Tonight's update crashing IE11

https://community.norton.com/en/forums/malware-ipseng32dll

Could this be related?

I had the same exact problem tonight when it updated on me and I have IE11 and Windows 7.

I had no problems this morning before it updated, then returned to find it not working.

After restoring the system several times, I was able to get onto the internet during the interim period before Norton could update, and then as soon as it did even if I was already in IE.

So it's definitely linked to the update itself occurring.

My temp solution was to uninstall Norton 360, but that's obviously not a long term solution.

Ok, thanks for confirming no other security software conflict.

I've asked for someone from Symantec to check if there could an issue with an IPS update.
 

I have the same problem.  Unistalled NIS and my IE worked.  Reinstalled NIS and fully updated it and IE doesn't work.

Can you guys confirm in Security History you received an IPS update, or what other updates you have received?

Thanks.

Glad I looked here, I can go to bed now. Hope they fix this over night. New feature for next version - roll back last update and hold for 24 hours.

I have had exactly the same issue as the original poster. Win 7 Pro, N360, Internet Explorer 10, also had issues with another PC running Win 7 Home, N360 and Internet Explorer 11.

I have been able to get my PC backup and running (sort of) by:

Opening up N360 and under settings clicking on anti-virus and turning off boot protection. Telling it to turn it off permanently.

Clicking Apply and then back

Then click on "Firewall" and click on "Intrusion and Browser Protection" and turn off "Intrusion Protection". Telling it to turn it off permanently. Click  Apply and then back.

Then restart your PC in safe mode (F8 before the Windows screen comes up, I just keep pressing the F8 key from the time I've restarted the PC).

Searching for the offending file (IPSEng32.dll) and update, (On my install the file and folder was located here - C:\Program Files (x86)\Norton 360\NortonData\21.5.0.19\Definitions\IPSDefs\20150220.001\)

I renamed the folder and added a .OLD to the end of it - 20150220.002.OLD

Restarted the computer and it seems to be working. Just don't do a Live update otherwise it will install the update again.

Hope this helps

Andrew

I'm having the same issue.

Same problem here

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17631, time stamp: 0x54b31a70
Faulting module name: IPSEng32.dll, version: 14.2.1.9, time stamp: 0x54c8223b
Exception code: 0xc0000417
Fault offset: 0x000c61e2
Faulting process id: 0xf28
Faulting application start time: 0x01d04d96f97ac15d
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Program Files (x86)\Norton Security\NortonData\22.1.0.9\Definitions\IPSDefs\20150220.001\IPSEng32.dll
Report Id: 372e705e-b98a-11e4-b401-6cf049e885de

I am having exactly the same issue

IE was the only browser that I had.

I performed a system restore to two days ago and problem was fixed for IE but Norton showed that the Live update was broken.

I quickly downloaded Chrome so that I had another browser.  While that was going on, Norton Live update fixed itself.

The moment that it fixed it, IE stopped working again.

-System

-Provider

[ Name]Application Error

-EventID1000

[ Qualifiers]0

Level2

Task100

Keywords0x80000000000000

-TimeCreated

[ SystemTime]2015-02-21T05:23:11.000000000Z

EventRecordID11221

ChannelApplication

Computerwin7prodml

Security

-EventData

IEXPLORE.EXE

11.0.9600.17631

54b31a70

IPSEng32.dll

14.2.1.9

54c8223b

c0000417

000c61e2

19a4

01d04d967b2f806b

C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

C:\Program Files (x86)\Norton 360\NortonData\21.6.0.32\Definitions\IPSDefs\20150220.001_861\IPSEng32.dll

b9be2e05-b989-11e4-8e94-74d02bc83dea

Same problem as others, this just started tonight.  

I'm having the same issue here too.

Firefox is working.

Sunfox:

Not to sound dense... but where in NIS do I have the security history log? The interface is redesigned literally every year, and I have no idea where that is...

Sorry, I'm not using NIS so I'm not sure where the Security History log is, but I'm sure someone will let you know.

Hi, Krusty. Same problem with IE 10. I got an IPS update V7.1.1.18, Set version 20150220.001.

