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Posted: 21-Feb-2015 | 4:43AM · 14 Replies · Permalink
Have 64 bit computer. Norton 360 shows up in start up list as 32 bit. Does this matter? I tried to update an old Vista computer without realising that its Norton Internet Security Product had expired and it defaulted to this current 360 product without me doing anything! Could this be the reason.
Posted: 21-Feb-2015 | 6:38AM · Permalink
Hi Voussoir
Welcome to Norton Community !
Please elaborate your issue .
Where do you find the start up list?
I tried to update an old Vista computer without realising that its Norton Internet Security Product had expired and it defaulted to this current 360 product without me doing anything
Without you explicitly installing N360 over NIS, that won't happen .
What is your Windows and norton product version ? (norton product main GUI > support > about )
keep us in touch !
Posted: 21-Feb-2015 | 10:55PM · Permalink
Hi Nikhil_CV
Sorry I was a bit vague. It is the Processes tab of Task Manager. There seem to be about half a dozen things in there which are followed by "(32bit)". Computer is Dell 8.1 64 bit. The Norton 360 is a 'three computer' freebie 'given away' with an EE broadband deal.
I think what happened with the old computer was that the subscription had run out so when I logged into my Norton account it pointed me directly to the only product that was still valid (which would be logical). I thought the other product had several months to run, but apparently it didn't.
In fact 'Dell Update' and 'SoftThinksServiceAgent' (which I gather is a Dell thing), are both followed by "(32bit)", so if they don't even know their computer is 64 bit it can't be very important?
However I would like to know whether the Norton product should be, or could be 64 bit, or maybe that doesn't matter either. It seems to work perfectly, but possibly with reduced functionality compared to what is theoretically possible. I may say, I have practically no idea about any of this stuff apart from what I looked up on Google five minutes ago!
I appreciate your interest.
Posted: 22-Feb-2015 | 6:00AM · Permalink
Posted: 22-Feb-2015 | 1:39PM · Permalink
Hello
I have a windows 7 pro 64 bit. My Norton Security shows up in Task Manager as 32 bit for both System and my name as used in Windows. There are quite a few programs that are showing up as 32 bit programs in Task Manager.
Posted: 22-Feb-2015 | 6:22PM · Permalink
In July 2012, Symantec employee PieterV provided the following useful information regarding the 64bit issue:
We only create x64 binaries where required, for the remainder we use x86 binaries.
There is no benefit to using x64 binaries when x86 binaries work equally well. The only applications that benefit from x64 are applications with more than 3GB memory utilization requirements, and our apps do not fall in that category.
On x86 systems we must have x86 drivers, and on x64 systems we must have x64 drivers.
As such, we always create two sets of drivers, x86 and x64, and the installer carries both sets.
It is a Windows Logo requirement to have the same installer for x86 and x64 systems.
If we were to double all binaries, it would double the size of the installer.
For our plugin DLL's to be loaded by x86 processes, we must have x86 DLL's, to be loaded by x64 processes, we must have x64 DLL's. If we were to create x64 binaries for x64 systems, we would still have to create x86 DLL’s on the x64 systems in order to interact with x86 processes.
As such, we create x64 DLL's only when required, and currently only required for Explorer shell extensions.
We do not currently support x64 versions of Outlook, IE, Chrome, or Firefox. As the demand for the x64 versions of these applications become significant, we will add support.
Every binary we produce must be tested, and every permutation of binaries must be tested. If we produce a x86 version and a x64 version of the same binary, it doubles the testing effort, with no functional benefit, and no benefit to the end customer.
Regards
Pieter
Posted: 22-Feb-2015 | 9:04PM · Permalink
Extremely interesting replies here and I think the question is well and truly answered!
I'd like to thank everyone who responded; all useful information; so I put a tick in the box - problem solved.
Posted: 23-Feb-2015 | 3:52AM · Permalink
Posted: 23-Feb-2015 | 3:54AM · Permalink
Posted: 23-Feb-2015 | 7:49AM · Permalink
Many thanks for the info. on thread 'protocol'. In fact I wanted to flag your solution and peterweb's both of which contained valuable information. For some reason peterweb's came up as a possible solution when I ticked 'problem solved', then when I ticked yours as 'accepted' it did that but the 'possible solution' thing disappeared off peterweb's post and there doesn't seem to be a way of 'accepting' that as well!
I think there is a way on some forums of bumping the most relevant contributions to the top. Could be useful on a long thread. All the best anyway.
Posted: 23-Feb-2015 | 10:10AM · Permalink
Posted: 23-Feb-2015 | 6:41PM · Permalink
Nikhil_CV
Many thanks for confirming that. Not much of a problem as long as everyone knows the way it works.
Posted: 23-Feb-2015 | 7:09PM · Permalink
There are currently 5 users online.
Re: Have 64 bit computer. Norton shows up in start up list as 32 bit. Does this matter?
Posted: 22-Feb-2015 | 6:00AM · Permalink
Norton Products support both 64bit and 32bit architectures but runs as a 32 bit process in a 64 bit environment(using emulation)
There is nothing wrong in that and will not affect any of the major security features..
I've heard that Norton was having issues in detecting keyloggers in a 64 bit environment in past but haven't heard about it for a long time.. Krusty / other members may shed some light into that matter.
Related reading: http://www.techsupportalert.com/content/how-windows7-vista64-support-32b...
Thanks for your reply for the queries. Hope this helped. Dont need to worry about this listings. Time is approaching fast for all software vendors to migrate completely to 64bit only designs to take up the full functionality of 64bit environment. Sooner there will be the situation of very few 32 bit environments and 64 bit environments dominating even your mobile devices and devices behind the scene.