I am currently working with on of the recommended sites, but can someone answer these questions?
1 - Need MS Office documents from infected computer. Could these files be infected? Will they be clean once the malware process is complete?
2 - Just bought a new computer to replace the infected one ( good timing..lol) but want to pass the infected laptop on to kids. Will restoring it to factory specs eliminated the Trojan? Or again just wait til after removal process and then restore?
3 - I use Norton 360, and ran other free programs. Trying to figure out HOW the computer got this trojan, saw it was some MS vulnerability. Will any software presently block this intrusion from infecting any computer? Norton catches it..but it didnt prevent it from occurring. Everything was updated daily. Just want to understand how this happened to prevent it again. The usual safety precautions were all observed.
Thanks for the help :)