Norton causing BSOD

Sunil_GA,

Following up on your request regarding the SRTSPP.dat file. I don't have access to one of the three computers at this time, but I checked the other two.  Each has the file at two locations:

Computer No. 1 (last BSOD about 24 hours ago) --

     ...\Norton Data\22.5.2.15\Definitions\SRTSPSettingsDefs\20160707.007  (date stamp: 7/6/2016)

     ...\Engine\22.7.0.76  (date stamp: 6/1/2016)

Computer No. 2 (last BSOD about a week ago) --

     ...\Norton Data\22.5.2.124\Definitions\SRTSPSettingsDefs\20160707.007  (date stamp: 7/6/2016)

     ...\Engine\22.7.0.76  (date stamp: 6/1/2016)

And, of course, I am always aware that a BSOD could pop up at any time.  Hope this helps.

John

The two computers that I have access to at the moment both have show version 22.7.0.76.  And I did manual LiveUpdates on all three just to be sure there was nothing else waiting to load.

Tony_Weiss if you think you have this resolved can you give exact step by step instructions on what we need to do to fix this?

No BSOD here since the update two days ago.  Holding my breath.

Tony, This is great news. However, I'm not sanguine about deploying this "fix?" until the whole procedure is published by Norton. That is:

1) Do we just deploy manual updates until there are no further ones available?

2) What files, if any, need to be deleted?

3) What about the solution posted by "ciscopursuit" in the windows/system32 tree?

Can we have a definitive solution please?

A very sincere thanks to all who have contributed to the solution. This forum is one of the best.

I just wish Norton/Symantec could stand up to their responsibilities better than they have shown during this crisis of confidence.

--Digital Throw Weight

I'm not seeing BSOD since yesterday (about 24 hours ago) Still holding my breath and saving my work every 5 minutes... When do we heard Norton people saying something official?

Hi, I reinstalled yesterday Norton Security on my Lenovo T430, W10 Pro, fresh OS install.

A lot of updates and hotfixes installations after reinstalling, and I haven't had any BSOD crash since the reinstallation.

I hope the problem is solved! best regards, Juan

Good point, @James in IT. I've updated the post. Thanks.

The update that was sent out on Friday (details here) should address most of the blue screen errors seen by customers. So far, we haven't received any forum reports of the blue screen errors. That said, if someone is still seeing them, please let us know. Be sure the files in the above linked post are on your system before reporting it. Thanks.

Agreed. We had to make a migration to an alternative av product for several of our customers and of course they will never now go back to symantec products. The lack of official communication was really the main reason we changed as there was nothing we could tell our clients that could give them facts to make decisions on.  The the end result was only around 40 lost subscriptions to norton/symantec products. Ongoing issues for norton is that these people have now been exposed to the fact that other companies make antivirus products that work well and there are also alternatives to norton for their home pcs and their relatives pcs etc...Advice to symantec is to be more transparent! We are still pretty bitter about the large amount of non chargeable labour expended on this issue.

marktheshark:

...However there is one that freezes up. While using a certain program...

@marktheshark - could should share that program name and version with us? And is there something specific you do with that program that makes the system freeze up? And you're saying it's Norton Security 22.7.0.76 that is involved in the freeze? And is this actually a Blue Screen error, or something different than previously occurring?

Hi, marktheshark. If you want, you can PM or email Tony Weiss directly. His email address is on his profile.

As a "reward" for participating in this fiasco the Norton 360 1 year subscription renewal I have to maintain for one of our vendor's application requirements went up from $39.99 last year to $99.99 this year. Thank you Norton.

Hello

I'm afraid that this is Marketing's attempt to get you to try using the newer Norton Security Premium if you use the Backup feature. Program is good for up to 10 devices including Computers, Macs , Tablets, Mobile Devices and has the same Backup program as N360. If you want to try out this program, then you can shop around till you find a cheaper version of the program. If you don't need it for 10 devices or for the Backup feature, then you can get the Deluxe version which is good for up to 5 devices and has no Backup feature.

Thanks.

Hello Jeffrey Fu

Since it was a new computer, did it come with a pre-installed security program and did you uninstall that program with the removal tool from the other company? If it's a Windows 10 or 8.1, please turn off Fast Startup. The current version is 22.7.0.76. You can get the latest version by using this link.   www.norton.com/latestns    or   www.norton.com/latestnsbu    Please use the 2nd link if you are using Norton Security Premium version. After using one of these links, please run Live Update several times and restart as requested, then do it one more time when you are complete with all the updates.

Please let us know how you made out.

Thanks.