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Kudos0

Toolbar Vault login list flickers when scrolling in IE

In the latest 22.10 update, I have found that the drop down list for Norton Identity Safe in the IE toolbar has a "flickering" problem when scrolling through the list of logins I have saved.  Whenever I scroll down my list it "flickers" and stops when I stop scrolling.  It seems to be related to the lack of smooth animation throughout the Norton Security 22.10 UI as the main dashboard UI icons when hovered on don't have the smooth hover or not hovered transition and instead has a simple hover or not hovered state.

Windows 10 Pro v.1703 64-Bit / IE 11 / Firefox 54 / NSBU 22.9.4.8 / NU 16.0.2.53 / Veritas System Recovery 16
Labels: Logins

Replies

Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Is anyone else seeing this problem? And if so, can you capture some video of it? That would really help. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

So interesting that someone else has seen this so it is not just me.  The Norton rep who called back today insisted that they have NEVER had this issue before and imperiously told me that I should permit him to do another remote access, blah blah blah.  I reminded him that at the beginning of my conversation with him that that was not an option nor was remove and reinstall but he said he would escalate it to a senior tech level and then told me I would have to follow up with chat contact when I had time.

I would like to say again that there was no ID on the phone that indicated this was indeed a Norton service call; just an 800 number on the caller ID, though he did mention my case number; but regardless I told him that the issue was not with my computer and I had no scrolling issues prior to the most recent Live Update patch; after the removal and reinstall the list was ok but once I did Live Update and there was a patch it is back to flickering as described in the above post.

I do not know how to capture video of this issue but welcome the assistance to show it to you.

Thanks.

Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Hello

The official customer support link is

www.norton.com/contactcs  or www.norton.com/chat

They will both bring you to the same place.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.10.0.85 I E 11
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

@Tony_Weiss

Are you going to enable log uploads for this thread? I think I see what the others are posting, but any video posted will have all our logins shown.

I too need a little help with suggestions for recording the video.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Sorry if my ranting made you believe that I need customer support.  I am just opinionated that way sometimes.  Regardless I am replying because I have the same issue with the GUI as others have mentioned. And customer support's response to this point has not been helpful so I am seeking information here.

Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

I can get video of it no problem but I don't want my logins to be broadcast over the internet.

Windows 10 Pro v.1703 64-Bit / IE 11 / Firefox 54 / NSBU 22.9.4.8 / NU 16.0.2.53 / Veritas System Recovery 16
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

I think I found a way to upload without giving away my logins, I have created Tags for my logins, well since that list is long enough to scroll I can do it fast enough so my logins wont show up next to the tags, I can just record that since it also does the flickering.

Windows 10 Pro v.1703 64-Bit / IE 11 / Firefox 54 / NSBU 22.9.4.8 / NU 16.0.2.53 / Veritas System Recovery 16
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

I don’t use Identity Safe but I do notice the trembling behavior when I scroll through any drop down menu in LiveUpdate, Identity, Intrustion Prevention pages and so on.
The screenshot below of course does not show the cursor trembling but the drop down menu example I am referring to:.Thanks.

Windows 7 HP SP1 32-bit | Chrome 59.0.3071.115 | NS 22.10.0.85
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Having the same issue as well. Trying to find a way to capture video. Maybe with the X-box game dvr feature on W10.

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Creators Update NSBU 22.10.0.85
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

SoulAsylum

Let me know if you get the X-Box feature to work. I tried it and it did not display the ID Safe pop outs. Just looked like a blank IE screen with my cursor moving around.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Will do Peter. I'm battling a mild case of shingles and get on as frequent as I can these days. :-)

Soul

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Creators Update NSBU 22.10.0.85
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

@Tony_Weiss

Here is a video of what I believe the OP is seeing. Thanks for the Log files option.

