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Kudos0

I can not see my account page

Hi ,

Before two month i want to cancel Automatic Renewal  but my account page wiaat i can't see anything
Today in my email come from Norton™:

Your Automatic Renewal Status    
Your subscription to Norton™ Internet Security was renewed 
on January 25, 2015 and your subscription extension is being 
processed.
I Need a Solution? if you do not make Solution
How to Cancel My Norton Account & Stop Automatic Renewal? 

Replies

Kudos0

Re: I can not see my account page

Kudos0

Re: I can not see my account page

I can't see my page after log in to my account

you can see the screen shot

Kudos0

Re: I can not see my account page

ksa:

I can't see my page after log in to my account

you can see the screen shot

Screenshot ?  How to post an image in the forums.

Kudos0

Re: I can not see my account page

Kudos0

Re: I can not see my account page

I see your Image....not sure how to resolve.   Others will chime in....

Kudos0

Re: I can not see my account page

Did you try the link the bjm_ gave above for Norton Management?

What browser are you using? Do you have another browser you can use to try to access Norton Management?

For now I would do as bjm_ suggests and contact Support via chat. They can process a refund for the payment taken, and they should be able to turn off the auto renewal for you.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: I can not see my account page

Hi, I have 4 browser inrernet explorr, FireFox google chrome and safari

I can't access Norton Management

And I try the link the bjm_ gave above for Norton Management also I can't access Norton Management

I log in but after that you see the Screenshot 

Kudos0

Re: I can not see my account page

No solution ?

I can not see my account page

please send me my key by email 

Kudos0

Re: I can not see my account page

Chat with Norton Support  The Community does not have your key.  Your best resource and recourse for subscription issues is Support

Kudos0

Re: I can not see my account page

hello, when I press this link ===> Chat with Norton Support

and you see what happens

Kudos0

Re: I can not see my account page

I need only email for support

ty :)

Kudos0

Re: I can not see my account page

Sorry ,... bad link.  Fixed link.  Sorry.....

Chat > Chat with Norton Support

Kudos0

Re: I can not see my account page

Are you seeing this same problem in all of your browsers? If so, it seems you have something blocking your internet access to Norton's pages. 

Do you still have Norton Internet Security installed? Have you run a full system scan?

Try power cycling your Modem and router.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: I can not see my account page

bjm_:

Sorry ,... bad link.  Fixed link.  Sorry.....

Chat > Chat with Norton Support

 Your original link worked for me. There seems to be something else interfering with the op getting to Norton pages.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: I can not see my account page

Um, I think my link to Chat posted here Permalink and here Permalink lost a wheel .... 

Kudos0

Re: I can not see my account page

i am log in from other computer and there is problem withe my ID

Please i need my product key and my order is:

Your Automatic Renewal Status    
        
Your subscription to Norton™ Internet Security 
was renewed on January 25, 2015 and your subscription 
extension is being processed.    
Your credit card listed below was automatically charged USD 54.99        

    
on January 25, 2015 for another year of protection.    
        
MY NORTON BILLING INFORMATION    
        
Order Number : XXXXXXXXX
Name: XXXXXXXXXXXXXXX

[Edit: Removed Personal Information]

Kudos0

Re: I can not see my account page

I was format my three computer and no longer to install 

Norton™ Internet Security

please help me to install it if you send me the product key 

Kudos0

Re: I can not see my account page

ksa:

i am log in from other computer and there is problem withe my ID

Please i need my product key and my order is:

[…]

Please do not post personal information, ksa - I've asked the Mods to remove it.

As to your subsequent post:

I was format my three computer and no longer to install 

Norton™ Internet Security

please help me to install it if you send me the product key 

As it has been already suggested, you should contact Norton Support by chat using the link bjm_ gave you and which works for me. Your problem is one of those that cannot be solved here in the forums, so please do contact the Norton Support.

Windows 7 HP SP1 32-bit | Chrome 62.0.3202.94 | NS 22.11.2.7
Kudos0

Re: I can not see my account page

OK thank you my dear

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