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Norton Steals My Identity Safe Data
ATTENTION!!! ALERT FOR WINDOWS 10 UPGRADE USERS!!!
I just upgraded from Windows 7 to Windows 10 and with the help of Norton Support I was able to clean up some of the problems created for my previously installed Norton Internet Security. The tech support rep assured me numerous times (after I expressed numerous concerns) that installing the latest version of Norton Internet Security would not require me to move my Identity Safe Vault data to the Norton cloud; that it would definitely remain local on my computer, as it previously had been. (I'm intensely adamant about not putting my Vault usernames and passwords -- the most secret and sensitive information on my computer -- on the cloud that could be potentially hacked.I don't care what anyone says, anybody, including Symantec's network servers, is exposed to being hacked!) After the Windows 10 upgrade and Norton Tech Support' installing the latest version of Norton Internet Security, I went to use Identity Safe and found that I could not open the Vault with my old password, because it didn't meet the new password criteria. There was no way I could open the Vault now without being forced to delete the old one and create a new one and importing my previous password data. When I did that, and without any warning from Symantec, it took all of my usernames and passwords to the Norton cloud and I was later told there was no way to reverse the action; only if I'd been able to open up the Vault with my old password would the Local Vault data storage option have been preserved.
Symantec has underhandedly taken all of my Local usernames and passwords and put them on their cloud computer without my permission, and now my Vault data is exposed to potential future hacking and I'm exposed to potential financial damage and identity theft. And I was told, even if I was to delete all of my Vault data from the cloud, there was no way they could assure me my data would be permanently removed from their server to prevent against any future hacker getting my data! As well, when one realizes it isn't clear who technically owns the data on someone's cloud computer, how is that suppose to give anybody security and comfort knowing your most secret and sensitive personal information is no longer under your complete control?
Symantec needs to first notify any Norton Vault users that they MUST change their Vault password to comply with Norton's new requirements before they upgrade to Windows 10 or they will lose the Local storage of all of their Vault usernames and passwords from their own computer. Secondly, Symantec needs to provide the ability to reverse the unauthorized taking of Vault usernames and passwords to the cloud and return Local Vault storage to the Norton User's computer with the assurance that any Vault data moved and deleted from their server is permanently erased and unavailable to anyone in the future. And, lastly, Symantec needs to put its customers first by preserving the Local Vault data storage option in all of its Norton products instead of forcing old and new Vaults to the cloud for their own selfish business purposes.