Not what you are looking for? Ask the experts!
Stuck in "Setting up..." during installation
I'm trying to install Norton Mobile Security on a Android 5.1.1 phone. However, when I run it for the first time, it's stuck on the "Setting up..." screen.
Basically, after installing, I run it. I agree to join Norton Community Watch (though this choice doesn't seem to affect things) and select "Agree & Launch". Then, "Setting up..." appears with a spinning blue circle. However, it's stuck doing this.
I've tried turning off the screen saver to prevent the phone from going to sleep. I've switched to WiFi. I cleared the cache and re-did everything from scratch. I uninstalled it and reinstalled it again. I even rebooted the phone. None of these steps worked.
I'm not sure what else I can try. If it was merely downloading files, I wouldn't mind. But looking at the cache, each time I check, it is always around 5 MB. i.e., it isn't growing in size based on how long I wait before I stop it.
Any suggestions would be appreciated -- thanks!