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Kudos3 Stats

NIS Downloading all updates but SDS Definitions

Posted: 26-Dec-2016 | 7:19PM · 63 Replies ·

Hello and Merry Christmas,

I noticed on the 24 of this month that my XP machine brought to my attention that my Virus definitions were out of date via the red x balloon/shield.  I checked the Live Update on the Security History window that the Antispam, revocation lists and one or two others were getting installed automatically, but the SDS had been last updated automatically on the 18th I believe.  I ran a live update and got the SDS installed.  I noticed that my Windows 10 machine is having the same problem.

Now ever since the 24 - the last two days - the same symptoms are occurring where everything but the SDS definition files are updating automatically on both machines.  They come however when I run Live Update manually.

Whats happening?  It it a problem at my end or with Norton?  I can only get the SDS Update with user intervention.  I have my update period set up for 5 minutes after startup in the Norton settings.  Any help would be appreciated.

Thank you.

Labels: LiveUpdate, Security History

Replies

Kudos1 Stats

Re: NIS Downloading all updates but SDS Definitions

Posted: 26-Dec-2016 | 8:15PM · Permalink

Hello

Automatic Live Update is supposed to run every hour if there are any updates to be brought down. I have noticed that there haven't been very many SDS Definitions. There have been like 1 per day. In fact, there was 1 day when I didn't use my computer and I had no SDS definitions that day. The automatic Live Updates should run more often than once a day though. Perhaps the holiday long weekends have something to do with it.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos1 Stats

Re: NIS Downloading all updates but SDS Definitions

Posted: 26-Dec-2016 | 8:16PM · Edited: 26-Dec-2016 | 8:17PM · Permalink

Hi, Steve. Here is some info on the SDS definitions. They aren't normally released as often as the standard updates, and often a new engine is released as well.

https://community.norton.com/en/blogs/product-update-announcements/intro...

They will come down eventully.

FWIW, I run Live Update manually on log in, and from then on, let Norton update automatically.

Edit---Posted at the same tine as floplot !

Kudos1 Stats

Re: NIS Downloading all updates but SDS Definitions

Posted: 26-Dec-2016 | 9:59PM · Edited: 26-Dec-2016 | 10:52PM · Permalink

@CanadianSteve:

1. You don't need to worry, "as the LiveUpdate feature will automatically upgrade (the said SDS, Symantec Data Scanner) from previous versions." UPDATE: plz disable the Fast Startup setting in your Windows 10.

2. You may manually download and install the latest Norton Definitions (aka, protection updates, or definition sets) by accessing this page.

For more info, you may Chat with Norton Support. Thx

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 26-Dec-2016 | 10:40PM · Permalink

20750065:

@CanadianSteve:

1. You don't need to worry, "as the LiveUpdate feature will automatically upgrade (the said SDS, Symantec Data Scanner) from previous versions."

2. You may manually download and install the latest Norton Definitions (aka, protection updates, or definition sets) by accessing this page.

For more info, you may Chat with Norton Support. Thx

Didn't I just say all that ?

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 26-Dec-2016 | 10:45PM · Permalink

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 26-Dec-2016 | 10:48PM · Permalink

Not from where I live..............

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 26-Dec-2016 | 10:57PM · Permalink

Sorry I forgot to add, that I noticed this on December 24, but the last automatic install occurred on the 19th/20th at the latest.  I guess I should wait to see if it comes back automatically rather than running live update myself, as I would like NS to do this automatically.  I just thought that 4 days is quite some time without an update and I guess even XP agrees with me.

Thank you everyone for your help!

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 5:28AM · Edited: 27-Dec-2016 | 5:32AM · Permalink

CanadianSteve:

Now ever since the 24 - the last two days - the same symptoms are occurring where everything but the SDS definition files are updating automatically on both machines.  They come however when I run Live Update manually.