Same issue here. Started occurring this morning.

I have the same problem with IE 10 and Windows 7.
IE 10 is crashing on startup!

Log Name:      Application
Source:        Application Error
Date:          2/20/2015 10:53:02 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      W510
Description:
Faulting application name: IEXPLORE.EXE, version: 10.0.9200.17229, time stamp: 0x54b478df
Faulting module name: IPSEng32.dll, version: 14.2.1.9, time stamp: 0x54c8223b
Exception code: 0xc0000417
Fault offset: 0x000c61e2
Faulting process id: 0x1b88
Faulting application start time: 0x01d04d92442acdb6
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20150220.001\IPSEng32.dll
Report Id: 83a9e64c-b985-11e4-87e2-005056c00008
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-21T04:53:02.000000000Z" />
    <EventRecordID>127097</EventRecordID>
    <Channel>Application</Channel>
    <Computer>W510</Computer>
    <Security />
  </System>
  <EventData>
    <Data>IEXPLORE.EXE</Data>
    <Data>10.0.9200.17229</Data>
    <Data>54b478df</Data>
    <Data>IPSEng32.dll</Data>
    <Data>14.2.1.9</Data>
    <Data>54c8223b</Data>
    <Data>c0000417</Data>
    <Data>000c61e2</Data>
    <Data>1b88</Data>
    <Data>01d04d92442acdb6</Data>
    <Data>C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
    <Data>C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20150220.001\IPSEng32.dll</Data>
    <Data>83a9e64c-b985-11e4-87e2-005056c00008</Data>
  </EventData>
</Event>

Experiencing the same problem.
 

same problem here. started around 8:30pm pst

chrome works...

Problem signature:
  Problem Event Name:    BEX
  Application Name:    IEXPLORE.EXE
  Application Version:    11.0.9600.17631
  Application Timestamp:    54b31a70
  Fault Module Name:    IPSEng32.dll
  Fault Module Version:    14.2.1.9
  Fault Module Timestamp:    54c8223b
  Exception Offset:    000c61e2
  Exception Code:    c0000417
  Exception Data:    00000000
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    1033
  Additional Information 1:    5d6e
  Additional Information 2:    5d6ef9135253aecf38a5211f52813d05
  Additional Information 3:    0d78
  Additional Information 4:    0d78b5f7b5aa516f13d946df3667918d

F4E:

Hi, Krusty. Same problem with IE 10. I got an IPS update V7.1.1.18, Set version 20150220.001.

Hi F4E,

I have emailed an Admin' so hopefully someone will be here to check it out shortly.

Same issue here, actually was using IE when the updated started and them BOOM everything came crashing down.  Glad to know that Symantec with all of the reductions and cuts to staff still has time to properly test their code.  Note the sarcasm.  One would think that this would be an easy Q&A check.
 

I have the same problem.  Was running fine today.  Then Norton updated and crashed IE11 that had been working fine up to that point.  I have uninstalled NIS and IE started working.  Then reinstalled NIS, and once the patch was deployed IE started crashing again.  

Hi All,

I am having the same problem also. Using Win 7 Pro 64 and IE 11. I love computers . . . when they work.

I have same problem IE crashes only can use Firefox.

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17631, time stamp: 0x54b31a70Faulting module name: IPSEng32.dll, version: 14.2.1.9, time stamp: 0x54c8223b Exception code: 0xc0000417 

Fault offset: 0x000c61e2

Faulting process id: 0x1f5c

Faulting application start time: 0x01d04d97a713d443
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Program Files (x86)\Norton 360\NortonData\21.6.0.32\Definitions\IPSDefs\20150220.001\IPSEng32.dll
Report Id: e4c9e4a4-b98a-11e4-8205-86245d9fb3ab

I can confirm that I've got an IPS  update this night. I can see it in the update history.

04:48h german time

1,26mb

I completely remopved Norton 360 from my machine, rebooted, and reinstalled. It was wroking okay until the patch ran, then it crashed IE 10 on my Windows 7 64 Bit Machine. Definitely the path that did it. I checked all during the updates, and IE was running fine until the patch and reboot.