Things happen. Export/Backup your Identity Safe data.
Kudos1 Stats

Re: Toolbar Vault login list flickers when scrolling in IE

Pcloverxp:

I can get video of it no problem but I don't want my logins to be broadcast over the internet.

I understand your concern. That is why I asked Tony to activate the Log Files option for this thread. If you look below the Reply box, you will see the option there. Using that to upload the files only allows you and the forum admins/employees to have any access to the files.  If you are going to use this function, just remember to Zip any file you want to send. 

To show you how it works, if you look at my last post to Tony, I did upload a video, but you should not see any sign of it when you are looking at the post. Where as I can see that a log file has been added.

I understand if you do not want anyone to be able to see your logins, but remember it may show the web site, but not any passwords. 

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

SoulAsylum:

Will do Peter. I'm battling a mild case of shingles and get on as frequent as I can these days. :-)

Soul

OUCH!!!  I take it you are not fixing your roof.    Very painful I hear. Take it easy and get well.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Thanks! Does this flickering only happen with a specific browser and version? Can you try it with different ones?

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Sorry, it would also help to confirm the version of the toolbar you're running. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

I should know better by now.   

I only see this using IE. Chrome is good, FF extension is smooth scrolling, and I do not have Edge extension. The logins also scroll smoothly when using ID Safe from the NSBU interface.

Windows 10 Pro 64 bit, 1607-14393.1358 

IE 11 ver. 11.1358.14393 32 bit

Norton Toolbar version 2015.11.0.17

NSBU  22.10.0.83

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Quite alright, thanks for the quick followup and testing. That video is a huge help. Our team will review this shortly. I've added it to the Hot Issues and Fixes list as well.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Hello Tony

I saw something about flickering being corrected in today's Windows Updates. I don't know if it's the same flickering or not. Is it possible that today's Windows Update has fixed this flickering?

@Tony_Weiss

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.10.0.85 I E 11
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Hi floplot. I can confirm that Microsoft patch Tuesday has NOT corrected the flickering issue. Just got the updates installed on my laptop this morning. The issue still persists. IE11, I unfortunately do not have Chrome or Firefox installed.

Soul

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Creators Update NSBU 22.10.0.85
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Hi floplot

Are you thinking of the IE crashes noted elsewhere? 

I too still see this flickering after the Tuesday patches.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Also seeing this flashing behavior after update to NIS 22.10.  ID Safe logins still work, so "only" a visual annoyance for me.  Other than that, the update appears to be OK.

Running Win 8.1 64-bit w/IE11.

Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Hello peterweb & others

No, I'm not thinking of the IE crashes. That has been fixed with Tuesday's Windows Updates. The flickering fix that I think I saw might have been just for Win 7 maybe. You guys have Win  8.1 and 10 so that might make a difference.

Please see this KB for Win 7 July 11 2017. It mentions a fix for some kind of flickering.

https://support.microsoft.com/en-za/help/4025252/cumulative-security-update-for-internet-explorer-july-11-2017

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.10.0.85 I E 11
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

I also did the most recent windows update (running 7 Home Premium) and it has not fixed the flickering issue.

Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Leapfrog1964:

I also did the most recent windows update (running 7 Home Premium) and it has not fixed the flickering issue.

 

Windows 7 HP SP1 32-bit | Chrome 59.0.3071.115 | NS 22.10.0.85
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Yep, the flickering issue is ongoing, but our team is working on it. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Everyone. Installed NSBU 22.10.0.85 validated the IDS list flickering issue still exists. Windows 10 x64 Creators Update.

"From DOS to Windows10 what a journey it has been" Windows 10 Professional x 64 Creators Update NSBU 22.10.0.85
Kudos0

Re: Toolbar Vault login list flickers when scrolling in IE

Thanks. The flickering when scrolling on the vault login list is NOT fixed in 22.10.0.85. Our team is researching the cause of the issue, and hope to have it fixed soon. It will continue to exist on our Hot Issues & Fixes page as a Hot Issue. Thanks again.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation