Are N360/NIS/NAV Being Auto-Upgraded to NS v22.5.0.124?

Hi lmacri, you've interpreted this mostly correctly - NIS/NAV/N360 20 & 21 customers will be updated to version 22.5.0.124. These will still be NIS/NAV/N360, but updated to version 22.5. They are not being updated to Norton Security or Norton Security with Backup, and they still retain their initial licensing agreements (e.g. "install on up to 3 PCs").

As for the iTunes/iPod issue, there is much work being done behind-the-scenes to resolve this issue as quickly as possible. We understand that it is a reason some customers choose not to upgrade to Norton Security. I am sorry for the inconvenience.

@lmacri, specifically, if customers have experienced the iTunes issues with Norton Security, and are now running NIS/NAV/N360, they will likely see this issue again when updating to NIS/NAV/N360 22.5. That is, until we fix the issue.

Pulled 124 from Norton account (just in case )

Norton account ... I didn't install.  Just holding installation files...

Norton Accounts should now reflect 22.5.0.124.

OK

Run the Download Manger.  You'll pull Permalink Just stop at installation files folder...
OK.... ferenzzz  will post links

lmacri:

Tony_Weiss:

@lmacri, specifically, the iTunes bug will likely still occur for customers running NIS/NAV/N360 22.5.

Hi Tony:

That's not good news.  I'll re-activate my Automatic LiveUpdates, but if I have any issues synching my iPod after I receive the upgrade to NIS v22.5.0.124 I'll be uninstalling Norton and immediately moving on to another AV manufacturer.  My current laptop is not being upgraded to Windows 10 and I'd rather loose the 6 months left on my NIS subscription than have an iPod that can't be synched.

Thanks for the clarification, though.  I know you have little control over when upgrades are rolled out (or how bug fixes are prioritized, for that matter).
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32-bit Vista Home Premium SP2 * Firefox 38.0.5 * NIS 2014 v. 21.7.0.11 * MBAM Premium 2.1.6
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

Not good news at all ... this is pretty much my last straw with Norton after years of being a loyal customer   I've recommended Norton to friends and family, but no longer.  After the ipod / itunes bug, I had to uninstall NS from a relatives computer and give them one of my unused NIS keys.  I also just recently paid a decent premium to renew my NIS subscription.  I could have paid a lot less to upgrade to NS, but I couldn't deal with that buggy software and it's itunes synching issues.  So, after allowing me to pay $$$ for another year of NIS, Norton decides to shove V22.5 down our throats anyway !!!  Horrible business practice that will cost them in loyal customers.  I thought a had a least a year of peace of mind on NIS, but it looks like I'll need to start researching AV alternatives ... I'll also have to switch my relatives systems most likely as well

Scoop8,
124 is deemed as product patch not major product upgrade.  So, Auto Download New Version / Check for New Version are not in play.  
Auto Live Update Off will defer 124 ...of course manual Live Update will pull patch.  (when available)
my pic is of installer files pulled from my Norton account saved to my desktop...as if I were going to new install or re-install or add install of my Norton product/service...

Krusty13:

I would think going from 21.x to 22.5 IS a major update though.

I tend to agree since NIS / NAV users will be getting a completely new software package ... that also has a major known bug that will break many users ability to synch with itunes ... but sure, call it a minor update 

Could the folks using NAV/NIS/N360 please post on this thread if/when they start seeing this update getting pushed out.  I think it was mentioned that it's a phased roll-out.  So far I haven't seen anything via manual live updates.  Wondering if anyone running V20 or V21 is receiving the update yet.

@lmacri and others concerned: I wanted to clarify a few things and correct some mistakes.

NIS/NAV/N360 version 20 & 21 are not being updated through LiveUpdate. If you wish to get the update, visit the Norton Update Center or update through your product through About > Get Latest Version. I apologize for the confusion.

Another confusing point: the Automatic Download of New Version applies to major updates. So for customers with this setting disabled running Norton Security 22.2, they will receive the update to 22.5, as it is a minor update for that version. However, customers running NIS/NAV/N360 versions 20 & 21 would consider the update to 22.5 a major update, and this setting would be honored.

Does that clarify things a bit? Again, very sorry for the confusion. I didn't mean to worry anyone.

On 6/22 I received 8 updates via Live Update.  One was titled NSBU Product Update 1.76MB. I do not know if this is the 22.5 rollout or not but I would think the size would be bigger than 1.76MB and reboot required.   My NSBU version still shows 22.2 and checking for latest version says I'm up to date. Online Chat Support said I should receive in a few days. Maybe it's a file to ready NSBU for coming version update. I don't know. With 22.5....120 being buggy...this latest 124 has me cautious.  

Windows 7x64 Home Premium  NSBU 22.2.031

Apology to Community for quoting and paraphrasing posted Symantec information as fact. 

lmacri:

remco8264:

Interesting: you can activate a 'lower' product (e.g. NIS) when you have a subscription to a 'higher' product (e.g. 360)? Has this always been the case? http://i62.tinypic.com/6y341s.png

Hi remco8264:

I just looked at your image and something looks odd.  A 25-digit product key for NIS cannot be used to activate N360, and vice versa.

I looked at some of your previous posts in the forum and noted that you've installed both NIS (<here>) and NSBU (<here>) on one or more Win 8.1 computers in the past year, and I'm not clear if you've also installed N360 (either a paid subscription or trial version) on one of these computers.  You might want to contact Norton Customer Support via Live Chat at www.norton.com/chat and ask them to look at your Norton account to see if they can explain the discrepancy shown in your image.
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32-bit Vista Home Premium SP2 * Firefox 38.0.5 * NIS 2014 v21.7.0.11 * 32-bit iTunes v12.1.2

Hi Imacri,

Thank you for your reply. I was testing this in a virtual machine, because I was curious how the new version would look. The installer did not ask for a product key.

I did a new test (also on a virtual machine) trying to install NAV. My account does not have a NAV license (and has never had one).

• The installer asks me to sign in at the end of the installation.

• After entering my account credentials, it picks up my NSWB subscription.

• NAV is activated and working. It is still NAV (e.g. no firewall or backup). The computer is added to my Norton account under my NSWB subscription.

I think I will be checking with support soon to see if this is intended.

I was updated yesterday without any warning. Just a notice to reboot to complete the install. I had a current version of NAV and I'm now running 22.5.0.124.  The iTunes issue is still there - iTunes hung when I tried to eject my iPod.  I do not sync.  I had to kill it using taskmgr. 

Windows 7 Home Premium SP 1, HP Pavilion P7-1287c 8gb ram.

Hello MartaRo

I'm curious here. You are running NAV and you are now updated to 22.5.0.124. Do you now have the Smart Firewall in your Settings? Or do you still have NAV with no Fire Wall, but the rest of the features like NS?

lmacri:

Hi Tony:

Thanks for the prompt response (and feel free to ignore my PM).  I'm still not clear, though.  Will N360/NIS/NAV users be upgraded to the NS engine and all the associated functionality of NS v22.5.0.124 and simply retain their current license agreement (e.g., 1-Year, 3-PCs) and number of days remaining on their subscription? 

I am sorry if I overlooked it but I would like to know answer to the Imacri-san's question. It seems NO, looking at the above NAV upgrade case.