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Kudos0

NIS.exe 100% core usage when chrome has been closed

Hello

My fully updated Windows 7 x64 and NIS 21.2.0.38 are working good except one issue. When I close Google Chrome 34.0.1847.131 m NIS.exe starts to fully use one of my CPU cores. It happens only if my PC is running for at least few hours. If I reopen Chrome everything is coming back to normal instantly.

Process Explorer screenshoot HERE

Any help would be really appreciated.

Replies

Kudos0

Re: NIS.exe 100% core usage when chrome has been closed

Hello

My fully updated Windows 7 x64 and NIS 21.2.0.38 are working good except one issue. When I close Google Chrome 34.0.1847.131 m NIS.exe starts to fully use one of my CPU cores. It happens only if my PC is running for at least few hours. If I reopen Chrome everything is coming back to normal instantly.

Process Explorer screenshoot HERE

Any help would be really appreciated.

Kudos0

Re: NIS.exe 100% core usage when chrome has been closed

Hi, jacmiszcz92. I notice you have a lot of processes running in your screen shot {58}. Atm, I have 43.

That will always tie up a lot of cpu and memory. Chrome and Firefox are notorious for high memory use, and memory leaks.

Try closing any not needed programs, and check to see how much cpu Norton uses on idle.

Normally you would only get high cpu usage from Norton when it was doing something intensive, like a scan etc.

I just started a scan and cpu started at around 80 %, but has now stabilised around 10-15 %.

Kudos0

Re: NIS.exe 100% core usage when chrome has been closed

Hi and thanks for reply

Yes, I know. All apps I need at startup. Apps I don't need at startup I install via Symantec Workspace Virtualization but not all can be installed that way (permission errors).

I used Firefox lately and didn't have this issue but that's not the solution.

Norton uses ~0% CPU at idle, 10-51% when performing quick scan.

I've tried to reinstall MS Visual C++ 2010 x86/x64, install update for them and reboot but it didn't help.

Also I don't have Identity safe plugin, don't need it.

Kudos0

Re: NIS.exe 100% core usage when chrome has been closed

Actually if you like the look of Chrome try Firefox 29, as it comes out of the box. Very Chrome like.

I dumped Chrome, because of so many freezes and crashes.

The new Firefox is actually pretty good, and much more customisable than Chrome.

Kudos0

Re: NIS.exe 100% core usage when chrome has been closed

I temporary disabled NIS self protection to compare stacks.

When chrome is opened:

ntoskrnl.exe!KeWaitForMultipleObjects+0xc0a
ntoskrnl.exe!KeAcquireSpinLockAtDpcLevel+0x732
ntoskrnl.exe!KeWaitForMutexObject+0x19f
ntoskrnl.exe!PoStartNextPowerIrp+0xba4
ntoskrnl.exe!PoStartNextPowerIrp+0x1821
ntoskrnl.exe!KeAcquireSpinLockAtDpcLevel+0x93d ntoskrnl.exe!KeWaitForMultipleObjects+0x26a ntoskrnl.exe!NtWaitForSingleObject+0x40f ntoskrnl.exe!IoReportTargetDeviceChange+0xe5d ntoskrnl.exe!KeSynchronizeExecution+0x3a23 wow64cpu.dll!TurboDispatchJumpAddressEnd+0x6c0 wow64cpu.dll!TurboDispatchJumpAddressEnd+0xf5 wow64.dll!Wow64SystemServiceEx+0x1ce wow64.dll!Wow64LdrpInitialize+0x42a ntdll.dll!RtlIsDosDeviceName_U+0x23a27 ntdll.dll!LdrInitializeThunk+0xe ntdll.dll!NtWaitForMultipleObjects+0x15 kernel32.dll!WaitForMultipleObjectsEx+0x8e kernel32.dll!WaitForMultipleObjects+0x18 CODATAPR.DLL!GetFactory+0xe06c CODATAPR.DLL!GetFactory+0xe469
MSVCR100.dll!_endthreadex+0x3a MSVCR100.dll!_endthreadex+0xe4 kernel32.dll!BaseThreadInitThunk+0x12 ntdll.dll!RtlInitializeExceptionChain+0x63 ntdll.dll!RtlInitializeExceptionChain+0x36