Hi CanadianSteve:

I appear to be having the same problem with NIS v22.8.1.14 on my 32-bit Vista machine.  I had a pop-up in my system tray this morning warning me that "Your Antispyware definitions are out-of-date.  Your system may be more vulnerable to viruses and intrusions."  Here what I see when I open my NIS GUI:

My Security History | LiveUpdate shows that my Automatic LiveUpdates have run successfully 10 times in the past few days (5 on 25-Dec, 4 on 26-Dec, once this morning on 27-Dec after startup).  In fact, all my Automatic Live Updates have run successfully dating back to 06-Nov-2016  (a Norton Web Protection Definitions update failed to complete on 06-Nov-2016) but I can't see any evidence that a SDS Definition has been delivered to my machine since 21-Dec-2016.

I checked at C:\Program Files\Norton Internet Security\NortonData\22.7.1.32\Definitions\SDSDefs and the last virus definition update automatically delivered to my machine was on 21-Dec-2016 (v20161221.003).

I don't know if it's a coincidence, but I'm also located in Canada.
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32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 5:31AM · Permalink

Steve, even if you run Live Update manually, that won't affect the Automatic Updates feature.

They will still happen, but by running it manually at log on as I do, will ensure you have the latest available protection from the time you log on.

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 5:50AM · Permalink

Further to my previous post, I tried to check the version numbers for the latest Virus Definitions & Security Updates on Symantec's Security Response site at https://us.norton.com/security_response/definitions.jsp?pid=ns_win and the web page doesn't display correctly.  Is this link out-of-date?
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32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1

Kudos2 Stats

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 9:55AM · Edited: 27-Dec-2016 | 9:58AM · Permalink

Hi CanadianSteve:

I just finished a Live Chat with Norton Customer Support at www.norton.com/chat.  Against my better judgement I allowed them to connect to my computer via remote access after specifically asking them (twice) not to make any changes to my system.  In spite of that, the service rep immediately ran a manual LiveUpdate (which, as expected, delivered the latest v20161226.017 SDS Definitions), terminated the remote access session and then closed the chat window before I could print out a copy of our chat.

I was told that I would be notified in the forum when a permanent fix is released (they refused to contact me directly by e-mail), but I have no idea if this problem is actually being escalated to Tech Support for further investigation.  In the mean time I'll just continue running manual LiveUpdates to deliver my SDS Definitions and hope that someone from Symantec eventually replies in this thread with a status update.
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32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1

Kudos2 Stats

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 11:05AM · Permalink

Hi Everyone,

This is my first post to the forums and I can't tell you how HAPPY I am to have found this thread.   CanadianSteve thanks so much for your initial post.  You saved me from going crazy over the last few days .  Also, the comments and information added by Imacri are EXACT and VERY helpful.  Like many other have posted there is something going on with Live Updates.  More specifically the SDS Definitions.   Live update will run perfectly numerous times (9-10) a day and download all relevant updates.  With the exception of the SDS Definitions.  The only way to get these is with user intervention, which is running live update manually.   Each and every time I have tested this manually the SDS definitions are getting download.  But they are not occurring with the typical live updates through the day.  As an example at 7:30pm last night LU ran, no SDS Defs.  At 7:42pm I ran LU and the only update that downloaded (you guessed it LOL) was the SDS Defs.

As Imacri noted this was working fine (SDS Defs were being download) as part of the normal live update cycle until Dec 21.  I have done extensive testing on 2 machines and noticed what he referenced is EXACT.  As a matter of fact the SDS Defs stopped sometime after 8am on 12/21.   Since that date if you don't do a manual update the defs do not  get downloaded.  As a result your Norton Internet Security dashboard will show Protection Updates: Older Date.  Unless of course you do a manual live update.  If you do a manual LU then the Protection Updates will show current.   Additionally, the program is designed to run an auto quick scan when these SDS Defs are downloaded.  You will notice that the quick scan does not run (unless you do a manual LU) that's because the program thinks there has been no new update (definitions) and doesn't need to start a quick scan. 

I have been following this for days and noticed EXACTLY  what others have noted in this thread.  The whole time thinking I was the only one seeing this since support knows nothing about the issue and has said many times "things are fine" with no reported issues.   Like Imacri I have also talked to support, who witnessed the exact problem how running LU manually works.  With similar comments they issued me a case# said it would be escalated to L2 for further research, I guess we shall see. I should mention that in an older forum post in/around March of this year the same issue was referenced with no comments or resolution noted.   So I guess this isn't the first time it's happened.   

