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Some Observations regarding my Renewal Process
Do I need a solution or am I just sharing information?
My NS license expired and I bought a 10 license from Amazon ($20 less than renewing through Norton). Adding the new license # (Product key)to the first machine was painless.
Going into Norton Manager, I thought I'd painlessly update the other computers in my network. This leads me to the following questions:
Does anyone at Norton test their UIs?
The devices page let me attempt to 'Enter a different key', then it ignored it. After several failed attempts, I figured out I had to 'Install a Service'. There was no error message or other instructions at all.
There was also no message telling me I had to go to the satellite computer and click on the popup to download it.
Then, after a forced restart, I was told my 'Trial Subscription has Expired'. Not a deal breaker, but clearly not what one would call professional coding.
Why does my Android tablet not have an option to enter a new Product Key? Do I have to delete the device and add it again? That seems to be the only option, other than buy a new license for 59.95, which is the only option the 'Renew Now' link gives me.
Finally - (this is a sharing part) - be sure to rename your computers as you do the install. Why, why, why, does the Services page show my computers with their correct Network names:
Where I can't actually 'manage' my installs, only delete them. But CLEARLY, Norton knows the Network Names of my devices.
But the Home Tab, where I can manage the installs, creates a generic name, with no link to the actual computer. I had forgotten that after a year, So now I have to play detective:
Which Windows 8.1 is which? I've only got 5 computers. I can't imagine the headache a real Network Admin must go through. If only the NS app window on the local machine showed which device it was. But no such luck. Why would it create a new name when it knows the actual name? A mystery inside an enigma.
And on the Devices Tab, I can't even see the whole description:
This is Coding 101 stuff. It's careless. And, it makes it a PITA for the administrator. Otherwise I wouldn't be so harsh.