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Kudos0

Toolbar support for new Firefox features: Multiprocess & WebExtensions

On November 23, 2016, Mozilla posted an announcement that included this:

"By the end of 2017, and with the release of Firefox 57, we’ll move to WebExtensions exclusively, and will stop loading any other extension types on desktop."

On June 13, 2017, Mozilla released Firefox 54 which supports a new multiprocessing feature called Multiple Content Processes (also called Electrolysis or e10s). The Norton Security Toolbar add-on for Firefox DOES NOT CURRENTLY SUPPORT Firefox's Multiple Content Processes feature.

I am sure that Symantec developers are well aware of these changes in Firefox.

Since the release of Firefox 54 (with Multiple Content Processes), several customers have complained that the Norton Security Toolbar was automatically disabled (by Firefox 54). See this thread for more details.

I think that there may be a direct link between the Toolbar's lack of support for Firefox's new Multiple Content Processes and the Toolbar being disabled by Firefox 54. However, I was asked to start a new thread on this issue.

Specifically, the purpose of this thread is to ask Symantec for some feedback on their plans to support the following two Firefox features in the Norton Security Toolbar add-on:

  • Firefox's Multiple Content Processes
  • WebExtensions


The first question that comes to mind is: Does the new release of Norton Security (version 22.10.0.83) and its Toolbar (version 2017.11.0.1) support the above two Firefox features?

Since those new Norton versions are currently being released, I would hope that Symantec (or someone who already has those new versions) can at tell us if the new Norton versions support the Firefox features mentioned above.

Replies

Kudos3 Stats

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Are you a Firefox user?
Probably the best way to test if your add-ons work with e10s is to use the Add-on Compatibility Reporter which will tell you if your add-ons are multi-process compatible and let you tell the developer how well they work.  See this blog post for more.

http://www.arewee10syet.com/ 

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Thanks bjm.

I have seen that site, and have installed the Add-on Compatibility Reporter.

The Add-on Compatibility Reporter shows this status for Norton Security Toolbar:

"Not compatible with multiprocess".

I am hoping that Symantec can give us some indication that they are indeed already working to address this incompatibility, and (hope beyond hope) even an approximate timeframe as to when a Toolbar will be released that supports both Firefox multiprocess and WebExtensions.

As long as one has add-ons that are not compatible with Firefox's multiprocess, then the choices are:

  1. Uninstall all add-ons that are not compatible with multiprocess so that Firefox will then enable the multiprocess feature.
  2. Keep the add-ons that are not compatible, and run without Firefox's multiprocess feature.

Unfortunately, we cannot uninstall the Norton Security Toolbar ... unless we want to uninstall Norton Security. So (until the Toolbar supports Firefox's multiprocess feature), we really only have one choice:  run Firefox with the multiprocess feature disabled.

Kudos1 Stats

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

I've been running without Firefox's multiprocess.  
I've got three not compatible extensions.
No worries.  Just me.

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Anyone currently running Firefox 54 can easily determine if the Multiprocess Feature has been enabled or disabled ....

Type this into the Firefox address bar and hit enter:

about:support

A Troubleshooting Information page will open. Scroll down to the entry named: Multiprocess Windows (in the Application Basics section). The status will be shown on the right of the Multiprocess Windows entry.

My status shows as:  0/1 (Disabled by addons)

I am running Norton Security version 22.9.4.8 and Toolbar version 2017.9.0.2

If anyone has the Firefox Multiprocess feature enabled, please post the version of Norton Security and version of Norton Security Toolbar that you are using.

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

I have the Compatibility Reporter enabled and if you disable the non-compatible add-ons then the FF Multiprocess feature will enable.

I don't use FF much but at least Norton ID Safe is compatible.

Jim 

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Hello

I will try to bring this to Norton's attention and see if I get any responses from them.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

geek47:

...Since the release of Firefox 54 (with Multiple Content Processes), several customers have complained that the Norton Security Toolbar was automatically disabled (by Firefox 54). See this thread for more details.