Glad I found this forum!!! Im having the same issues. I was totally confused so thank you!!!!

Ugh....that's what I get for typing late at night and while frustrated...haha

Does Norton read these forums?  Has anyone reported.  I tried to start a chat session but it is after hours.

Bingo... Same here..... Watching for a fix.

laurarami:

Does Norton read these forums?  Has anyone reported.  I tried to start a chat session but it is after hours.

Yes I have reported it.

Same issue here:

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17416, time stamp: 0x5452eed9
Faulting module name: IPSEng32.dll, version: 14.2.1.9, time stamp: 0x54c8223b
Exception code: 0xc0000409
Fault offset: 0x000c61d0
Faulting process id: 0x1804
Faulting application start time: 0x01d04d95666426fb
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\IPSDefs\20150220.001\IPSEng32.dll
Report Id: a4339d03-b988-11e4-bf2e-e840f2e30dbd
Faulting package full name: 
Faulting package-relative application ID: 

Stop with all the rhetoric and fix this.  Can't get on the blink'n Internet all of a sudden and find this is going on!  Now forced to work off of Chrome, which was the only way I could get on this forum by the way.  Worked fine until about 2 hours ago when apparently a patch was installed by you guys.  This is not the way to keep customers.  Safari is beckoning even sooner than I planned

I had to restore to 11/19. IE 11 worked for a few minutes until the live update ran. Once it ran then I lost IE. Right now I had to use the restore point to 11/19 again. I have the live update turned off just to type this. The problem is in the update.

Same issue... PC off for three days.  Turned on, using IE and 10-15 minutes in BAMM it stops working.

Second PC same, after update BAMM it stops working.

Using laptop with McAfee and no issue.   On line with support now... they don't get it... its a update issue.

Weekend coming up folks, so might take a while for someone from Symantec to respond.

jancan:

Stop with all the rhetoric and fix this.  Can't get on the blink'n Internet all of a sudden and find this is going on!  Now forced to work off of Chrome, which was the only way I could get on this forum by the way.  Worked fine until about 2 hours ago when apparently a patch was installed by you guys.  This is not the way to keep customers.  Safari is beckoning even sooner than I planned

What  rhetoric?  I am a user just like you and I have reported it.  Do you want me to click my fingers and have this fixed?  ... Can't happen!!!

Same problem here with 2 different PCs! Waiting for a fix.

same problem

Ditto.   I have stripped IE, all settings, and faulting module = IPSEng32.dll.

If Norton crashes IE for everyone, I suspect that they should have people working weekends.  

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17631, time stamp: 0x54b31a70

Faulting module name: IPSEng32.dll, version: 14.2.1.9, time stamp: 0x54c8223b

Exception code: 0xc0000417

Fault offset: 0x000c61e2

Faulting process id: 0x1a80

Faulting application start time: 0x01d04d983927feed

Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Faulting module path: C:\Program Files (x86)\Norton Security with Backup\NortonData\22.1.0.9\Definitions\IPSDefs\20150220.001\IPSEng32.dll

Report Id: 76dbadee-b98b-11e4-ba01-60a44c37ad21
 

Confirmed I recieved the IPS update in the last hour and IE began crashing.

It is interesting that this issue is not affecting other browsers. It might be that Symantec has uncovered another undocumented feature in MS IE, aka bug, with this update. :(

Same problem here on four different PCs running NAV and NIS.  Uninstalling Norton allows IE11 to launch.  We manage over 200 PCs all running Norton. Hope this is fixed by Monday morning!

Having the same issue

spent half an hour talking to Symantec about this.  they tried to fob me off saying it was a Microsoft fault and to wait for a Microsoft fix.

eventually convinced them otherwise, they gave me a case number [Removed] and told me to keep an eye on this site over the next couple of days.

I managed to get my pc working by uninstalling Norton, reinstalling it and then immediately disabling automatic updates for Norton.

and now we wait...

[Admin Edit: Masking case ID to conform with the Participation Guidelines and Terms of Service]

This is also occurring with Norton 360 for me. Did the Norton Uninstall and reinstall tool, and is working so far, I'm sure when it liveupdates, it will happen again.