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Error Message When Backing Up Using Norton Save & Restore
I'm trying to backup my entire C drive using Norton Save & Restore 2.0, but I get an error message that says:
"Cannot lock volume xxxx because it contains the OS or has an active paging file."
I have contacted Symantec tech Support and they told me that it was either a corrupt temporary file or a permissions issue, or both. Since my account is a member of the Administrators group and therefore has Full Control over the entire C drive, I don't believe that is the issue. But to convince them, I logged out and logged back in as Admin, and also ran a complete Disk Cleanup. Still, I got the same error.
Also, I have run NSR many times before on other computers running the same OS and have never got this error. On this particular computer, I'm running Vista Ultimate SP1 and have even closed all running apps prior to attempting to back up.
Does anybody have any idea what's causing this error?