I just noticed that there hasn't been any logs of text messages from my child's phone since the 4th of this month. I've check to make sure I'm in the correct time zone and I am.
I assume you are referring to the default txt application on the phone which is supported. The program currently doesn’t monitor 3rd party chat app on the Android phone, like Kik. The team is working on the issue.
Can you please check to see if you are able to see the following message in the Child device on opening Norton Family app, “My parents can monitor the text messages”, if not, please click “House Rules” from the side menu bar to see if that helps.
If you use default txt on the phone, can you please send your Norton Family account email to me by private message. You can access private message by clicking Inbox at upper right hand corner.
Yes, it's the default texting app with the phone. Her phone says it is monitoring her text messages on her phone.
Sending you a PM
1.Do other features work well? For example, if you, try to visit a forbidden website as the monitored child , do you get blocked?
2. Also, I assume you are a NF premier user-- meaning other premier features are also working?
From what I can tell for her, yes, everything seems to be functioning. I am having an issues my sons tablets turning off the time monitoring when I was sending you the message about the texting. He is at a friends and I turned off time monitoring but it still keeps asking for the pin#
Thanks for the information. I'll work with our team on the text message issue.
If you are still having issue with your son's tablet for time monitoring, please provide us some details on the steps you and the son took, so we can try to reproduce it.
I was able to resolve the issue with the tablet with doing a Norton family update. Not so lucky on the cell phone though with the text messages
Great. Thanks for the update. We will check into the issue with text messages.
Please send me debug logs, so the team can do some further analysis of this issue.
Steps to take debug logs:
Is this through the child's phone, my phone or from the computer?
The child's phone please.
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