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Kudos0

Liveupdate does not complete on Windows 10

Since upgrading my laptop to Windows 10 yesterday the Liveupdate downloads any available updates but does not install. All other functions are working normally.

Labels: Windows 10

Replies

Kudos0

Re: Liveupdate does not complete on Windows 10

Hi @DunfyIan,

Does it throw any error? Could you please share a screenshot? Also, could you reboot your system and try running LU again? Thank you.

Gayathri Rajendiran
Norton Forums Administrator
Symantec Corporation

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Liveupdate does not complete on Windows 10

I have installed Windows 10 and had to re-install norton.  Now - live update will not download updates at all.  I get  two errors 8921 and 243.  I tried to figure out why by searching, but didn't find anything.  Chat queue was way too long for me to resolve last night.

Kudos0

Re: Liveupdate does not complete on Windows 10

@DW7190, Thanks for the error code info. This issue as already been reported to team. Can you please try uninstall and reinstalling Norton product by running the NRnR tool from the link : http://norton.com/rnr  and  let us know the status? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Liveupdate does not complete on Windows 10

Yes, it did work.  Thank you!  Question regarding activation of the product.  It's not doing it.  I should mention that I get my product through Comcast (my ISP).  I click on activate now, but the window opens - the icon swirls, and then the window closes?  Not sure what to do?

Kudos0

Re: Liveupdate does not complete on Windows 10

@DW7190, May i know what Norton product is currently installed on your computer? If you have Norton product installed other than the Norton Security Suite, please uninstall the current installed product and download install Comcast Norton Security Suite from the URL : Norton.com/nss . 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Liveupdate does not complete on Windows 10

I had same problem with update, it worked after I reinstalled. Live Update works like a charm.

btw, I am using Security Suite  through Comcast.

Kudos0

Re: Liveupdate does not complete on Windows 10

I am using build version: 22.5.2.15 downloaded from the Norton site through Comcast.  

Kudos0

Re: Liveupdate does not complete on Windows 10

I removed and reinstalled 360 and now the LiveUpdate works correctly. Thanks to all for your input.

Kudos0

Re: Liveupdate does not complete on Windows 10

I am experiencing the same problem. I get "installation failed.

Kudos0

Re: Liveupdate does not complete on Windows 10

gizmoandbrad@

I am experiencing the same problem. I get "installation failed.

Please advise Norton product + version... eg: N360 v22.5.2.15 

Kudos0

Re: Liveupdate does not complete on Windows 10

For me the NRnR tool complained that it could not detect.

So I had launched the installer, which detected and did the uninstall... post uninstall, remember to reboot. Then launched the same installer again, it installed fine and LiveUpdate worked.

HTH.

Kudos0

Re: Liveupdate does not complete on Windows 10

Hi all, second time around and its a fail for Norton Security (With BU). update failed again after 22.5.2.15 installed by  Norton support played around with PC to remove, NRT and reinstall with 22.5.2.15 and failed. I have removed it completely until this gets fixed.

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