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Kudos0

NIS 2009 Crashes My Vista Ultimate Sp1

Just installed NIS 2009 and it crashes as soon as

I get to my desktop. Its installed on Vista Ultimate Sp1.

Only way to get my Pc back was to delete NIS 09 in Safe Mode.

Tried uninstalling everything Norton related then re installing fresh

 with no luck. Any suggestions?

Replies

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Hello teamwoody,

What security software did you have previously?

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

NIS 2008
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Did you uninstall NIS 2008 before installing 2009 or did you just "over-install" 2009?

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1


Phil_D wrote:

Did you uninstall NIS 2008 before installing 2009 or did you just "over-install" 2009?


First time I installed over NIS 2008. When that did not work I un-installed every thing and re-installed NIS 2009.
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Okay, since you had a problem with the install I am going to recommend that you run the Norton Removal Tool.

First, be sure you have downloaded a copy of NIS 2009 to your desktop.

Then download and run the Norton Removal Tool.

This is quite an "excavator" so be sure to record your activation key. Please follow the steps as outlined including setting up a Norton on line account which will also save your key.

All Norton Products will be removed during this process.

Once the removal process is complete you should be prompted to restart.  After the restart, install NIS 2009 from your desktop.

Let us know how you do.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1


Phil_D wrote:

Okay, since you had a problem with the install I am going to recommend that you run the Norton Removal Tool.

First, be sure you have downloaded a copy of NIS 2009 to your desktop.

Then download and run the Norton Removal Tool.

This is quite an "excavator" so be sure to record your activation key. Please follow the steps as outlined including setting up a Norton on line account which will also save your key.

All Norton Products will be removed during this process.

Once the removal process is complete you should be prompted to restart.  After the restart, install NIS 2009 from your desktop.

Let us know how you do.


Did everything mentioned above with no luck. Same problem happened, crashed @ desktop. Thanks for your help Phil.Message Edited by teamwoody on 09-13-2008 09:19 AM
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Can you define "crashed"?  Any error messages or info that could be useful to help diagnose the problem would be appreciated.

Thanks.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1


Phil_D wrote:

Can you define "crashed"?  Any error messages or info that could be useful to help diagnose the problem would be appreciated.

Thanks.


Computer Freezes... Have to manually hold power button down to reboot......No error messages.Message Edited by teamwoody on 09-13-2008 09:30 AM
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Even if this error occurs only when NIS 2009 is installed, it still suggests a fundamental problem.  Clearly, something is conflicting with NIS 2009 somehow.  Have you any out-of-the-ordinary software installed?  What do you see when you look at Event Viewer?  Dr. Watson?  I don't know the Vista limitations, but I assume you can do a selective boot and see what happens when you block certain programs from loading at boot-up.  I would want to find what is colliding with NIS 2009.  In fact, I would consider it imperative on my own machine.

Good luck

Message Edited by mijcar on 09-13-2008 10:34 AM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1


mijcar wrote:

Even if this error occurs only when NIS 2009 is installed, it still suggests a fundamental problem.  Clearly, something is conflicting with NIS 2009 somehow.  Have you any out-of-the-ordinary software installed?  What do you see when you look at Event Viewer?  Dr. Watson?  I don't know the Vista limitations, but I assume you can do a selective boot and see what happens when you block certain programs from loading at boot-up.  I would want to find what is colliding with NIS 2009.  In fact, I would consider it imperative on my own machine.

Good luck

Message Edited by mijcar on 09-13-2008 10:34 AM

I have a selective startup every time I boot my machine, just 4 or 5 proccess load. I do not have a bunch of clutter on my machine.I dont have any out-of-the-ordinary software loaded, I've done a thorough virus scan from safe mode so thats ruled out a virus. I personnally think its a conflict between Vista and Norton. Now that I have used the Norton software un-installer I can play games and use other software I have not been able to use or play in monthes....hmmmm. I currently have no protection and my machine seems to be running better then ever. Now that I think about it I've had nothing but problems with NIS 08 and now 09. Constant hard reboots evertime I use my machine. NIS 09 is just another program that conflicts with Vista I guess.