I think that there may be a direct link between the Toolbar's lack of support for Firefox's new Multiple Content Processes and the Toolbar being disabled by Firefox 54. However, I was asked to start a new thread on this issue. above.

Hi geek47:

I don't believe that your disabled Norton Security Toolbar has anything to do with lack of support for Firefox's Electrolysis (e10S) multiprocess architecture.

I installed Mozilla's Add-on Compatibility Reporter suggested by bjm_ and even though it shows that the latest Norton Security Toolbar v2017.11.0.1 is not compatible with multiprocess the toolbar still works fine in my Firefox ESR browser.

Help | Troubleshooting Information | Application Basics | Multiprocess Windows shows that e10S is "0/1 (Disabled by add-ons)" but my image shows that other extensions like my Mozilla Archive Format (MAF) v4.1.3 toolbar will also disable multiprocess in my browser.  The designer of this MAF extension has already warned users <here> that he will be discontinuing support for this toolbar when FFv57 is released on 14-Nov-2017 because he doesn't want to spend the next 4 months doing a complete redesign to make MAF compatible with multiprocess.

geek47:

I am running Norton Security version 22.9.4.8 and Toolbar version 2017.9.0.2

As noted in the thread Firefox 54.0.1. has disabled Norton Toolbar add-on 2017.9.2.2 updated on 10-Jul-2017, the likely reason your Norton Security toolbar is automatically disabled is because you have not updated to the latest Norton v22.10.0.83 and Norton Security Toolbar v2017.11.0.1.
----------
32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.83 * NSTB v2017.11.0.1

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

In Firefox 55 beta it still allows non-compatible extensions to run but clearly identify what extensions are "Legacy" and the Norton Security Toolbar is considered a legacy  extension.  So if the Norton Security Toolbar is not updated it will soon be disabled.  Norton Identity Safe is considered a compatible extension.

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Thanks Imacri.

I am running the Add-on Compatibility Reporter, and it shows that, with the exception of Norton Security Toolbar, ALL of my other add-ons are compatible with multiprocess.

With the Norton Security Toolbar enabled, the Help | Troubleshooting Information | Application Basics | Multiprocess Windows shows that Firefox's Multiprocess feature is "0/1 (Disabled by add-ons)".

With the Norton Security Toolbar manually disabled, the Help | Troubleshooting Information | Application Basics | Multiprocess Windows shows that Firefox's Multiprocess feature is "1/1 (Enabled by add-ons)".

I think this clearly shows that (on a computer with all other Firefox add-ons being compatible with Multiprocess) enabling the Norton Security Toolbar directly causes the Firefox Multiprocess feature to be disabled. 

So right now, customers (with all add-ons compatible with multiprocess except the Norton Toolbar), must choose between having the Norton Toolbar enabled or having the Firefox Multiprocess feature enabled.

In addition to not supporting multiprocess, the Norton Toolbar does not appear to support WebExtensions. Mozilla has clearly stated that by Firefox version 57, they will no longer load any add-on that does not support WebExtensions.

It appears that you are running the latest version of Norton Security (22.10.0.83) and the latest version of the Toolbar (2017.11.0.1), and these are also not compatible with the Firefox Multiprocess feature.

Thus, I am hoping that someone from Symantec will post here and let us know if (and approximately when) Norton Security and the Norton Toolbar will support Firefox Multiprocess and WebExtensions.

I am not yet running the newest versions of Norton Security and Toolbar because these are being released in phases, and I have not yet been offered these newer versions in Live Update.

Regarding my version of the Toolbar being disabled: I was running Toolbar v2017.9.2.2 and it was disabled by Firefox 54. Hard to say with certainty exactly why my Toolbar was disabled. Others posting in the  Firefox 54.0.1. has disabled Norton Toolbar add-on 2017.9.2.2 updated on 10-Jul-2017 thread also had their copy of the Toolbar disabled.

