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Kudos2 Stats

Norton Peek feature enabled in 22.10

We learn something new every day!!  I have never seen this feature before this evening. I was obviously pressing something to make this enable before shutting off my touchpad. Ctrl + Alt + P keys but still wondering how in the world I was doing that.  Handy little feature all the same.

https://support.norton.com/sp/en/us/home/current/solutions/v122270298_ns_retail_en_us

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester

Replies

Kudos0

Re: Norton Peek feature enabled in 22.10

Any idea what versions of Windows that works with. C-A-P does not do anything with my Windows 7 HP 32 bit and NSBU 22.10.0.83 that came down a few minutes ago.

Although I have NSBU I don't have the toolbar or ID Safe activated so does it depend on those I wonder.

The linked article does not touch on any of that ....

Hugh
Kudos0

Re: Norton Peek feature enabled in 22.10

huwyngr I found the settings in the dashboard under settings-administrative settings-search shortcut key. I turned that off and don't get the pop up anymore. I'm on Windows 10 Pro 64bit Creators Update 1703, IE 11, and do have the Norton Toolbar with IDS enabled.

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Norton Peek feature enabled in 22.10

I don't see any trace of this feature...

Kudos0

Re: Norton Peek feature enabled in 22.10

SoulAsylum:

We learn something new every day!!  I have never seen this feature before this evening. I was obviously pressing something to make this enable before shutting off my touchpad. Ctrl + Alt + P keys but still wondering how in the world I was doing that.  Handy little feature all the same.

https://support.norton.com/sp/en/us/home/current/solutions/v122270298_ns_retail_en_us

I don't see a setting for Norton Peek at Settings | Administrative Settings | Peek Shortcut Key but Ctrl+Alt+P adds the widget to the top of my desktop.  My e-mail program and/or browser don't have to be open (and I haven't added the Identity Safe extension to my Firefox browser) so I don't think the functionality has anything to do with the Norton Toolbar.

------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.83 * MB Premium v3.1.2

Kudos0

Re: Norton Peek feature enabled in 22.10

Actually turning off the global setting in the dashboard did nothing. This thing has reappeared after each system reboot at which time the touchpad re-enables itself as well. No desktop app or icon are installed. Just randomly pops up. Getting seriously peeved off about this now as it has become an annoyance.

Sneak Peek - uses the built-in webcam to take a photo of anyone using your Android device, using the front-facing camera once you list it lost or stolen.#  I have Norton security installed on my Samsung Note 4 and its sitting in front of me. CONFUSED as to how this feature is ONLY for mobile devices yet I am seeing it on my laptop which is NOT set to tablet mode.

https://support.norton.com/sp/en/us/home/current/solutions/v101390850_EndUserProfile_en_us

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos3 Stats

Re: Norton Peek feature enabled in 22.10

Kudos0

Re: Norton Peek feature enabled in 22.10

SoulAsylum

You may be confusing two different features Sneak Peak, and just plain Peak. As you say the Sneak Peak is a mobile feature to take picture to help find who has your lost device.  The new Peak feature in NS is a feature to check URLs in web pages to see if they are safe.

Things happen. Export/Backup your Identity Safe data.
Kudos1 Stats

Re: Norton Peek feature enabled in 22.10

Why is it that, I am confused? When, there is NO such feature on nor enabled on my smartphone. AND Norton's own site explicitly says it is for mobile. Yet, "Norton Security / Peek seems to be enabled on my laptop version of NSBU yet there are no settings for it either. IN plain English, its not on my cellular device and is under the same subscription as my regular computers and laptops. Yet pops up without any inputs from me while on my regular computers and laptops. And there isn't any settings. Confused I am not. lol I just want the damned thing disabled.

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos1 Stats

Re: Norton Peek feature enabled in 22.10

On your mobile devices you are using Norton Mobile Security. On Windows or Mac products, you are using Norton Security. Two different products with different feature sets. Your one subscription allows you to use both products.

Mobile has Sneak Peak that takes pictures using the mobile device's camera, as you are well aware.

