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Kudos0

Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

I'm in the process of uninstalling Adobe Flash Payer 14.0.0. which has greatly impeded my online experience with freezing, not opening graphics, and more. Up until this re-install of updated Adobe, which I have set to update automatically, but has not, but instead received email advising to update to v14.0.0.145, I had no problems whatsoever. I am terribly confused as to all various read information how-to, alerts, seemingly endless instructions to install with: google Chrome (?), or Firefox (?); or Internet Explorer (?), which I have onboard but do not use in general.  I have always used Firefox to install. I am comfortable with the steps to uninstall and update, but it is something other that is not allowing it  . . . could it be that Norton may be impeding the installation?

Therefore,  if anyone can sanction a definite step-by-step instruction insofar as Norton allowing this installation, I urgentlly need the information. Having said that, how does one on put a temporary pause on Norton Internet Security to download compatible software? Where is the link situated when opening the Norton Home Page, etc.?

One last important question concerning Norton Vault: The banner or toolbar pops up requesting a password, which to my knowledge I've never set, unless it is virtually my password set for Norton.com? It appears there is a password as there is a dotted entry reflected. I cannot seem to navigate to where I can resolve this issue within Norton.

Thanks in advance!

Replies

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Kudos1 Stats

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

Hello

Please uninstall Spy Hunter as it is a real time program which can interfere with NIS. Also, when you do install the Flash Player, please make sure everything is closed including the browser, control panel, opened up older version. . I would also reccommend a visit to one of the free malware removal sites and just have them check out your computer.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

Thanks. Received the full update from Adobe. Have already updated. No wonder I was having problems. Anyway, onward to my next problem which I shall post shortly. I think I created a major problem in msconfig/services and now I can't log into  WIndows. I'm in safe mode Internet access now.... Geez!

Kudos0

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

Hi, thanks for info. Appreciated.  I had a bad feeling re SpyHunter...one of these days I'm going to listen to my really strong  Pisces intuition!   Unfortunately, I can't uninstall because, as I mention below, I'm in Safe Mode Internet now as I can't log into Windows . . .

http://helpx.adobe.com/security/products/flash-player/apsb14-18.html

 Adobe Security BulletinSecurity updates available for Adobe Flash Player

Release date: August 12, 2014

Vulnerability identifier: APSB14-18

Priority: See table below

CVE number: CVE-2014-0538, CVE-2014-0540, CVE-2014-0541, CVE-2014-0542, CVE-2014-0543, CVE-2014-0544, CVE-2014-0545

Platform: All Platforms

Summary

Adobe has released security updates for Adobe Flash Player 14.0.0.145 and earlier versions for Windows and Macintosh and Adobe Flash Player 11.2.202.394 and earlier versions for Linux. These updates address vulnerabilities that could potentially allow an attacker to take control of the affected system. Adobe recommends users update their product installations to the latest versions:

  • Users of the Adobe Flash Player Active X plugin for Internet Explorer version 14.0.0.145 and earlier should update to Adobe Flash Player 14.0.0.176.
  • Users of the Adobe Flash Player Windows NPAPI plugin for Firefox version 14.0.0.145 and earlier should update to Adobe Flash Player 14.0.0.179.

 Click link and view entire Bulletin for extensive information. Now that I have the riddle solved, I have another issue - I can't access Windows via normal startup, only via Safe Mode Internet access.  I think I messed up when in msconfig/services . . .OMG,  I think I need a remote assist to get it resolved. I'm not sufficiently proficient on my own in this instance.

 BTW: How does one use private mail in North 360? With Appreciation

 

Kudos1 Stats

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty


TheFaceCirca39 wrote:

 BTW: How does one use private mail in North 360?

Hi TheFaceCirca39:

If you received an e-mail notification that you received a private message (PM) in the forum, see Yaso_Kuuhl's post here on how to access your PMs.

