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Norton 360 Crashes While Scanning Adobe Premiere Pro CS3
My post here has 2 purposes: 1) To give everyone a heads up that they may have issues with both Norton 360 and Adobe Premiere Pro CS3 installed and 2) To hopefully give the guys at Symantec a heads up that there is problem with their software.
Recently I found that I could no longer complete a system scan with Norton 360 (version 22.214.171.124, running on Vista Ultimate) without it crashing with a "symantec service framework has stopped working" message. The scan would then hang and never complete.
After one of the crashes I noticed that in the status area it said it was scanning files in my Program Files\Adobe\Adobe Premiere Pro CS3 directory. Upon seeing that I decided to try running the full scan again a few more times. Well sure enough every time it got to the Program Files\Adobe\Adobe Premiere Pro CS3 directory it would crash. After this discovery I scanned each subdirectory in my Adobe Premiere Pro CS3 directory one at a time. I finally tracked down the problem to the Adobe Premiere Pro CS3\MediaIO\presets\system\de_de directory. EVERY file in that directory crashes Norton 360 when scanned. All files are .VPR files and are used as presets in Premiere (such as Audio Download 32kbps RM8.vpr).
Now I can probably safely delete these files easily enough as I do not use them (I believe they are meant for Germany), but I find it totally baffling that they are crashing Norton 360! First of all while they are "VPR" files, they are actually just text files with xml in them. But even more confusing is the fact that there are other nearly identical VPR files in other folders that DON'T CRASH Norton 360 (such as the ones in Adobe Premiere Pro CS3\MediaIO\presets\system\en_us). Only the files in Adobe Premiere Pro CS3\MediaIO\presets\system\de_de crash it.
I myself will just delete the offending files, but really I shouldn't have to. Hopefully somebody at Symantec will see this post and fix it in the near future.