Thanks for every ones help...

Sorry about the rant

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

By now, I've installed NIS 2009 on five machines, one of which is a Vista Home Premium.  Not one of the machines have evidenced any conflicts, either with standard programs or anything else I've seen loaded.  For this reason, I cannot accept the generality that Vista and NIS 2009 don't play well together.  Same probably applies for many other posters here.

Something else has to be an issue, but based on what you say I have no idea.

Message Edited by mijcar on 09-13-2008 12:19 PM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos1 Stats

Re: NIS 2009 Crashes My Vista Ultimate Sp1

I have the same problem which I posted separately. Happens on 2 computers - one desktop and one laptop - both are running Vista Home Premium SP1 and both previously had NIS 2008 installed. Sounds like Symantec has some homework to do on this. I am surprised that this did not surface during the beta testing.
ASUS Intel i7 desktop 16 GB RAM, 2 GB discrete Video RAM, 1 TB HDD, 180 GB Corsair Force 3 SSD, Windows 8.1 Preview, NIS 2013 and NIS Beta for Windows 8.1
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1


blegs38552 wrote:
I have the same problem which I posted separately. Happens on 2 computers - one desktop and one laptop - both are running Vista Home Premium SP1 and both previously had NIS 2008 installed. Sounds like Symantec has some homework to do on this. I am surprised that this did not surface during the beta testing.

Hey Blegs

I am glad I am not the only one having this problem. Did you have a lot of problems with your NIS 08? i.e. programs randomly freezing your machine etc?

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

teamwoody,

I understand your frustration, so don't worry about any "rant".  If it's not too much trouble, I'd like to ask just a few more questions.

1) Did you use the link I provided earlier for the Norton Removal Tool? It is the updated one for 2009 products.

2) You tried installing as "Run as Administrator"?

3) No other malware programs like Spybot which might block changes to the registry?

4) Before the installation attempts, did you dump your temporary folder?

5) Is Windows Defender turned off during install?

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1


Phil_D wrote:

teamwoody,

I understand your frustration, so don't worry about any "rant".  If it's not too much trouble, I'd like to ask just a few more questions.

1) Did you use the link I provided earlier for the Norton Removal Tool? It is the updated one for 2009 products.

2) You tried installing as "Run as Administrator"?

3) No other malware programs like Spybot which might block changes to the registry?

4) Before the installation attempts, did you dump your temporary folder?

5) Is Windows Defender turned off during install?


1. Yes

2. No

3. 98% sure

4. No

5. No

Will try to make the no's into a yes and keep you posted. Just did a remote with Symantec technical support. They had me delete registry entry's after using Norton un-install utility just to make sure there was nothing left and there was. Tried to re-download NIS 09 again and install jut to have it freeze up again.

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

teamwoody,

Yes, please keep me updated. I'll be checking in throughout the evening and would like to see you get this resolved.

There may be some other folks jumping in too, so hang in there.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1


teamwoody wrote:

Phil_D wrote:

teamwoody,

I understand your frustration, so don't worry about any "rant".  If it's not too much trouble, I'd like to ask just a few more questions.

1) Did you use the link I provided earlier for the Norton Removal Tool? It is the updated one for 2009 products.

2) You tried installing as "Run as Administrator"?

3) No other malware programs like Spybot which might block changes to the registry?

4) Before the installation attempts, did you dump your temporary folder?

5) Is Windows Defender turned off during install?


1. Yes

2. No

3. 98% sure

4. No

5. No

Will try to make the no's into a yes and keep you posted. Just did a remote with Symantec technical support. They had me delete registry entry's after using Norton un-install utility just to make sure there was nothing left and there was. Tried to re-download NIS 09 again and install jut to have it freeze up again.


1. Yes

2. Yes

3. 98% sure

4. Yes

5. Yes

No luck

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Hmmmn....

