Norton Anti=Spam preventing send e-mail in Outlook 2013

I'm having the same problem. Oddly I am only having it on 1 PC out of 2.

Exact same problem, it took awhile to figure out but by disabling the Norton Antispam Outlook Plug-in in Outlook under Options/Add-ins the problem was solved.  This is occuring on both Win 7 and Win 8 equipped computers running Office 2010.  This problem started right after upgrading to NIS 21.1.0.18.

Microsoft Community Link to prSAME EXACT PROBLEM on Win 8.1 and NIS 2014 current updated version.  ALL emails get stuck in outlook.  I started Outlook in "SAFE" mode and tried again.  Outbox problem solved.  Went back to Outlook normal mode and tried disabling Norton Anti SPam.   Closed and restarted Outlook with NIS AntiSpam disabled and  the email send problem was solved.     I have two other computers running WIn 7 and OUtlook 2010 and NIS 2014 no problems with them so far.

I reported this problem, and temporary  work around on the Microsoft Community Website: 

Hi,

I've sent you a Private message (  ) with the steps to collect logs. Please take a look at it when time permits.

If you are experiencing this issue and haven't received the instructions via a Private message, please let us know. Thank you for your patience.

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

I am having the same problem with sending email with Outlook 2010 on Windows 8.1 64 Bit on TWO PC's.  I also have already isolated  and disabled the AntiSpam component.  I my case, however, the problem actually FIRST started in the afternoon of the 26th, this past Saturday JUST AFTER running LiveUpdate, which I do manually.  Both PC's were already running Version 21.1.0.18 (MsouPlug.dll 21.1.0.18) and were working properly with the AntiSpam component running just prior to the LiveUpdate session!

Thanks for your help!

David

I uploaded them to you this morning.  I used the utility you sent.  Did you receive them?

Same issue ... After updating from NIS v20 to NIS v21.  Eight of the twelve systems that were updated now have this Outlook send issue.

The problem was seen by the users of these systems (myself included) immediately after the v21 update was finished (and yes, thoroughly LiveUpdated).

Going into the Outlook Outbox, opening the failed (unsent) message and clicking Send a second time works on about half of these systems to complete the send operation - on the other affected systems it simply refuses to successfully send (and no reported error message, BTW).

On all affected systems, disabling the Norton Anti-Spam plugin (using Outlook's COM addins control) corrects the problem.

The affected systems include OS versions: WinXP, Win7 (both 32 and 64 bit), and Win8.1 (both 32 and 64 bit).

The MS Outlook versions on these systems include 2003, 2007, and 2010 (both 32 and 64 bit).

The Outlooks on all the affected systems are part of MS Office Suite (year) (Pro Edition) - But so are the Outlooks on the thus far unaffected systems.

Kind regards,

John

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avjohnnie wrote:

Same issue ... After updating from NIS v20 to NIS v21.  Eight of the twelve systems that were updated now have this Outlook send issue.

The problem was seen by the users of these systems (myself included) immediately after the v21 update was finished (and yes, thoroughly LiveUpdated).

Going into the Outlook Outbox, opening the failed (unsent) message and clicking Send a second time works on about half of these systems to complete the send operation - on the other affected systems it simply refuses to successfully send (and no reported error message, BTW).

On all affected systems, disabling the Norton Anti-Spam plugin (using Outlook's COM addins control) corrects the problem.

The affected systems include OS versions: WinXP, Win7 (both 32 and 64 bit), and Win8.1 (both 32 and 64 bit).

The MS Outlook versions on these systems include 2003, 2007, and 2010 (both 32 and 64 bit).

The Outlooks on all the affected systems are part of MS Office Suite (year) (Pro Edition) - But so are the Outlooks on the thus far unaffected systems.

Kind regards,

John

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John,

Many thanks for this info.  Just to clarify for my setup:

- Norton 360 Ver 20.4.0.40

- Windows 7 Home Premim 64-Bit

- Office (Outlook) 2003

If I allow Norton to update my version to 21x , I'll have a fairly high probability that I'll encounter the "send" problem in Outlook '03?

After reading your post, I disabled my Norton's "auto-upgrade of new versions" option until we hear more about this issue from Norton's staff.

Regarding your temporary fix within Outlook, do I have this right? :

We will need to disable the Anti-Spam plugin in Outlook.  Disabling it within Norton won't fix the issue.

Here's my screencap from Outlook '03 where I think you're referring to disabling Norton's Anti-Span Plugin from within Norton.  I right-clicked on the Norton Anti-Spam toolbar and selected "customize" and then the following pup-up dialog appears. 

I then need to un-check the "Norton Antispam Outlook Plugin" opion.

Is this the right way to disable the plugin in Outlook?

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avjohnnie wrote:

If you are still on v20 and not experiencing the "ghost folder" creation issue that version can cause with certain Outlook/Office MS Service Packs, then you shouldn't need to disable the Norton Anti-Spam plugin unless you plan to upgrade to v21 prior to Norton announcing that the send issue has been fully resolved ... And then only if you experience the mail send problem.

If for some other reason you still wish to disable the Anti-Spam plugin, then yes - unchecking the selection box in the area you discovered will do the job.

FWIW, Due to this discovery and several others which I've posted about in other forums, today's primary chore will be to rollback all my personal, and my company's upgraded systems to v20.

The empirical evidence I've witnessed thus far indicates that V21 is still not fully consumer ready, IMHO.

Kind regards,

John

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John,

   for your info.

I'll keep my auto-upgrade option disabled in 360 for a the present.  I'd like to read more feedback about V21 before installing it.