Norton Security / Peek is just a new feature to validate the safety of a link in a web page on a Windows or Mac device before you click on it. This feature is not listed as being in any mobile product, so that is why you are not seeing it on your mobile device. 

And for semantics, I said you may be confusing the two features. 

Things happen. Export/Backup your Identity Safe data.
Kudos1 Stats

Re: Norton Peek feature enabled in 22.10

I went to the Peak support site and the only thing working is the Ctrl-Alt-P to toggle Peak on/off.

Right click on Norton Icon does not show Peak and no Peak settings shows in Settings.

Jim 

Kudos0

Re: Norton Peek feature enabled in 22.10

Peak is a nice feature but its a little overboard. Every link inside the Forums I use gives the popup, even Norton Forums. I have to turn it off to stop all the popups. At least it is easy to toggle on/off with Ctrl-Alt-P.

It works in Edge, IE, Firefox and Mail in Windows 10.

Jim 

Kudos0

Re: Norton Peek feature enabled in 22.10

By any chance, were any of the people who can access Norton Peek part of the Norton EAP program this past round?

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Norton Peek feature enabled in 22.10

No I have never been on EAP.

I just did a restart on my W10 laptop and Ctrl-Alt-P no longer works.

Jim 

Kudos0

Re: Norton Peek feature enabled in 22.10

Thanks Jim. Had you restarted since receiving 22.10? Or was this the first time since it was installed?

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Norton Peek feature enabled in 22.10

I received 22.10 yesterday and did a Shutdown last night. Booted this morning and had the Sneak feature, then restarted a short while ago an it was gone. I do not have Hibernate on so the Shutdown should have been clean.

Jim 

Kudos1 Stats

Re: Norton Peek feature enabled in 22.10

Goin to see Wonder Woman and will return tonight.

Jim

Kudos0

Re: Norton Peek feature enabled in 22.10

I was not on EAP, and never have been.  I got peak to work earlier, just before I posted, but it was only on FF. 

I just restarted my laptop, and the Ctrl-Alt-P does nothing anymore. Did Norton pull this with an update?

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton Peek feature enabled in 22.10

As previously stated there in no confusion between the two peter. There is no way to shut them down and I am aware they are different features on different devices. lol. You are way too funny, Phoneman hit the nail on the head for me. Just about anything and everything causes this popup and its annoying to *ell and back. I personally just want it tossed from my install.

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Norton Peek feature enabled in 22.10

Tony_Weiss:

By any chance, were any of the people who can access Norton Peek part of the Norton EAP program this past round?

Hi Tony:

No, I have a Vista SP2 OS so I can't participate in the EAP beta program.

I was able to activate Peek yesterday using Ctrl+Alt+P after I received the v22.10.0.83 update and restarted to apply the update.  However, I shut down my computer last night and can't get Peek to work again after booting up this morning.

That's similar to observations by PhoneMan and peterweb that Peek stopped working after their systems were rebooted today.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.83 * MB Premium v3.1.2

Kudos2 Stats

Re: Norton Peek feature enabled in 22.10

Thanks for the follow-up information. I'm getting more info from the team, since clearly this feature's presence was not expected. We knew about it, and knew it was delivered in 22.10, but it wasn't intended to be enabled for this release. Once I find out what happened, I'll update this thread. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Norton Peek feature enabled in 22.10

Same as @Imacri, rebooted earlier ctrl+alt+p no longer brings up the popup.

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Norton Peek feature enabled in 22.10

If anyone is still able to access the Norton Peek functionality, please do the following:

- follow the instructions in the Creating and Gathering SymHelp Logs section of the Collecting Logs post
- Add those logs in a reply to this thread (don't worry, no one will be able to access them but Norton Forum Admins

Thanks for your help.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Norton Peek feature enabled in 22.10

Here is my log from this morning. When I booted last night the Peak was working again. After a few reboots today it is still working, although at times it fails and then a restart enables it again. For the logs, I turned it on, then off and back on. I noticed it uses fldghost.exe to spawn the service.

Jim 

Kudos0

Re: Norton Peek feature enabled in 22.10

Tony_Weiss:

If anyone is still able to access the Norton Peek functionality, please do the following...