I am running Norton Internet Security 22.8.1.14 and like others noted.  I am going to run manual Live Updates as I have been since 12/22.  That way I can be sure I am getting the SDS Defs to keep my system updated.

Sorry for the long post.  But I feel so much better knowing I not the only one seeing this issue 

Kudos2 Stats

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 11:23AM · Permalink

Yep, add me to the list.  I have escalated the issue to the forum Admin.

Windows 10 x64 22H2 | Mint Cinnamon 21.2
Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 11:43AM · Permalink

@Tony_Weiss,

Could you get someone to check on this issue please?

Thanks.

Windows 10 x64 22H2 | Mint Cinnamon 21.2
Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 12:06PM · Permalink

ttonnis:

...Additionally, the program is designed to run an auto quick scan when these SDS Defs are downloaded.  You will notice that the quick scan does not run (unless you do a manual LU) that's because the program thinks there has been no new update (definitions) and doesn't need to start a quick scan...

Like Imacri I have also talked to support, who witnessed the exact problem how running LU manually works.  With similar comments they issued me a case# said it would be escalated to L2 for further research, I guess we shall see.

Hi ttonnis:

Thanks for the feedback.  Good to know Level 2 Tech Support is at least aware of the problem.

And you're correct about Quick Scans.  I checked Performance | Graphs | Events Graph and Security History | Scan Results and confirmed that Quick Scans stopped running on my computer on 21-Dec-2016.  I ran a manual LiveUpdate today to update my SDS Definitions to v20161227.007 and a Quick Scan ran as soon as my system went into idle mode.
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32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1

Kudos3 Stats

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 12:36PM · Edited: 27-Dec-2016 | 12:38PM · Permalink

OK, did a bit of poking around on two systems, one a Win 10 AV running NS Premium (NSP) and the other a WIN 7 running Comcast's Norton Security Suite (NSS). 

  • I checked both LU Histories and was surprised to see different entries for SDS Def updates. 
  • The Win 7 NSS LU History showed daily SDS updates while the WIN 10 LU History showed the last update for SDS Defs as 7:17 AM Dec 21.
  • So there was something different which I decided was caused by me.  I always do a Manual LU on my NSS system as soon as I boot it up in the morning and my LU History showed that SDS Defs had been updated by each manual LU I did.
  • I do not do manual LU's as soon as I boot up my NSP WIN 10 system, as I use it as a means to check the functioning of and troubleshooting of the Automatic Task Delay.  My NSP system was doing LU's as expected after the 20 minute default delay.  However, no SDS Defs were being downloaded via Auto LU.
  • I then looked at the properties of my NSP  C:\Program Files (x86)\Norton Security with Backup\NortonData\22.5.4.24\Definitions\SDSDefs and date last modified showed as 12/21/2016 7:17 AM.
  • I then looked at the properties of the same file in NSS and the last date modified was 12/27/2016 7:15 AM - which I feel is due to my manual LU this AM.
  • I then opened the SDSDefs folder on my NSS system and selected the Previous Version Tab.  The first one that showed (Labeled Last Week) was 12/22/2016 8:30 AM.  Opening that folder showed 20161221.025 as the Def.  There were other Previous Versions listed also - from Earlier this Month with the def # listed as 20161214.002
  • I then went to Previous Version Tab on the WIN 10 (NSP) and as found the Previous version (label Earlier this Month) being 20161214.002 - which is the same as the "Earlier this Month Entry on my NSS system).
  • I then decided to run a manual LU on my WIN 10 NSP system and C:\Program Files (x86)\Norton Security with Backup\NortonData\22.5.4.24\Definitions\SDSDefs now shows Dated Modified as 12272016 1:36PM.
  • My Previous Version Tab after the LU still only still only shows one for Earlier this Month with date of def being 20161214.002.
  • Bottom ,line appears in order to receive SDS def, you have to run a manual LU and IMHO, it appears the Chat rep who logged into Imarci's system knew that and figured once it was fixed the user would not seek any more info?? 