I usually tend to delay updates for this reason, just to allow more time to read other user's info about how it's going with the update.

If this case, if Outlook '03 had been the only version (vs '07,10,13) that's been affected by the V21 issue, I'd certainly understand that as I'm running a dinosaur version with '03  :) .  It's all I've needed for several years but I'll have to consider '10 or '13 versions by next April when MS discontinues the support (along with XP), unless MS delays that timetable.

I have the same problems in Windows 7 but only for agenda items, not for sending e-mails.

I shut down the AntiSpam in NIS2014 and agenda items are send.

Installing NIS2014 also removed al my mail rules in Outlook.

So I am not amused with NIS 2014 at the moment..........

I fact I am very disappointed........

I am experiencing this, same ertror message as reported by @avjohnnie. Please send instructions.

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kcren wrote:

Update: A full uninstall (Norton Remoal Tool) + immediate LiveUpdate fixed it for me.

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Didn't do me any good. Hopefully they are making progess on fixing this.

I have the same problem, with slightly different specifics. With Norton anti-spam add in enabled, Outlook 2013 e-mails send OK, but meeting requests stay in Outbox, even after I open and 're-send' them.  However when I cancel a meeting, the cancel message goes to the Outbox and stays until I open and then re-send it; then it is sent OK. When I disable Norton anti-spam all e-mails and meeting requests and cancellations are sent normally. I have repeated this several times with the same result.

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jmbissell wrote:

I have reverted to version 20.1.0.24 and the problem has gone away. Guess I'll just stay on this version until there is a fix.

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If your Outlook2010 happens to be a 64bit installation version then although you'll see the v20 Anti-Spam plugin listed among the Outlook COM plugins, it will also always be disabled because it's not compatible with Outlook2010/64BIt.

v21's Outlook COM plugin adds 64bit operability, but thus far it unfortunately also has functionality issues on many Outlook configurations (both 32 and 64 bit).

I'm sure the problem is being worked on.

Kind regards,

John

My PC has exactly the same symptoms as those described by the original thread author (sibbaldus), however there is a slight variation in configuration (different windows version).

I am using NIS - 21.1.0.18.  Windows 7 64 bit and Outlook 2013 32 bit.  When I try to send an e-mail it goes into the Outbox but does not get sent.   If I go into my Outbox, open mail, and then send it, the e-mail is successfully sent.  If I disable the Norton anti-spam Outlook add-in, the problem described does not occur.

I am happy to provide further details if it will help Norton debug this issue.

I have the exact same problem as well.  Only calendar invitations are affected.

I'm running NIS 21.1.0.18, Win 7 Pro 6.1.7601 SP 1, OL 2010 14.0.7601.5003 (32-bit)

I disabled the Norton add-in, closed OL, logged off, logged back on, opened OL, and then was able to send each one from my Outbox one-by-one.  

However, my account is bombarded with spam, which the add-in filters very effectively, so it would be nice if Norton could fix this bug.  

Hi

I have not tried the Firewall route to solve the problem

Try disabling the Norton AntiSpam add in.

It worked for me and others.

Home Tab / Options / Addins/ manage Com add ins/ Go/ Untick the Norton Antispam add in. Restart Outlook

See also

http://www.msoutlook.info/question/88

on how to get to the  Addins

Maybe you can then resatrt the Firewall

Hope this helps you.

Broadbob

Hi everyone, 

Thanks for all your patience.

We've released a patch addressing this issue. You should be able to get this patch via Live Update.

Product Version remains the same: 21.1.0.18

Please let us know this resolves the issue.

For more details, Check out the original Norton Internet Security & Norton Antivirus 21.1 Announcement and subscribe to it.

Seems to work for me ... emails are getting out on schedule. Thanks.

Sorry, patch did not work for me.  Went to live update, clicked on it.  It downloaded all updates and patches and intstalled.  Still same problem.

To send gmail I have to disable the Norton plug-in in Outlook 2010.

Hope I am not the only one still having this issue.

gcg

For those of you still having the problem I have found a partial solution. As well documented in this thread already, you must disable Norton AntiSpam Outlook Add-In in order to send meeting requests (and sometimes e-mails).  But in Norton NIS Settings itself (Network tab-Message Protection) leave AntiSpam 'On'.  This mean NIS still puts '[Norton AntiSpam]' in the subject line of everything it considers spam.  Then create a rule in Outlook to move any incoming e-mail with [Norton AntiSpam] in the subject line to the Junk Mail folder. You do not have the Norton tab in Outlook, you cannot notify Norton of mis-labelled e-mails and you miss some other features due to disabling the Add-In; but at least most of the spam does not come into your Inbox.

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CobyKing wrote:

Interestingly, I ran LiveUpdate, and it told me that no updates were available.  However, the problem has disappeared, so I'm thankful for however it happened.  

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Hi KobyKing,

Probably LiveUpdate had already downloaded the patch posted by Mogan_G on the Announcement:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Product-Update-21-1-of-Norton-Internet-Security-and-Norton/m-p/1056067/highlight/true#M249460

The patch was automatically applied when you were shut down or restarting the computer.

You can still see the update in the History of NIS, section: LiveUpdate.

Sandro

Hi Shaun,

Unfortunately, since I never use IMAP accounts, I can't tell you if NIS provides AntiSpam protection and also which software can provide the AntiSpam protection module.

I've only ever used MS Office with POP3 accounts.

It would be preferable to wait for a response from a more experienced user in this area.

Sandro

Hi @bolean , @ShaunBrewer  and @gcg ,

Sorry for the inconvenience.

I've sent you a Private Message () requesting more information, Please check it when you get a chance.