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Kudos0

Lost all USB on WIndows 7 PC

There is a free software called Repetier-Host - its relalted to 3D printers and connects by USB to the motherboard of the print.  I mentioned on a Faceboob page that I was having a problem getting  this programme to work.  A few wminutes later I  had a Private Message with a download link  and a message to  say it was the latest  upgrade - as its a free programme I saw no harm in this and downloaded the file. Despite the files title it  was not Repetier and  has it was being installed a Norton pop up advised a file  was not safe and had  been removed.  I have  uploaded teh file  named by Norton  - to Norton  to check it and deleted the application  which seems to be a scam.  However, about 3 days later  I  rebooted  the Windows 7 PC and found  no internet connection... no light on the USB  dongle then  trid the mouse to   click the  wifi icon to troubleshgoot... no mouse - no keyboard  no USB  ports working. I am not bright on computers but a friend  pointed me to a guy in  a local store and after 3.5 hours,  he gave  up and could find  nothing  to re-enable the USB  ports.Forgot to mention he  got into the  computer  by using  the old mouse and KB which  did not use USB and  those round  purple and green plastic  covers. Without a wifi connection - its virtually impossible ( for me) to get anything from Microsoft to  deal with USB  drivers... and Heur.AdvML.B  seems to responsible. 

Thats the background.... question is  what can I do  to get the damaged USB  drivers replaced by good ones -  and how do I get around  no USB access?

Replies

Kudos0

Re: Lost all USB on WIndows 7 PC

Another so called forum  where nobody is every about to give any answers...  Symantec/Norton can well afford to  pay staff to  give support and and answer questions.....

Kudos0

Re: Lost all USB on WIndows 7 PC

Hello KarenInOZ

This is a user to user Forum. We are users like you are a user. I recommend that you try Norton Customer Support.

www.norton.com/contactcs

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.10.1.10 I E 11
Kudos0

Re: Lost all USB on WIndows 7 PC

If you cannot connect to the internet from the damaged computer, you may want to check out one of the free malware removal sites we recommend. They can also help with Windows problems, which you seem to be having with the USB drivers. 

I would suggest you sign up at one of the free Malware Removal sites below. Do not try to do anything on your own as it could make things harder for the Malware Removal expert at that site to help you. Choose one and stay there until your system is clean.

http://www.bleepingcomputer.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/
http://qmalwareremoval.freeforums.net/

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Lost all USB on WIndows 7 PC

@KarenInOz

Hello. If you can get into your computer with the older PS type mouse and keyboard you can try restoring the system to a date just prior to installing the malicious program using system restore. That should return your internet services and you can then follow the instructions @peterweb suggested.

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Creators Update version 1703 build 15063.608 / NSBU 22.10.1.10 Traditional
Kudos0

Re: Lost all USB on WIndows 7 PC

It seems as though you are still infected.  As windows from my understanding will automatically find drivers for all of those things usually.  You can try the forums suggested, as they will have much more knoledge then myself.  Are you able to boot into safe mode?

You could run a antivirus antimalware removal tool by booting it from a DVD or Flash Drive, so you will be bypassing windows all together.  Kaspersky makes a rescue disc, and I know there are others, just go to any well know antivirus site and look for a bootable AV, you will have to do it from another computer.  Try to get 2 or 3, as sometimes I found they will not run for some reason, and then run them and see if you can clean it that way.  There may also be a specific tool to remove it, if you look for it.

Kudos0

Re: Lost all USB on WIndows 7 PC

Mike34520

It the user is going to go to one of the sites I suggested, it is best they do not try anything else on their own. Partially removed malware can be more difficult for the malware removal experts to detect and remove.

Things happen. Export/Backup your Identity Safe data.