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Internet Explorer 11 crashing due to Identity Protection add-on
I'm reporting again the same issue I had a few months ago (it was never solved actually). See this post http://community.norton.com/t5/Norton-360/Norton-360-causes-Internet-Explorer-11-to-crash/td-p/1044783
Apparently N360's Identity Protection plug-in causes Internet Explorer to crash, generating the following error report:
Problem Event Name: BEX
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.16518
Application Timestamp: 52f347b2
Fault Module Name: ccSet.dll_unloaded
Fault Module Version: 188.8.131.52
Fault Module Timestamp: 524ccd37
Exception Offset: 0000b874
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.3.9600.2.0.0.256.103
Locale ID: 1032
Additional Information 1: 1136
Additional Information 2: 113617799a723215eac2e684cadee0b6
Additional Information 3: a2b5
Additional Information 4: a2b54baa8e6e923a19fc1e78ba3c6c2c
Extra information about the problem
Bucket ID: 2b0f90229f32f141e6c734584051b9da (81618029091)
The report above is somewhat different than the one at the previous post, but the type and faulty module is the same: ccSet.dll_unloaded
I was told previously that this had something to do with my graphics card drivers and that I should consider updating them. What I actually did was downgrade the drivers to the old (2010) original ones provided by the manufacture (Dell). Although this resulted to less frequent crashes, it created new problems, including HDMI incompatibility with my TV monitor and sometimes lagging in video playback. These new problems forced me to go back to the latest drivers.
I also noticed that the IE crashing problem (ccSet.dll_unloaded) showed up at my desktop PC too, which obviously has a completely different configuration. Thankfully it occurs rarely on the desktop, but this indicates there is something wrong with the add-on itself.
I'm wondering if I'm the only person having this problem. Bellow there is a screenshot of the error details inside Norton's reporting history. All these entries regard the same issue - the only thing that changes is the Prosses ID. Can someone pass this to the engineers? Do you want me to provide any extra information?