I followed the suggestion (in that thread) and renamed my coFFAddon folder, rebooted and ran Live Update. A back-level version of the Toolbar (v2017.9.0.2) was installed and is currently running (i.e., it is enabled). I have read where others who renamed/deleted the coFFAddon folder had version 2017.9.2.2 reinstalled (and enabled). Apparently, not having the most current versions of Norton Security and Toolbar does not result in Firefox 54 disabling the Toolbar (sorry for the double negative, hope my meaning is clear).

Unfortunately, on a computer with all other add-ons already compatible with multiprocess, having any version of the Toolbar enabled causes Firefox Multiprocess to be disabled. 

The issue I am trying to raise here is not the Toolbar being disabled (the other thread discusses that issue). I am trying to raise the issue of the Norton Toolbar not currently supporting Firefox's Multiprocess and WebExtensions.

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

geek47:

...I think this clearly shows that (on a computer with all other Firefox add-ons being compatible with Multiprocess) enabling the Norton Security Toolbar directly causes the Firefox Multiprocess feature to be disabled. 

So right now, customers (with all add-ons compatible with multiprocess except the Norton Toolbar), must choose between having the Norton Toolbar enabled or having the Firefox Multiprocess feature enabled.

Hi geek47:

I'm not disputing that the latest Norton Security Toolbar v2017.11.0.1 currently disables multiprocess in Firefox, but so do other extensions I have installed in my browser.  Enabling multiprocessing in Firefox might actually prove to be detrimental for my system performance since my old laptop has a limited amount of free RAM - see the Task Manager screenshot in Martin Brinkmann's ghacks.net article Multi-Process Firefox: Everything You Need to Know which shows how much memory these multiple firefox.exe processes begin to consume each time a new tab is opened in Firefox when multiprocess is enabled.

The issue I am trying to raise here is not the Toolbar being disabled (the other thread discusses that issue). I am trying to raise the issue of the Norton Toolbar not currently supporting Firefox's Multiprocess and WebExtensions.

Fair enough, but your original post states "I think that there may be a direct link between the Toolbar's lack of support for Firefox's new Multiple Content Processes and the Toolbar being disabled by Firefox 54" - hence the confusion.

I am, however, looking forward to an update from Symantec about whether the Norton Security Toolbar for Firefox will be fully compatible with WebExtensions and multiprocess before the release of FF v57 on 14-Nov-2017.  According to Symantec employee SriHarshaA's January 2017 post in the thread Firefox 50.1.0 will Norton Toolbar ever support Firefox Electrolysis "We are working on building a extension that is compatible with multi-process. This is definitely a high-priority item for us and we are actively working on resolving it".
--------
32-bit Vista Home Premium SP2 * Firefox ESR v52.2.1 * NS Premium v22.10.0.83 * NSTB v2017.11.0.1

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Hello

I have brought this issue to Symantec's attention. Perhaps they will respond this week after consulting with the necessary Teams. No guarantees of a response as to when anything will be ready if they are going to do anything.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Imacri:

Thanks for the links.

"Enabling multiprocessing in Firefox might actually prove to be detrimental for my system performance since my old laptop has a limited amount of free RAM"

I agree that running multiple Firefox processed on a memory-constrained computer could hurt performance ... but then again opening multiple windows (any applications) on that same memory constrained computer could also hurt performance.

If a computer has no incompatible add-ons, and Firefox enables its Multiprocess feature, then (via setting changes) the user has the ability to set the max number of processes or manually disable the Multiprocess feature. So you could opt out of the Multiprocess feature on your old laptop if it causes a performance problem.

I read Brinkmann's article. He estimates a 20% increase in RAM usage with Firefox's Multiprocess feature enabled. I did a quick/informal test on my PC (with 12 GB of physical RAM) and with Multiprocess enabled I only had an 8% increase. YMMV.

floplot:

Thanks for bringing this to Symantec's attention. Imacri provided a link to a thread where on January 18, 2017, Symantec employee SriHarshaA stated:

" We are working on building a extension that is compatible with multi-process. This is definitely a high-priority item for us and we are actively working on resolving it. "

That was six months ago. Perhaps SriHarshaA (or some other Symantec employee) can provide some current status (on the Toolbar's support for Firefox's Multiprocess feature and WebExtensions).

