• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

NF not working

NF shows no activities. I have uninstalled/reinstalled on both of my kids Samsung phones with no luck. Is there an issue going on since the new update? This has been going on for a couple weeks now.

Replies

Kudos0

Re: NF not working

Hi ShannEgg,

I assume you have seen the activities before.  If so, can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: NF not working

Email removed by KatieQ

Kudos0

Re: NF not working

Thanks for the update.  I've removed the email you indicated here in the post to protect your privacy.  I've received your NF email address.

Thanks

Katie

Thanks Katie
Kudos0

Re: NF not working

So is there an ongoing issue with NF?
Kudos0

Re: NF not working

Hi ShannEgg,

Thanks for the inquiry.  We are checking into the issue.

Thanks

Katie

Thanks Katie
Kudos0

Re: NF not working

Hi ShannEgg,

Can you please answer the following questions? 

  1. if you cannot see activities for any of his children?
  2. Are activities not shown for last 30 days? or any specific time frame where activities are not shown?
  3. Can you please check the activities in old portal to see if it makes any difference?  To use the "old" portal: Please link https://family.norton.com/familysafety/ and click on “Continue to Old Website” link.  You can use a different browser if you don't get the option to switch between the "old" and "new" website.
  4. Please show us screen shots about the issue.

         Instructions to post screenshots can be found here

         https://community.norton.com/forums/how-post-image-forums-0

Thanks

Katie

Thanks Katie
Kudos0

Re: NF not working

I have had to switch to the old website to see things. Currently I am unable to see texting on only one phone. The other child's info has been updating and I can see everything on his phone if I use the old website. So now I just need help seeing my sons texting.
Kudos0

Re: NF not working

Hi ShannEgg,

Please check out the link below to see if it helps, if not, please answer the questions below.

https://community.norton.com/en/forums/sms-messages-not-being-monitored-...

For the android where the text is not recorded, can you provide the following information 

  1. Are activities not shown for last 30 days? or any specific time frame where activities are not shown?
  2. If the Samsung phone is the same as the other one that is working well? The Device Manufacturer and model. 
  3. I assume you have the latest Norton Family 3.4.8.15 on the phone.  To check, please go to your Android device, click Menu -> Settings -> Applications -> Manage applications -> Norton Family.
  4. What version of Android is running on the device?  To determine what version is running on your device, select Apps > Settings > About phone or About tablet.

  5. Please show us screen shots about the issue.

         Instructions to post screenshots can be found here

         https://community.norton.com/forums/how-post-image-forums-0

Thanks

Katie

Thanks Katie
Kudos0

Re: NF not working

I have had the same problems as many people on the threads - all my information was lost about 12 days ago when the update took effect.  I can't link my child with my device either using the new website or the old.  I get error messages and "try back later" every time I try to link a device to a child.  This has been going on for over two weeks and you guys keep saying you are working on it!  I agree with some others on here that we deserve an update!  I've uninstalled and reinstalled twice now and it's still not working!

Kudos0

Re: NF not working

Hi Louis Henkel,

I've received your private message.  We are checking into your account.

Thanks

Katie

Thanks Katie
Kudos0

Re: NF not working

Hi Louis,

Can you please manually delete the child profile and add it again to see if this resolve the issue?

Thanks

Katie

Thanks Katie
Kudos0

Re: NF not working

I cannot seem to have any activity reported for my childrens phone - any idea what is going on?

Kudos0

Re: NF not working

Hi mazza_72,

Can you also please manually delete the child profile and add it again to see if this resolve the issue?  Please let me know if it helps.

Thanks

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.