Also the  https://www.symantec.com/security_response/definitions/download/detail.jsp?gid=n95 link that Imarci provided and said di not work correctly - gives me the following:

You noticed I circled Sign-in - but I couldn't find a at to sign in on this page?


The link I use for the Intelligent Updater is:

https://us.norton.com/security_response/definitions.jsp?pid=ns_win

Not sure any of this info helps, and if not, sorry for the long post!

<EDIT>  I also noticed the Quick Scan situation on the system I was not doing Manual LU's on.  Good Catch

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 12:42PM · Permalink

Hello

I would say that the important thing is that you are receiving the SDS Definitions daily either by Automatic Update or by Manual Update. The SDS Definitions have been coming out about once a day. I suppose if you  don't use your computers and don't run Live Updates, then you may not get them.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos1 Stats

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 12:56PM · Permalink

floplot:

Hello

I would say that the important thing is that you are receiving the SDS Definitions daily either by Automatic Update or by Manual Update. The SDS Definitions have been coming out about once a day. I suppose if you  don't use your computers and don't run Live Updates, then you may not get them.

Thanks.

Hello Flo,

That's true if you are aware of the issue but as Lmacri posted above, I also had the same as her screenshot.  Norton is supposed to be set-and-forget, so most users who run the computer expecting Norton to work will have this problem.

Thanks.

Windows 10 x64 22H2 | Mint Cinnamon 21.2
Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 1:51PM · Edited: 27-Dec-2016 | 2:14PM · Permalink

lmacri:

Further to my previous post, I tried to check the version numbers for the latest Virus Definitions & Security Updates on Symantec's Security Response site at https://us.norton.com/security_response/definitions.jsp?pid=ns_win and the web page doesn't display correctly.  Is this link out-of-date?
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32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1

Check this page   https://www.symantec.com/security_response/definitions/download/detail.jsp?gid=n95#secTab2

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 2:17PM · Edited: 27-Dec-2016 | 2:19PM · Permalink

Hello

I just tried Imacri's link and it seems to be working now correctly

This is for 32 bit.

The Admins have been notified and it looks like the Customer Support knows about the Issue since they knew to run a Manual Live Update. I know I didn't use my computer for one day although it is on 24/7. I did notice I had no SDS definitions and therefore no quick scans that day. I still had my green check and no warning yet. I do run Live Update when I do get to my computer.

Looks like all we can do is to monitor the situation now and customers who read this thread will find out about the situation.

Thanks.

EDIT Rainbow and I posted the same time it looks like.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 2:41PM · Permalink

Hello,

Wondering if there has been any new information or intermittent results others have seen?   I have ONE of my machines that got SDS Defs via Auto Live Update at about 4:45pm ET.  My other machine just ran an auto live update.  But did NOT download the SDS Defs.  I haven't tried running a manual Live Update (on the non updated machine) until I posted here to see what others are experiencing.  

Seems like it is sorta of working but I can't understand why one machine got them via Auto and the other has not.  Both of these machines starting seeing the same problem on Wednesday (12/21) around the same time.  Which would make me think if its fixed from Norton's side all my (and others) machines would be now be getting SDS updates.  But as mentioned I have one that is and one that is NOT.

Any info as to what status is and if it's fixed for "everyone".

Thanks,

Kudos2 Stats

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 4:00PM · Edited: 27-Dec-2016 | 4:04PM · Permalink

yank:

Also the  https://www.symantec.com/security_response/definitions/download/detail.jsp?gid=n95 link that Imarci provided and said di not work correctly...

Glad to hear that https://www.symantec.com/security_response/definitions/download/detail.jsp?gid=n95 is working for everyone.  Too bad that's not the link I posted <here>.

Why would I use the Intelligent Updater to download the 196 MB standalone installer for my 32-bit OS (20161227-007-v5i32.exe) and refresh the full set of SDS Definitions when OP CanadianSteve already noted in his original post that there is a simple (but temporary) workaround - just run a manual LiveUpdate to bring the SDS Definitions up-to-date?