Kudos0

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

Hi Imacri, yes, I checked out the Malware forum. Surprised Malwarebytes wasn't represented. I know I have to go to Microsoft re my logging into Windows issue because of my playing with msconfig/services, hot to get in sans Safe/Networking, wherein one has limited functions...any ideas? What the Tech Forum, had I said I used the same? I don't recognize the name . . . a general PC forum? P.S. Kudos to you...still don't know how to award the same!
Kudos2 Stats

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

TheFaceCirca39

You checked out the Malware forum What the Tech
Did you Create an Account & Login to Account & post your issues to a Forum.
If you post to the wrong Forum.  You will be instructed to the right Forum.
What the Tech has all free Forums that deal with Malware and Windows Software & Hardware issues.

Kudos1 Stats

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

Hi,
To give kudos to a post, just click the red button ( with a plus and star )next to the text 'n kudos' where 'n' is a number. If you click on 'n kudos' , you can see who all kudoed the post.

About unbootable machine, (we asked you already not to try anything your own and to visit a forum listed by any of forum member in this thread, happy if you have already done) can you recall what edit you have made in msconfig utility?
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos1 Stats

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

TheFaceCirca39 had started a new Topic here

Kudos0

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty


Nikhil_CV wrote:
Hi,
To give kudos to a post, just click the red button ( with a plus and star )next to the text 'n kudos' where 'n' is a number. If you click on 'n kudos' , you can see who all kudoed the post.

About unbootable machine, (we asked you already not to try anything your own and to visit a forum listed by any of forum member in this thread, happy if you have already done) can you recall what edit you have made in msconfig utility?

Aiyaya! I thought the red star enabled a post as solved!  Thank you for clarifying this issue . . . a bit embarassed LOL. I would be giving Kudo's constantly, y'all are so excellent, really!

About unbootable PC - all I can say at this pointo is "Yikes!"  I was asked not to try anything on my own? Ah, yes, forum member(s) did suggestion that I visit other Norton forums, and I have!  Malware Forum, and just posted a new issue regarding the msconfig/services fiasco I created! Woe is me . . . admittedly a bit too impetuous.

As stated, newly posted today on Norton Malware forum. Text therein stated msconfig/services tab unresponsive; stalled, enable tab grayed out. No manual functions available. I honestly don't know what or if I literally clicked on anything in a meaningful way, under the these described conditions. I am overly cautious; however, whatever transpired, the entries, including all Microsoft entries, are now reflected as either manual and/or off.

Further, to make matters worse, know I did click somehow, somewhere and enabled Windows 7 (debugging enabledl) - was this within msconfig/services. If so, but how, as all else was "stalled."  Could the foregoing, and this issue, be the absolute causation of not being able to log in normally? I query this with additional embaressment, as it seems quite evident!all of the

I need remote assistance, would you agree? Could the shockwave plugin for flash player issue have affected msconfig/services box entries?  know why the services box was not acting normally. Possibly connected with the Flash Player issue?  

TheFaceCirca39

Kudos1 Stats

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

Hi TheFaceCirca39,
Happy to hear you have cleared some smoke.
Yeah, I saw your new thread, but a little late.:(
@bjm_ I saw OP's new post after I posted here. Thanks for posting link to there.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

Thanks, bjm. Still learning here. Regards
Kudos2 Stats

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty


TheFaceCirca39 wrote:
Hi Imacri, yes, I checked out the Malware forum. Surprised Malwarebytes wasn't represented. I know I have to go to Microsoft re my logging into Windows issue because of my playing with msconfig/services, hot to get in sans Safe/Networking, wherein one has limited functions...any ideas? What the Tech Forum, had I said I used the same? I don't recognize the name . . . a general PC forum?