Hi Tony:

After reading PhoneMan's post <here> I confirmed that Norton Peek is working again after today's boot up.

I collected "Limited data for Support" and performed a few Ctrl+Alt+P's while the tool was running.  I zipped and attached the .xaml and .sdbz files the SymHelp tool saved to my desktop but I'm not sure if this is what you were looking for so let me know if I've attached the wrong log.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.83 * MB Premium v3.1.2

Kudos0

Re: Norton Peek feature enabled in 22.10

Tony, I also can confirm the Ctrl+Alt+P scenario brings up the Norton peek again. Collecting logs for the team as well.

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Norton Peek feature enabled in 22.10

I too now see this Peek function again after another system restart. Logs attached.

Not sure if this was by design, but the Peek function works on links in my emails. It still does not work in Chrome. The Ctrl_Alt_P will start the feature if I am in Chrome, but nothing shows when I hover over a link. It works in Edge, IE, and FF.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton Peek feature enabled in 22.10

@Tony_Weiss  Attached are my logs. Hope this helps.

Soul

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Norton Peek feature enabled in 22.10

Thanks everyone for providing logs and details. We have forwarded logs to our team for further investigation. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Peek feature enabled in 22.10

I updated one of my desktop systems yesterday (On vacation the past 2 weeks) and Peek is a mess. Some times it won't start and then it will start. However it does not do anything when running.

Jim 

Kudos1 Stats

Re: Norton Peek feature enabled in 22.10

So since I updated to the latest version 22.10.0.83 I noticed a thing appearing randomy at the top of my screen called norton peek. I was just closing it and it would reappear but I seen on the forums of people saying ctrl+alt+p turns it off so I been doing that but problem is it turns back on every time I boot the computer. Is there anyway to disable this annoying junk? NIS is feeling more like malware itself every day with crap like this. I don't  want it let me turn it off permanently Norton.

 

Kudos0

Re: Norton Peek feature enabled in 22.10

Both kinds of peek are TOTALLY ANNOYING AND DISTRACTING! We should definitely be able to turn this kind of thing off. I've been using Norton for years and also install on all my client computers. We're all complaining about it and if Norton doesn't get rid of it or at least enable turning it off (and it should be off by default!), I will start moving myself and my clients to another product!

Kudos1 Stats

Re: Norton Peek feature enabled in 22.10

The peak issue is listed in the Hot Issues post.  https://community.norton.com/en/forums/hot-issues-and-fixes-norton-2210083

Things happen. Export/Backup your Identity Safe data.
Kudos4 Stats

Re: Norton Peek feature enabled in 22.10

Hi everyone, Norton Security 22.10.0.85 has just been released, and it includes a fix for this issue where it removes the Norton Peek functionality entirely. I recommend that you run LiveUpdate to receive the update. Confirm that you have the above version, then see if this issue still occurs. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos1 Stats

Re: Norton Peek feature enabled in 22.10

Ctrl-Alt-P no longer does anything.

Just got the 22.10.0.85

Things happen. Export/Backup your Identity Safe data.
Kudos1 Stats

Re: Norton Peek feature enabled in 22.10

Confirmed on my end as well peter. Windows 10 x 64 Creators Update, NSBU 22.10.0.85 verified and installed.

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Norton Peek feature enabled in 22.10

Hi Tony:

I've re-booted a few times since I was upgraded to v22.10.0.85 and no longer see the Norton Peek widget when I use the Ctrl+Alt+P keys.  Thanks for the status update.
-----------
32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.85 * MB Premium v3.1.2

Kudos0

Re: Norton Peek feature enabled in 22.10

I got mine earlier this today -- 85MB download went quickly with just one Restart.

Hugh
Kudos0

Re: Norton Peek feature enabled in 22.10

Updated 3 systems to 22.10.0.85 and the wicked witch is dead. 

Finally got my 3rd system to update from 22.9 to 22.10.0.85.