What affected users need is a permanent solution so that Automatic LiveUpdates start delivering SDS Definitions again, and we just want someone from Symantec to confirm that the software development team is actually aware of the problem and is working on a fix.
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32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 4:10PM · Permalink

floplot:

Hello

I just tried Imacri's link and it seems to be working now correctly

Yes it is working now but, strange enough, the page that appears here is different from the one shown in your post? This is what I see:

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 4:19PM · Edited: 27-Dec-2016 | 4:25PM · Permalink

lmacri:
yank:

Also the  https://www.symantec.com/security_response/definitions/download/detail.jsp?gid=n95 link that Imarci provided and said di not work correctly...

The page works correctly now - see the capture in my above post.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 5:08PM · Permalink

Hello, 

Wondering if anyone else has noticed that within the last few hours automatic live update DID DOWNLOAD the sds definitions?   Here is why I ask,  I returned home and checked ONE MACHINE and noticed that sds defs were included in the the 4:45pm auto live update.  Not sure if this was isolated good luck.    However,  on my second machine (same Norton Security version)  there has been several auto live updates since then and I have NOT SEEN the the sds defs.   Which is the same problem we have all seen and reported for the last few days. 

Wondering if it's unusual or reason for concern that one machine got the sds defs but not the other?  Or is it possible the full issue is still unresolved and something Norton is working on?   Both systems are running Windows 7 and "broke",  stopped downloading sds defs at the same time we all started seeing the problem. I did not run manual LU on the machine without the defs until I had comments from others.   

Any comments or feedback is appreciated.   This forum has been a great help. 

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 5:21PM · Permalink

Hello Rainbow

Someone must have posted the link for the Intelligent Updater since that was the site I ended up at. I didn't go looking for links for anything. What ever I clicked on was provided in some one's post besides Rainbow.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 5:30PM · Permalink

Hi good evening,

I can confirm that neither my Windows XP or Windows 10 x64 Home has not picked up any SDS definitions at all since my initial posting on this forum.  I can also report today that my third machine, a 32 bit Windows 7 SP1, has not picked up anything either.  The Win7 I don't use as much, was last on - on the 23rd.

My guess is that is is still unresolved; I will not be performing any manual updates for the next couple of days, wont be doing anything to risky over the holidays.

Steve.

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 6:15PM · Permalink

Hello

Perhaps it would be advisable for customers to run Live Update manually so that you can at least receive the SDS definitions if they are now only coming down by manual live update. If you continue to just wait to see if you get the definitions auto Live Update, then the possibility exists that you may not receive the definitions.

I would think that we will hear something from Symantec directly or through one of us Gurus when this issue is resolved. Norton is aware of this thread and the issue.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 7:01PM · Permalink

Steve, you can do no damage by running Live Update manually at log on. In fact as I said previously, I strongly recommend you do so.

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 7:19PM · Permalink

Ok already have F 4 E , and I will try to remember going forward.  I think you may have already mentioned, but could you or another member of the community please communicate on here when this issue is resolved?  Just because I have this thread subscribed and I can see the emails on my phone, that would be greatly appreciated, then I don't have to remember to continue doing this task as well.

Thank you.

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 27-Dec-2016 | 7:34PM · Permalink

ttonnis:

Wondering if anyone else has noticed that within the last few hours automatic live update DID DOWNLOAD the sds definitions?

Hi ttonnis:

I ran I manual LiveUpdate today at 2:04 PM that delivered SDS Definition update v20161227.007 (i.e., revision 7 for 27-Dec-2016), per my image below of C:\Program Files\Norton Internet Security\NortonData\22.7.1.32\Definitions\SDSDefs.

I've had two Automatic LiveUpdates run since then (5:37 PM, 6:45 PM) that did not include a SDS Definition, but that isn't surprising since https://www.symantec.com/security_response/definitions/certified/ shows that revision 7 for 27-Dec-2016 is currently the latest available certified SDS Definition set.  I'll have to wait for a new certified SDS Definition set to be released (perhaps tomorrow?) before I can tell you if my Automatic LiveUpdates are delivering SDS Definitions again.