Well I've installed NIS 2009 so far on 3 computers...not a single problem each and everytime.

1) Mom's Desktop PC: Windows Vista Home Premium w/ SP 1 (32 Bit)

2) Dad's Desktop PC: Windows Vista Home Premium w/ SP 1 (32 Bit)

3) Dad's Notebook PC: Windows Vista Ultimate w/ SP 1 (64 Bit)

Again no issues on any of them.  And they are separated so it was 2 different accounts they made and 2 separate downloads.  I simply uninstalled the beta that they had, bought the new version and installed it. Quick and easy.

And so far there have been no issue in terms of performance and bloating. My dad especially is impressed.

Anyways I've got my new laptop coming here soon and it's going to have Vista Home Premium w/ SP 1 (64 Bit) and I highly doubt there'll be any issues but I'll be sure to let Symantec know. 

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1


teamwoody wrote:

Just installed NIS 2009 and it crashes as soon as

I get to my desktop. Its installed on Vista Ultimate Sp1.

Only way to get my Pc back was to delete NIS 09 in Safe Mode.

Tried uninstalling everything Norton related then re installing fresh

 with no luck. Any suggestions?


It hangs right when NIS 09 ask for e-mail to registar after initial install.

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Let me see if I can get some more technical advice on this. I did notice the link to your post on a different thread with the same problem.
"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

I also have have NIS2009 installed on three systems:

Vista Home Premium, SP!

Vista Business, SP1

Vista Ultimate, SP1

All three computers have a different assortment of software and none had/have any problems with 09.   I've also installed it for a friend that was leary of the upgrade and there were no issues with it either.  I may be lucky since outside of a minor problem with Identity Safe on one machine, 09 has been a super product so far and I'm very happy with it.

Win7 U SP1 x64, FF4, IE8, NIS2012 19.0.0.128
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

teamwoody,

Just on the slim possibility that you have some malware interfering with your installation:

1) Be sure your Windows Firewall is ON

2) Download and install the FREE version of Malwarebytes. Be sure to run the update.

3) Unplug from the internet and run a full Malwarebytes scan in Safe Mode.

4) If malware is found, let the program remove it, and at that point I would consider deleting your System Restore Points.

This is a very small "on demand" program that does not run in the background so it won't interfere with Norton. It is not a replacement for the full protection of NIS 2009.

Let us know how you do.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Also check the event viewer (in start menu, type "event" it will show up). Expand "Windows Logs" from left, take a look at "Application" and "System". Are there any suspicious errors related with your issue ?
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1


Phil_D wrote:

teamwoody,

Just on the slim possibility that you have some malware interfering with your installation:

1) Be sure your Windows Firewall is ON

2) Download and install the FREE version of Malwarebytes. Be sure to run the update.

3) Unplug from the internet and run a full Malwarebytes scan in Safe Mode.

4) If malware is found, let the program remove it, and at that point I would consider deleting your System Restore Points.

This is a very small "on demand" program that does not run in the background so it won't interfere with Norton. It is not a replacement for the full protection of NIS 2009.

Let us know how you do.


Did the above...found no malware....

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Well last night after rebooting like 8 times in a row I finally got NIS 09 to install, update and run without crashing my machine. I thought life was great until this morning when I tried to turn my PC on and it wouldn't boot... Basically had to boot with install disk to repair Windows.....I am just about ready for a refund. As a customer I shouldn't have to spend this much time and effort to get a product to work. I am going to chalk this up as another Vista Conflict. Symantecs customer service is a joke....... Put a fork in me I am done......Message Edited by teamwoody on 09-14-2008 08:36 AM
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Sometimes conflicts with drivers can cause freezes and crashes so this may be a conflict with a driver. I'm currently running NIS on clean Vista SP1 with no previous or beta version installed - no problems. If you have previously installed a beta build - that could be a problem...Message Edited by Vejdin on 09-14-2008 06:57 PM
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1


Vejdin wrote:
Sometimes conflicts with drivers can cause freezes and crashes so this may be a conflict with a driver. I'm currently running NIS on clean Vista SP1 with no previous or beta version installed - no problems. If you have previously installed a beta build - that could be a problem...Message Edited by Vejdin on 09-14-2008 06:57 PM

Sorry no Beta builds here....