Hi TheFaceCirca39:

Here's my final suggestion, for what it's worth.  Go to the Virus, Spyware & Malware Removal board  in the What The Tech forum.  Click the Are You Infected topic link, and follow the instructions there for starting a new topic and posting diagnostic logs generated with tools like OTL, HijackThis and DDS. Read all instructions carefully, including the statement "Do not create posts at multiple forums. Logs take time to diagnose, and doing this will waste multiple helpers time which is already over-stretched. If you do this your topic will be closed."  This means you can't troubleshoot in multiple forums at the same time, so disregard any futher advice in the Microsoft forum you mentioned here and stop making changes to your system unless specifically asked to do so by the malware removal expert assigned to your case.  Follow their instructions exactly, and once they have helped you to remove all malware from your system, they will likely direct you to their Microsoft Windows board where a Windows specialist will help you fix your operating system.



The diagnostic logs they will ask you to post will give these trained specialists information about programs running on your computer, recent changes made to Windows system files and registry entries, recent Windows errors that have occurred on your system, malware files loading on your system at boot-up, etc. The longer you wait to post these diagnositic logs and the more changes you make to your system the harder it will be for them to repair your system.

In your original post, be sure to tell them that your problems have gotten worse in the past week since you cleaned your system with SpyHunter and made changes to your system configuration tool (msconfig) and Windows Services.

EDIT:

I would also suggest that you go to message # 55 of this thread, click Options in the top right corner of that post and choose "Remove as Accepted Solution" (or whatever the exact wording is) from the dropdown list since that post isn't the solution to your Adobe Flash problem.

Kudos0

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

Thanks for final, valuable information. My sincere regret and apologies, et al. on duplicate postings, and more. In my "frenzy, overwhelmed with burgeoning issues, online and at home, I went over the top. Not normally in my character. You've been super, as has bjm, and all experts who have responded. I hear you, and will pursue as suggested. My question is your suggestion to mark #55 removed. I went to #55 and I do not believe that is the post you are suggesting I remove...check it out and let me know. It does not appear so to me and the drop-down does not reflect the removal link. TheFaceCirca39
Kudos0

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

Hi TheFaceCirca39:

Sorry if I wasn't clear.  I was only suggesting that you go to message # 55, the message you marked as a solution, and choose "Not the Solution" to undo this action and change your thread back to unsolved.  That will help other users following this thread to know that the information in that post is not the accepted solution for fixing Adobe Flash.  You have to be logged into the forum and the original poster (OP) who started the topic to see this "Not the Solution" option in the dropdown list.

Be sure to post back after you are finished at What the Tech (or whatever malware removal forum you chose to register with) and have been given the "all clear" by both the malware removal specialist and Windows specialist if you require any assistance with Norton Internet Security.  I'm still not sure what version of NIS you are running after reading message # 13 (open NIS and go to Support | About  - the latest version number is currently v. 21.5.0.19) but if you need any help with NIS once your computer is free of malware and your Windows 7 OS is repaired we should be able to help with that.

Kudos0

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

Hi iMacri, I am poised to opt for system restore, but I am concerned...can you address this briefly or should I open a separate posting for this concern. In XP user manually updates restore dates via msconfig. But I don't see similar navigation in Win7. Commentary please, or referral elsewhere. Regards
Kudos1 Stats

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

Hi TheFaceCirca39:

After reading your post in message # 64 I assumed you were going to follow my suggestion to start a new post in the What The Tech malware removal forum and get help there.  It's fine with me if you've decided to disregard this advice, but I don't think it would be responsible of me to continue assisting you when I have no idea what you've done to your system since your last post in this thread on 15-Aug-2014.

You posted here in the Tech Outpost board that you were already getting help in a Microsoft forum.  If they suggested that you perform a system restore then you should ask them to provide instructions.  Just be sure they know you have NIS installed on your system, and read the warnings here about the dangers of performing a system restore when Norton Product Tamper Protection is enabled.

Kudos0

Re: Urgently Trying to Update Adobe Flash Player and Experiencing Difficulty

Hi, Imacri, I get where you are coming from - In response, I am definitely signing up for and pursuing remaining suggested forums, and links, that have not been accessed to date or that I may have over-looked. Glad you provided the link and warning comment re restore vs. Norton Product Tamper Protection. I will advise further in this forum only to advise of outcome(s). *Flash Player 14.0.0.179 is working fine. No problems there. Thanks for everything!
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