 When has been closed:

ntoskrnl.exe!KeWaitForMultipleObjects+0xc0a
ntoskrnl.exe!KeAcquireSpinLockAtDpcLevel+0x732
ntoskrnl.exe!KeWaitForMutexObject+0x19f
ntoskrnl.exe!PoStartNextPowerIrp+0xba4
ntoskrnl.exe!PoStartNextPowerIrp+0x1821
ntoskrnl.exe!PoStartNextPowerIrp+0x1a97 CODATAPR.DLL+0x1a56 CODATAPR.DLL!GetFactory+0x6e50f ccL120U.dll!Ordinal3544+0x1a6 CODATAPR.DLL+0x1a56 CODATAPR.DLL+0x18bd CODATAPR.DLL+0x201a CODATAPR.DLL!GetFactory+0x13ddf CODATAPR.DLL!GetFactory+0x140f9 CODATAPR.DLL!GetFactory+0xe4da ccL120U.dll!Ordinal3544+0x120 ccL120U.dll!Ordinal3544+0x1a6 ccL120U.dll!Ordinal3544+0x226
MSVCR100.dll!_endthreadex+0x3a MSVCR100.dll!_endthreadex+0xe4 kernel32.dll!BaseThreadInitThunk+0x12 ntdll.dll!RtlInitializeExceptionChain+0x63 ntdll.dll!RtlInitializeExceptionChain+0x36

 Any ideas where is the problem?

Kudos0

Re: NIS.exe 100% core usage when chrome has been closed

Hi, again. That means nothing to me, so maybe someone else can jump in with advice for you.

Kudos0

Re: NIS.exe 100% core usage when chrome has been closed

I've tried to uninstall NIS via Norton Removal Tool and reinstall it but it didn't help. As far I remember I didn't have this issue with Norton 360.

Kudos0

Re: NIS.exe 100% core usage when chrome has been closed

This problem is not uncommon, as you can see from this previous thread.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Chrome-used-100-CPU-when-updating/m-p/674221/highlight/true#M197229

Someone may come up with a solution for you.

Kudos0

Re: NIS.exe 100% core usage when chrome has been closed

In the thread you have posted there is problem when Chrome update itself while in my case the problem is when I close Chrome.

Kudos0

Re: NIS.exe 100% core usage when chrome has been closed

Hi,

Try uninstalling & reinstalling Chrome.

See if this helps,

Regards,

Kudos0

Re: NIS.exe 100% core usage when chrome has been closed

I tried to uninstall and install Chrome again but nothing changed. Later I revert all NIS settings to default. Finally I decided to try Norton Removial Tool once again, reboot and install NIS one more time. I didn't touch any settings, Live Update done automatically and... nothing has changed.

To reproduce fully core usage by NIS I need to open & close Chrome at least few times after each PC start. It's not like open->close all the time but normal usage.

When NIS already eating CPU resources I can log out and log in to get rid of it. When I log back in and open Chrome just once then the problem comes back.

If I reboot the PC the problem doesn't show up for a while.

Kudos0

Re: NIS.exe 100% core usage when chrome has been closed

I have had same issue on fresh installeed & not updated NIS and same thing with all updates applied. Looks like Chrome changed something in one of the recent versions.

Please fix this.

Kudos0

Re: NIS.exe 100% core usage when chrome has been closed

I just used NRT, reboot and installed NIS 21.3.0.12. After that reboot and 200+MB update (really?). Nothing changes about Chrome and this issue. It happens if you open Chrome with flash videos and close it. After few tries NIS eats cpu resources.

This is just ridiculous, such big and experienced company can't solve one issue reported by at least few users on few different Norton product version.

Norton never again...

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