All my video card, sound card, bios drivers etc are very current.

Message Edited by teamwoody on 09-14-2008 09:05 AMMessage Edited by teamwoody on 09-14-2008 09:06 AM
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

I had virtually the same problem as you have had on one of our machines. None of the malware scanners found it. I downloaded a free copy of Vundo Fix here:

http://vundofix.atribune.org/

Ran it from the desktop, and it found files and deleted them. I installed a fresh copy of NIS 2009, and then it was perfect. It is perhaps worth a try?

Message Edited by Peter-Duminy on 09-14-2008 11:06 AM
Peter.
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

teamwoody wrote:

mijcar wrote:

Even if this error occurs only when NIS 2009 is installed, it still suggests a fundamental problem.  Clearly, something is conflicting with NIS 2009 somehow.  Have you any out-of-the-ordinary software installed?  What do you see when you look at Event Viewer?  Dr. Watson?  I don't know the Vista limitations, but I assume you can do a selective boot and see what happens when you block certain programs from loading at boot-up.  I would want to find what is colliding with NIS 2009.  In fact, I would consider it imperative on my own machine.

Good luck

Message Edited by mijcar on 09-13-2008 10:34 AM

I have a selective startup every time I boot my machine, just 4 or 5 proccess load. I do not have a bunch of clutter on my machine.I dont have any out-of-the-ordinary software loaded, I've done a thorough virus scan from safe mode so thats ruled out a virus. I personnally think its a conflict between Vista and Norton. Now that I have used the Norton software un-installer I can play games and use other software I have not been able to use or play in monthes....hmmmm. I currently have no protection and my machine seems to be running better then ever. Now that I think about it I've had nothing but problems with NIS 08 and now 09. Constant hard reboots evertime I use my machine. NIS 09 is just another program that conflicts with Vista I guess.

Thanks for every ones help...

Sorry about the rant


Have you tried not using the selective start-up and allow everything to load normally?   Perhaps your keeping something necessaryfrom loading.


Win7 U SP1 x64, FF4, IE8, NIS2012 19.0.0.128
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1


teamwoody wrote:

I have a selective startup every time I boot my machine, just 4 or 5 proccess load. I do not have a bunch of clutter on my machine.I dont have any out-of-the-ordinary software loaded, I've done a thorough virus scan from safe mode so thats ruled out a virus. I personnally think its a conflict between Vista and Norton. Now that I have used the Norton software un-installer I can play games and use other software I have not been able to use or play in monthes....hmmmm. I currently have no protection and my machine seems to be running better then ever. Now that I think about it I've had nothing but problems with NIS 08 and now 09. Constant hard reboots evertime I use my machine. NIS 09 is just another program that conflicts with Vista I guess.

Thanks for every ones help...

Sorry about the rant


I concur with the previous poster that recommends you run Vista with it's factory configuration first, and once things are working, you can start to disable things you do not need or things you do not want to run.

Remember that we cannot possibly account for all permutations where users, even if with good intent, disable system services that our software may depend on, or even if we do not depend on them directly, that may cause secondary conflicts. 

Please try with default Vista settings, i.e. a clean well known baseline, and let us know.

Pieter

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Norton 2008 worked fine with my setup. Norton 2009 does not. What does that tell you?
ASUS Intel i7 desktop 16 GB RAM, 2 GB discrete Video RAM, 1 TB HDD, 180 GB Corsair Force 3 SSD, Windows 8.1 Preview, NIS 2013 and NIS Beta for Windows 8.1
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Hello blegs38552,

I completely understand your frustration.

Since 2009 is a completely new build, there could be a situation where 2008 worked and 2009 has issues.