Kudos3 Stats

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Hi @geek47,

SriHarshaA 

We are working on building a extension that is compatible with multi-process. This is definitely a high-priority item for us and we are actively working on resolving it. 

Thank you,

Harsha

As stated earlier here by our team "SriHarsha", we are working on addressing Norton Security Toolbar extension compatibility with Firefox multi-process feature. Will share once we have more details. Thanks

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Sunil_GA,

Thank you for your reply about Norton Security Toolbar compatibility with the Firefox multi-process feature.

Could you also provide some status on Symantec's progress in re-writing the Norton Security Toolbar to support WebExtensions?

Mozilla has clearly stated that as of Firefox 57, any add-on that does not support WebExtensions will not be loaded by Firefox.

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

I manually ran Live Update, and a new patch was downloaded.

After the Live Updated completed, I rebooted my PC.

My current Norton versions are now:

  • Norton Security: 22.10.0.85
  • Norton Security Toolbar: 2017.11.0.1

I am running Firefox 54.0.1 (32-bit). My Norton Security Toolbar add-on in Firefox remains enabled and the Add-on Compatibility Reporter says that Norton Security Toolbar (v2017.11.0.1) is not compatible with Firefox's Multiprocess feature.

The Firefox Troubleshooting Information shows that the Firefox Multiprocess feature is "Disabled by add-ons".

All of my add-ons except the Norton Toolbar are compatible with Firefox's Multiprocess feature. So, with the latest releases from Symantec, I still must choose between the Norton Toolbar or Firefox Multiprocess.

We anxiously await some status from Symantec about an approximate timeframe in which the Toolbar will be made compatible with Firefox's Multiprocess feature. All we know (thank you Sunil_GA) is that Symantec has been working on this issue for about six months ... and they continue to work on it.

Kudos6 Stats

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

We hardly ever give out timeframes for releases, approximate or otherwise. While posting one might seem easy to do, there are many factors that can cause delays. We have a commitment to high quality products, and with the commitment comes the possibility of delays. Good testing takes time. This situation is no different, and for those reasons we won’t be posting a timeframe.

We have a goal to meet the requirement of supporting the multiple content process feature by the Firefox 57 release, and we are continuing to develop and test, to ensure this new compatibility requirement does not result in conflicts. We definitely want to meet that goal, and we will continue to work hard toward it.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

THANK YOU Tony.

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Given that NIS hasn't had full functionality in FF for over two years it would be nice to have some assurance that with the arrival of FF57 you're actually working to restore the full functionality we're use to. I'm now only a month away from my 3rd renewal without the use of all of the features of the Norton Identity Safe.

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

What's the latest about this?

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

The latest is that we are continuing to work, and the situation remains the same - to have this functionality available for the Firefox 57 release date. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

I mean there is no chance to get a Firefox 57 compatible add-on now for Firefox 55 ?

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Correct. Since Firefox 57 is not released, we cannot release an add-on for it now and guarantee it will be compatible with Firefox 57.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Ok thanks, and keep up the great work guys :)

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Tony, you still haven't confirmed whether you intend to provide the Full functionality that users were used to and has been missing for the last couple of years.

Paul

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Paul, I can't confirm what functionality will be in the Norton Toolbar release for a browser version that isn't available for another 2 months. We're working to include as much functionality as possible.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Tony,

> I can't confirm what functionality will be in the Norton Toolbar release for a browser version that isn't available for another 2 months.

Pre-release versions of Firefox 57 have been available on Firefox Nightly since August 2, 2017.

Do you know if the Toolbar Developers have been testing their code using pre-release versions of Firefox 57? Yes, I know that's like trying to hit a moving target ... but at least they would know if their code is in the right ballpark.

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

geek47:

Pre-release versions of Firefox 57 have been available on Firefox Nightly since August 2, 2017.

