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Kudos0

Norton Family and Firefox 24.0

Hi. I used Norton Family for a while, but encountered problems when updating Firefox to version 24.0. Firefox won't even start and so I had to uninstall Norton Family from my computer (OS: Windows 8 64-bit). Why this is happening? I'd like to continue with Norton Family. Thank you in advance.

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Kudos0

Re: Norton Family and Firefox 24.0

Hi whoffmanz,

I'll be glad to setup a remote session with you.  If you are interested in having one with me, please send me a private message in the forum for details.

Thanks,

Katie

Thanks Katie
Kudos0

Re: Norton Family and Firefox 24.0

Hi,

The Norton Family team has released an update 2.9.5.9 via Automatic LiveUpdate.  We believe we have corrected the internet connectivity issue.  You will be asked to reboot your machine when the update is available to your machine via the LiveUpdate.  Please retest and let us know if you are still experiencing the issue.

Thanks for your patience,

The Norton Family Team

Thanks Katie
Kudos0

Re: Norton Family and Firefox 24.0

That did the trick, thanks!  Today was the first day I was able to try this fix and now I can close Firefox 24 without any trouble.

Alice in Illinois
Kudos0

Re: Norton Family and Firefox 24.0

Hi ajramsayjaneway,

Thanks for the update.

Thanks,

Katie

Thanks Katie
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