Norton Account Login
Posted: 08-Dec-2011 | 5:54AM · 7 Replies · Permalink
I had a problem this morning when trying to login to my Norton/identity safe account. The same thing has happened before. When trying to login I got the error that a network connection problem (or words to that effect) was causing the problem. All other internet and email connections seemed to be working okay. I am running Win7 (64 bit) with a BT Home Hub 3 router. This happened about 0930 hrs GMT. I also tried to login on my laptop running Win Xp Pro with the same result.
I eventually rebooted the router and everything then worked fine. I would like to establish if the router was causing the problem or if the Norton server was down for a period and rebooting the router was a coincidence.
Any ideas please?
Re: Norton Account Login
Posted: 08-Dec-2011 | 6:43AM · Permalink
There were no such issues with our servers here, it would possibly be some network glitch which would have prevented access from your product to the Norton Account server. We would advice you to take a trace troute when it occurs next and if you could share it with us it would help us to analyze.