I'm sure you've worked with software long enough to know how many changes can be made in software in a day, let alone 4 months. While Firefox 57 pre-release versions have been available, the code can change from release-to-release. Of course, we want to be compatible as close to the release of Firefox 57 as possible. We want there to be no compatibility issues as all. And we're working toward that goal. But that "zero-day compatibility" is contingent on several factors that are out of our control.

Do you know if the Toolbar Developers have been testing their code using pre-release versions of Firefox 57? Yes, I know that's like trying to hit a moving target ... but at least they would know if their code is in the right ballpark.

 Yes they are testing with pre-release Firefox 57. And they'll continue to test until Firefox 57 is released. It's like trying to hit a moving target while you also are moving. But we're continuing to test and build; that's the most we can do until it's closer to release. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

[...]

We want there to be no compatibility issues as all. And we're working toward that goal. But that "zero-day compatibility" is contingent on several factors that are out of our control.

[...]

But we're continuing to test and build; that's the most we can do until it's closer to release.

Tony,

Understood .... and THANKS!

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Thank you Tony I'll just have to trust that eventually full functionality will be restored after I've subscribed yet again, although I'm rapidly losing faith in Norton's ability or desire to deliver.

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

I've disabled Norton Security Toolbar and Firefox is running much quicker and much more smoothly.  I hope Symantec can make their extension fully compatible with the FF 57 release.

If you want Norton's phishing / malicious site protection you can still have that by configuring either your router or your machine to use Norton ConnectSafe.

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Have you tried > https://addons.mozilla.org/en-US/firefox/user/Symantec/?src=api

Norton Safe Web add-on Firefox (here) & Chrome (here)

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Nup.  Didn't even know about that one  =  Safe Web.  Nice of them to tell us.

Thanks bjm.

Edit:  Not so impressed by the Privacy Policy though.

Norton Browser Extensions Privacy Notice
Effective: December 19, 2016
Purpose and Scope
This Privacy Notice explains what data Symantec Corporation and its group of companies (“Symantec,” “we,” “us”) collects or processes and what we do with this data when you use a product from the Norton browser extension family, which may include the Norton Safe Search; Norton Identity Safe; Norton Security Toolbar; and Norton Home Page (collectively, “Norton Extensions”). Unless otherwise specified, this Privacy Notice does not apply to any other products/services or to data collected in any other way (online or offline) or for any other purpose. The Symantec Privacy Statement available at https://www.symantec.com/privacy is incorporated by reference in this Privacy Notice.
For purposes of this Privacy Notice, “Personal Information” means any information relating to an identified or identifiable individual.
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Through your use of Norton Extensions, we may collect data that may include, without limitation:
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on your computer or device by Norton Safe Search websites that you visit. For more information on cookies, please visit our Symantec Privacy Statement at https://www.symantec.com/privacy.
Additionally, we may collect and process Personal Information you supply through your use of Norton Identity Safe, which may include usernames, passwords, website names and addresses, physical addresses, payment account numbers and expiration information, and free-form text.
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aggregated install base.
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Page 2 of 2

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

and you think Privacy Policy is any different than for Toolbar or for any Norton. 

https://www.symantec.com/privacy/product-privacy-statements

Other information beyond basic DNS information may be collected from the search engine. To provide Norton ConnectSafe, we partner with Ask.com. Like other search engines, Ask.com uses cookies set to your computer or browser to remember your preference settings. For more information on the data Ask.com collects, see the Ask.com privacy policy.

https://dns.norton.com/privacy.html

For more information on the data Ask.com collects, see the Ask.com privacy policy.

http://about.ask.com/privacy-policy/

Kudos1 Stats

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Kudos1 Stats

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

https://dns.norton.com/privacy.html

For more information on the data Ask.com collects, see the Ask.com privacy policy.

Back to my ISPs DNS servers.  They're quicker for me here in Oz anyway.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

This is a little old but tells about:config and and shows if 1 processor or more is being used and also can bump it from here after disable Norton Toolbar.   https://arstechnica.com/information-technology/2017/06/firefox-multiple-...