Jim 

Kudos0

Re: Norton Peek feature enabled in 22.10

Me too, i don't see any peek feature in norton. Ctrl + Alt + P  and Right-click the Norton icon is never show norton peek. Is it hidden feature?  I don't see peek feature in Administrative settings also? Seriously?

Kudos0

Re: Norton Peek feature enabled in 22.10

Peak is a new feature that was partially released in error in 22.10.0.83. The Icon part and admin part were not included, only the Alt-Ctl-P worked. 22.10.0.85 was just released to remove the Peak feature until it is ready for prime time.

Jim 

Kudos0

Re: Norton Peek feature enabled in 22.10

Indeed, the issue is resolved. Thanks team Norton.

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Norton Peek feature enabled in 22.10

Well that didn't last all that long. ITS BACK!!! Popping up even worse than before. Totally annoying to no end. New thread is here:

https://community.norton.com/en/forums/norton-peek-feature-enabled-2210

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Norton Peek feature enabled in 22.10

I do not see this happening in 22.10.1.10 on Win 10 CU.

Did you do a reinstall and see this before running LiveUpdate? What browser are you seeing this in?

BTW. your link just links back to this thread.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton Peek feature enabled in 22.10

Peter, if you are referring to me yes. I DO see the peek again. As for the link this old man didn't have his coffee when I posted the link lol. Many apologies.

Windows 10 x64 CU version 1703 build 15063.540 / Internet Explorer ver. 11.540.15063.0

No!! Why would I perform a reinstall when I just ran live update yesterday evening and am now on NSBU ver. 22.10.1.10 ? This reappeared at boot-up first thing this morning. No system or IE settings have changed. Please see screenshot

The IDS vault logins list scroll issue remains resolved with the latest update.

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Norton Peek feature enabled in 22.10

In Norton settings there also is NOT a slide bar for disabling the peek setting as suggested in this article.

https://support.norton.com/sp/en/us/norton-security-with-backup/22.10.1.10/solutions/v122270298_ns_retail_en_us?

Cheers

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Fall Creators Update version 1709 / build 16299.64 / NSBU 22.11.2.7 Traditional / Norton BETA tester
Kudos0

Re: Norton Peek feature enabled in 22.10

Hi SoulAsylum:

I was updated to v22.10.1.10 yesterday and can confirm that:

  • I can toggle the Norton Peek widget On/Off on my desktop with the Ctrl+Alt+P keys
  • There is no switch at Settings | Administrative Settings to permanently disable Norton Peek

That's the same behaviour I reported <here> with v22.10.0.83.  It didn't appear spontaneously after either update - I had to Ctrl+Alt+P to see the widget.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.1.10 * MB v3.2.2

Kudos1 Stats

Re: Norton Peek feature enabled in 22.10

Let's get @Tony_Weiss on this.

I still do not see it in any of my browsers. Location based maybe??? I'm in Canada

EDIT

One last thought. You both seem to have gotten the update last night. I got mine this morning. Have you run LiveUPdate again to see if maybe they fixed that?

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton Peek feature enabled in 22.10

peterweb:

I still do not see it in any of my browsers. Location based maybe??? I'm in Canada

Hi peterweb:

I'm also located in Canada and can activate Norton Peek on my desktop with the Ctrl+Alt+P keys, so I don't think geographic location is an issue.

Can you enable the widget on your desktop (i.e., with your browsers and e-mail client closed) after you re-boot?  The last time this happened with v22.10.0.83 a few of us noticed that the ability to display the widget seemed to come and go each time we re-booted our system - see PhoneMan's 07-Jul-2017 post <here>.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.1.10 * MB v3.2.2

Kudos0

Re: Norton Peek feature enabled in 22.10

Just restarted, and still no Ctrl + Alt + P action. Either on the desktop with no apps running, or from any browser.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton Peek feature enabled in 22.10

Peek is truly a Po***.

Appeared without notice or warning after NSD 22.10.1.10 LU & reboot.

Don't want it, don't need it and find it enormously irritating - especially after reading through this thread and trying the various "solutions" offered - all of which failed (or, as others have noted are simply false (e.g.: slider option in setting - does not exist!).

Please remedy ASAP!

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