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32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 28-Dec-2016 | 11:30AM · Permalink

We have various different computers in the house with 360 and we have the same issues. It's not the end of the world but it's not what we paid for! :(  I hope there will be a patch or something to fix this.

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 28-Dec-2016 | 11:45AM · Edited: 28-Dec-2016 | 12:12PM · Permalink

Hello,

Wanted to see if anyone had any updates today as to the status of this issue.   Are SDS Defs being downloaded automatically or is it still necessary to run a manual Live Update?   Does Norton know about the issue and are they working on (or have) fixed it?  Last night I ran a manual LU and like in days past (since the 21st) the SDS Defs were downloaded.  With this being a widespread issue that many have commented and posted on.

 I was hoping others could share or update what they have seen today.  Unfortunately, I have not been able to check my 2 systems since early this morning (around 8am)  so anything at that time would not be helpful as SDS Defs may not have been released yet.  But I do see that they have been posted for today  https://www.symantec.com/security_response/definitions/certified/.  Like others have commented it's not a big deal to run LU, as long as you know it's required.  But it would be nice for these defs to download again automatically as they had been prior to Dec 21. 

Any comments or information would be appreciated.

Thanks all the posts here are very helpful.   It allows all of us to share and update each other on an issue that's been going on for days.  Since it seems that (phone or chat) support is still indicating there are no known issues. 

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 28-Dec-2016 | 12:22PM · Edited: 28-Dec-2016 | 12:25PM · Permalink

I'm noticing the same problem too. Just before Xmas day I noticed that the main Norton screen was showing Protection Updates: 21/12/2016. I found that a bit strange as it's usually up to date. On looking into the updates, I could see that regular updates had been made numerous times throughout the day, so thought it must be a blip with the main page date. However, over Xmas Day and Boxing day, the date was still showing "21/12/16". Again, all updates appeared to be downloading fine. So I ran a manual update yesterday (27th) and it then updated the date to the "26th. I then ran a manual update again this morning (28th) and it showed all updates completed, but then showed the date as "27/12/2016" (so at least it was fairly up to date).

Today, again, regular downloads have been done 6-7 days during the day. I did a manual download around 8pm this evening here in the United Kingdom and now it does eventually show as Protection updates: Current.

Clearly this does need a 'manual' update during the day to get it "up to date" with the definitions, which isn't a major problem for me as I'm on the computer virtually all day. But obviously needs looking into.

Kudos1 Stats

Re: NIS Downloading all updates but SDS Definitions

Posted: 28-Dec-2016 | 1:32PM · Permalink

Hello

Does Norton know about the issue and are they working on (or have) fixed

On Dec 27, I posted this.

I would think that we will hear something from Symantec directly or through one of us Gurus when this issue is resolved. Norton is aware of this thread and the issue.

The request to Symantec has been acknowledged and is being looked into. That is the latest information that is available. I'll be around for the next 7 or 8 hours, so if I see anything else, I will mention it here.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 28-Dec-2016 | 1:49PM · Permalink

I just manually ran Live Update and SDS def's downloaded but failed to install.  Ran Live Update again and this time SDS def's installed.

Windows 10 x64 22H2 | Mint Cinnamon 21.2
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Re: NIS Downloading all updates but SDS Definitions

Posted: 28-Dec-2016 | 1:57PM · Edited: 28-Dec-2016 | 2:01PM · Permalink

Floplot... Appreciate your comments and the newest information.  Glad to know Symantec is aware of (and looking into) the issue.  As is evident from the many posts in this forum.  It's a problem that is impacting MANY people and one that has been ongoing now for several days.  Speaking for myself this thread/forum has been fantastic in a way to communicate & share the problem while getting updates.  As I said in my original post I was over joyed to find this thread .  For the simple fact that for days I was convinced I was the only one in the universe LOL with this issue.  This based on repeated questions to support via chat/phone and being told "no reported issues, everything is fine".   Even being told more than once they don't recommend customers do a manual LU, being there is no need and the program handles these automatically.  True all other updates are being handled automatically with the EXCEPTION of the SDS Defs

It's been said by others and I share the same thoughts.  A manual LU is not a big deal at all and something I can do easily.  But it catches you a bit off guard when this was happening automatically and you notice Protection Status  does not show "current".   

Appreciate all the comments from everyone and the updates.  This allows me to better understand the problem (I am not alone) and know that Symantec is looking at the issue.

Thanks!

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Re: NIS Downloading all updates but SDS Definitions

Posted: 28-Dec-2016 | 2:22PM · Permalink

floplot:
I would think that we will hear something from Symantec directly or through one of us Gurus when this issue is resolved. Norton is aware of this thread and the issue.

As a paying customer, I would still appreciate if a Symantec employee would post a status update in this thread or at least publicly acknowledge the problem.
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32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 29-Dec-2016 | 9:12AM · Permalink

Hi! Did the problem fixed?

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 29-Dec-2016 | 9:49AM · Edited: 29-Dec-2016 | 10:19AM · Permalink

Hi noelgallaher123:

Not where I'm located (Canada).  I ran my last manual LiveUpdate on Tuesday afternoon (27-Dec-2016 at 2:04 PM CST) and C:\Program Files\Norton Internet Security\NortonData\22.7.1.32\Definitions\SDSDefs shows that my installed SDS Definition update is still v20161227.007 (set 181227g / sequence # 182638) as shown in my image <here>.

According to https://www.symantec.com/security_response/definitions/certified/  there was at least one new SDS Definition v20161228.007 (set 181228g / sequence # 182656) released on Wednesday (28-Dec-2016) but this latest definition update hasn't been delivered by any of the seven Automatic LiveUpdates that have run on my machine in the past two days.
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32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 29-Dec-2016 | 9:53AM · Edited: 29-Dec-2016 | 9:56AM · Permalink

I'm not sure.  Last night my Windows 7 32-bit downloaded yesterdays definitions automatically late last night.

However, my XP 32-bit and my Windows 10 x64 did not receive yesterdays SDS Definitions as an automatic update as of this morning, Mountain Time.

So it might appear that the LiveUpdate service is having intermittent hiccups of service at this point?  Maybe more people could confirm that theory?  Or is it just cooincidence since Imacri has just posted here that it's still not working?

Thanks.

EDIT: Just wanted to elaborate that my WinXP and Win10 machines have not received the updates from yesterdays SDS Definitions update as of startup about half an hour ago about 1030 MT.

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Re: NIS Downloading all updates but SDS Definitions

Posted: 29-Dec-2016 | 10:23AM · Edited: 29-Dec-2016 | 10:38AM · Permalink

Hello...

Like Canadian Steve I had a similar situation.  On Tuesday night ONE (of 2) of my Win 7 machines downloaded the definitions as part of Auto LU.  I really thought I was seeing things as that hasn't happened for days, over a week now.  But in checking my other Win 7 machine that same day (Tuesday).  I noticed numerous Auto Live Updates had run but DID NOT download the SDS Defs.  Which is what prompted my question that night if anyone else had seen similar and how unpredictable this has been.

Now skip ahead one day to yesterday (Wed),  these same systems as of about 6:30pm had NOT downloaded the defs as part of Auto Live Update.   However, there had been numerous Auto Live Updates run through the day on both machines.   That's when I ran a manual LU and sure enough as we have all been seeing for a week now.  The SDS Defs downloaded and showed Protection Status: Current.   So although in a VERY RARE occasion the defs may (unlikely) get downloaded.  As me and Canadian Steve saw.  

I am convinced there is still an issue  and I am running manual live update daily.  Not relying on auto LU.    I can then be sure that I am getting the proper downloads.  Not hoping that maybe NIS will download the Defs or maybe it will not.  Based on what's been happening and reported by so many people.  I would not hold out hope that Auto LU will get the Defs. It really hasn't done that since Dec 21. 

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Re: NIS Downloading all updates but SDS Definitions

Posted: 29-Dec-2016 | 11:54AM · Permalink

Hi all,

This is just to confirm that the technical teams are aware of the issue and are working on it. 