Have you tried the suggestion from PieterV and 10ACTony?

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos1 Stats

Re: NIS 2009 Crashes My Vista Ultimate Sp1

I installed NIS 2009 on two different computers this week.  Both computers have been running 2008 with NO issues at all.  Before installing 2009, I ran the norton removal tool.  Then I installed 2009.  Have not ran any previous 2009 versions.  Both computers worked perfectly UNTIL they had been rebooted.  Once they had been rebooted, on average at least 50% of the time, the computers would freeze up whenever I tried to do anything, such as go into start and go to control panel for instance.  Both computers are running Windows vista premium with SP1 and are fully updated.  I then ran the removal tool again, then re-installed 2008 on both computers again.  Updated 2008 version, and once again, the computers run perfectly again.  One of the computers is mine, one is my uncles.  Go figure, but be realistic.  2009 did not go final release till earlier this week.  And being that most people are on broadband internet now, how many people reboot or shutdown their computers anymore unless necessary?  It was not necessary in my case, I just did it to see what would happen.  I think Symantec needs to go back to the drawing board on this one and find out what's going on.  After all, it's not just one person having this problem.
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

If I were to reinstall 2008, would my 2009 license be in effect?
ASUS Intel i7 desktop 16 GB RAM, 2 GB discrete Video RAM, 1 TB HDD, 180 GB Corsair Force 3 SSD, Windows 8.1 Preview, NIS 2013 and NIS Beta for Windows 8.1
Kudos1 Stats

Re: NIS 2009 Crashes My Vista Ultimate Sp1

I would like to add my voice to those who have been having problems installing NIS2009, in the hope that Symantec may read and act on posts to this Forum.

I have been having the same problems as DPMGR40.

I installed NIS2009 following advice from chat help to solve a scan problem (the one which has endless references in this forum) with NIS2008.  NIS2009 installed, updated and scanned but failed to restart after I rebooted the PC.  I have removed NIS2009, run the removal tool, reinstalled and done most of everything else suggested on this forum. None of this has enabled NIS2009 to function.  Another chat technician has intervened and repeated all that I have done but NIS2009 still failed to function after a reboot.  In the blind hope that Symantec had released a patch to fix it, I tried the installation after a few days to see if there was any change - there wasn't.

This was on a Dell XPS420 running Vista Home Premium SP1 and the problems appeared following Microsoft's September download Tuesday.  I also installed NIS2009 on my Lenovo laptop running XP Home, where it behaved correctly.

In order to stay protected I have returned to NIS2008 (the scan problem disappeared after a Live Update on Sept13th), and will stay with it until there is some evidence that NIS2009 has been mended.  (To Blegs38552: My product registration and expiry date remains unchanged - as the chat technician said it would.)

I have since examined the various Windows logs and I can find no evidence that NIS2009 16.0.0.125 was ever installed.  I can track the  crashes, removal and reinstallation of both 15.0.0.60 and 15.5.0.23.

I notice that the posts reporting complaints seem to involve installations after the September MS Vista updates - do the satisfied posts relate to installations earlier than September 9th.

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Well still no luck getting NIS 2009 to install.
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

deluge - whenyou say that the product registration and expiry date remains unchanged, does this mean that your expiration date for 2008 is now roughly one year in the future?
ASUS Intel i7 desktop 16 GB RAM, 2 GB discrete Video RAM, 1 TB HDD, 180 GB Corsair Force 3 SSD, Windows 8.1 Preview, NIS 2013 and NIS Beta for Windows 8.1
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

I am commenting on Deluge's query regarding windows updates, as I think he has something there.  NIS 2009 worked perfectly on one Vista Ultimate 32 SP1 machine; on the other it worked for a day (according to my son), and then it would blue screen at the desktop.  I ran the removal tool and reinstalled but no luck.  I stepped back to September 9 (because that is what Vista Restore suggested), ran the removal tool to remove the NIS 2008 entries in the registry (from system restore), and installed NIS 2009.  I then installed the September 9 windows updates (for vista and Office 2007), and the machine has been working perfectly these last two days. 
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Timmer,

You might be on  to something there.  Check this post about a similar Windows Update problem (although for XP SP3) that Norton and another program identified as a Trojan on September 9.

