I assume you have seen the activities before. If so, can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?
Email removed by KatieQ
Thanks for the update. I've removed the email you indicated here in the post to protect your privacy. I've received your NF email address.
Thanks for the inquiry. We are checking into the issue.
Can you please answer the following questions?
Instructions to post screenshots can be found here
Please check out the link below to see if it helps, if not, please answer the questions below.
For the android where the text is not recorded, can you provide the following information
What version of Android is running on the device? To determine what version is running on your device, select Apps > Settings > About phone or About tablet.
Please show us screen shots about the issue.
I have had the same problems as many people on the threads - all my information was lost about 12 days ago when the update took effect. I can't link my child with my device either using the new website or the old. I get error messages and "try back later" every time I try to link a device to a child. This has been going on for over two weeks and you guys keep saying you are working on it! I agree with some others on here that we deserve an update! I've uninstalled and reinstalled twice now and it's still not working!
Hi Louis Henkel,
I've received your private message. We are checking into your account.
Can you please manually delete the child profile and add it again to see if this resolve the issue?
I cannot seem to have any activity reported for my childrens phone - any idea what is going on?
Can you also please manually delete the child profile and add it again to see if this resolve the issue? Please let me know if it helps.
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