I have no further update at present.

Gwen, admin.

Gwen Léost Kane * Forum Community Conversation Analyst * Norton LifeLock
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Re: NIS Downloading all updates but SDS Definitions

Posted: 29-Dec-2016 | 12:07PM · Edited: 29-Dec-2016 | 12:59PM · Permalink

The problem still exists today for me in the United Kingdom (Windows 7).

Numerous auto updates have downloaded throughout the day here.

However, I did a manual update at mid-day today. Nothing to download then.

Did another manual update at around 5pm UK time. Again nothing to auto download then either.

Just did a manual update at 8:05pm (UK time) and the SDS definitions (along with 3 other updates) have downloaded. This has now reset the Protection status correctly to "Current".

So problem is still occurring today.

[Thanks for the update above Gwen... must have typed my post at same time as you!]

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 29-Dec-2016 | 12:12PM · Edited: 29-Dec-2016 | 12:13PM · Permalink

My Windows 10 PC updated itself  at 7PM with SDS definitions   And then the quick scan was triggered. 

But the other ones with older Windows didn't.  Maybe it was bad timing or maybe Norton are working from the news Windows version backward? We've got an 8.1, 7 and XP around house with Norton on them so there might be a wait

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Re: NIS Downloading all updates but SDS Definitions

Posted: 29-Dec-2016 | 2:13PM · Edited: 29-Dec-2016 | 2:15PM · Permalink

Hello Gwen

Thanks for following up with the Team and coming into this thread to post. I received an automatic Live Update of a SDS definition file about 3 hours ago, that would be around 2 PM EST. I also had a Idle Quick Scan. That's a start. It's another Holiday weekend coming up.

Thanks

EDIT: In case you didn't notice my signature, I'm on Win 7 Pro 64 Bit IE 11.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
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Re: NIS Downloading all updates but SDS Definitions

Posted: 29-Dec-2016 | 2:56PM · Permalink

I had this same problem the last few days.

I booted my 3 systems this afternoon (2:30 PM CST) and I received the SDS Definitions with my first Auto update. Looking good for me.

All my systems are Windows 10

JIm

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 29-Dec-2016 | 3:42PM · Permalink

Me Too and kudoed the last two responses!

Kudos0

Re: NIS Downloading all updates but SDS Definitions

Posted: 29-Dec-2016 | 5:17PM · Edited: 29-Dec-2016 | 5:19PM · Permalink

PhoneMan:

I booted my 3 systems this afternoon (2:30 PM CST) and I received the SDS Definitions with my first Auto update.

Confirmed.  SDS Definitions v20161229.007 (set 181229g / sequence # 182673) was delivered to my 32-bit Vista SP2 machine via an Automatic LiveUpdate at 1:03 PM CST today, and an idletime Quick Scan launched a few minutes later.  That's the first SDS Definitions update delivered to my machine via an Automatic LiveUpdate since v20161221.003 was installed on 21-Dec-2016.

I'll monitor my Automatic LiveUpdates for a few days and post back if the problem reappears.
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32-bit Vista Home Premium SP2 * Firefox v50.1.0 * NIS v22.8.1.14 * MBAM Premium v2.2.1

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Re: NIS Downloading all updates but SDS Definitions

Posted: 30-Dec-2016 | 12:16PM · Edited: 30-Dec-2016 | 12:18PM · Permalink

Hello...

Wanted to add a few comments and updates.  Like a few others reported, yesterday (Thur) BOTH of my Win 7 systems updated via Auto Live Update.   Which is something that hasn't happened since Dec 21.   Both downloded SDS Defs  around 3pm ET yesterday, give or take a few minutes.  

I just checked both systems today (Friday) and an auto live update ran many times, most recently around 2pm but NO SDS Defs.  So although I was excited yesterday thinking the issue may be fixed.  So far today it seems as if the problem STILL exists, with SDS Defs and Auto Live Update.  I have not run a manual update wanted to wait a bit longer.  Also, to see what others have experienced today.

Thanks,

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