It is entirely possible that there was also a problem with the Vista update of September 9, and your suggested procedure could be the answer.

Message Edited by Phil_D on 09-15-2008 09:56 PM
"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

To blegs38552: yes - 290 or so days remaining, as before the install/uninstall/install

to Timmer: Restoring back to before the Windows updates  was my first attempted solution ( I recalled a case some years ago of an XP update that trashed Norton for a few days) but the restore operation failed.  I have found before that Windows does not always seem to allow some of the security updates to be removed.  In any case this is just a workaround and, if it is the problem, needs a solution from Symantec and/or Microsoft.

Message Edited by deluge on 09-16-2008 08:37 AMMessage Edited by deluge on 09-16-2008 08:40 AM
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Hi deluge,

You mentioned that the restore operation failed. Did you try temporarily turning off "Norton Product Tamper Protection" in the Miscellaneous Settings?  That may allow a System Restore.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Also, temporarily switching Intuition Prevention off may help with  System Restore.
Peter.
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Hi Phil_D/Peter-Duminy

Thanks for the tips - I have never tried that.

There have been times when system restore worked and times when it hasn't.  The times it has failed seem to have been related to restoration to before an MS security update but, since there is no easily found record of Norton Updates, may equally have been related to a Norton Update.  I will try your method next time I need it.

As I said in my first posting, I have spent too many hours trying to sort out NIS 2008 and 2009 and now I have a solution that gives me reliable protection again, I will not fiddle further with my system until there is evidence that NIS2009 has been fixed or until my subscription expires.

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Bump.
Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Hi deluge,

You will find that if the Protection for the Norton Product (term varies by version) is enabled, then System Restore may fail because Norton is by design preventing any changes to itself. 

If I have to perform a System Restore, I always temporarily turn off the Norton Product Protection, run the System Restore and then re-enable the Norton Product Protection. The last step then is to run a manual Norton Live Update in case the restore point was prior to the latest Norton updates.

It may seem like extra work, but the whole idea is to prevent any malicious program from tampering with your Norton Product. 

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos1 Stats

Re: NIS 2009 Crashes My Vista Ultimate Sp1

What is the latest official word from Symantec regarding this problem? It happens every morning on two PC's when I log on before leaving for work. Desktop loads (sometimes Sidebar takes a long time) and then freezes. If it doesn't freeze, when I open up Internet Explorer it freezes and I have to do a hard reset. That's two hard resets on two machine twice a day.

What's the latest update from Symantec?

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

What's the latest update from Symantec? Not A damm thing...

Kudos0

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Hi teamwoody, et al.

Sorry for the late arrival. I've reviewed the thread and don't have any quick remedy. This is unlike anything else we've seen so far, so we're going to want to get some logs to figure out the source.

For everyone experiencing this, we're going to want to get whatever details you can gather from the Windows Event Viewer. Having the fault module are essential. Above that, a set of debug logs would also be very helpful. This document has instructions for gathering the logs up:

Title: 'Sending log file information to Symantec Technical Support'
Document ID: 2006071711255039
> Web URL: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2006071711255039?Open&src=w

NOTE: please enable the debug and performance options and select the "noupload" function. Once you have the logs, send me a PM and I'll provide you with secure upload instructions.

Thanks,

Matt

Kudos2 Stats

Re: NIS 2009 Crashes My Vista Ultimate Sp1

Sorry Matt Phillips but I'm not here to assist resolve a simple problem that should have been discovered during QA testing. I don't have the time, patience or energy. I do QA testing for a living for over 15 years.

I'll be back once you discover what the solution is.

I don't believe this is "unlike anything else we've seen so far" either.

Back to NIS2008!

This thread is closed from further comment. Please visit the forum to start a new thread.