As a Firefox Support Contributor I have seen release date for final Firefox Quantum ver 57 is on Nov 14th,  Norton needs to work a little faster me be thinking.

https://www.mozilla.org/en-US/firefox/quantum/

https://www.theregister.co.uk/2017/09/26/mozillas_new_firefox_quantum/

http://mashable.com/2017/09/27/firefox-quantum-beta-launch/?utm_cid=hp-r... Has a short Video

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Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

From bjm_'s link above, the Norton FF extensions are compatible with FF 55+ versions.


Things happen. Export/Backup your Identity Safe data.
Kudos1 Stats

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Thanks but all this did was Hijack my Homepage and New Tabs as well it only functions on Ask.com which is a horrendous search engine and it no longer works for Google Search (prob any other search engine also).

These went on and were removed within 5mins as crapware. It also got a 1 star review which joined the others.

I recommend that nobody installs this BS and demands a proper fix as to how it used to work, non-intrusive.

Is there a proper page here on Symantec about these ?  As I really would love to put my comments there also.

Oh and to update my previous post use about:support in the address bar to see if using multi-core process on Firefox..

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Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

You can disable Safe Search to get rid of the Ask search engine. Click on the 3 dots on the Norton Toolbar and turn off the Safe Search option.

If your homepage has changed, you can disable it using the instructions here.   https://support.norton.com/sp/en/us/home/current/solutions/v107184509_ns...

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

The Norton Safe Web extension is not a replacement for Norton Security Toolbar.

Norton Security Toolbar needs an update to allow FF to enable multi-process.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

The whole idea of running Safe Search was that it put it's little Norton Icon on my Google searches.

The other thing is that nothing should just come along and Hijack your Home Page and New Tabs, nothing, never, no excuse for bad behaviour.  Ask (no relation to ask.com) to change but I really see that if it did everyone would say "No".

There should be a support page listed on the Mozilla Extension page supplying this link for the hack not a link back to Norton Homepage, As we all know Searching Norton Website with their search tool is useless as well the Norton Home Page does not have a search function.

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Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Yes I would I agree with that unless you know how to turn on multi-process.

This not the one I used but is Moz approved :

MULTI-PROCESSOR

See if Multi-Processor Support is turned on.
Multi-processor support feature may be disabled depending on your setup (it was for me) - you can check this by launching Firefox, then enter in "about:support" in the address bar; near the bottom, you should see a heading that says: "Multiprocess Windows", then look at the value next to it. If it says "0/1", then that means it's disabled.

To enable multi-processor, go to "about:config" in the address bar, then right click over any one of the headings below, then select New -> Boolean, then enter in "browser.tabs.remote.force-enable", and press enter. On the proceeding window, click on the "True" value, and click OK. Next, close Firefox and go to "about:support" in the address bar to see if "Multiprocess Windows" is enabled - it should be.

Next, close Firefox and reload it. From here on out Firefox should handle heavy loads a lot better. Please also keep in mind that if you had to force the multi-processor support, it may also break some of your add-ons.

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Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

The whole idea of running Safe Search was that it put it's little Norton Icon on my Google searches.

It  is the Safe Web function that puts the icons in your search results. Not the Safe Search.

nothing should just come along and Hijack your Home Page and New Tabs

You have to accept the option for Norton Home Page. It does not get added automatically.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

I had both installed.  I did not get a choice when it installed on me. Poof opened a New Tab and what.  Shut Down Firefox and what where did my TV Listings go to.  Nope, no choice in matter when I installed, would not have said what I said that was Hijacked if I was asked and I accepted.

Oh, by the way what will the new Firefox built in add-on in limited random distribution testing do for the Safe Web or how will it interact with Norton Security ? Any thing public on that yet here ? Can not remember it's name. Only come across it in a few telemetry reports so know it is in there.

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Kudos0

Re: Toolbar support for new Firefox features: Multiprocess & WebExtensions

Using FF, Norton Security passes all but the phishing test page here  -  http://amtso.org/feature-settings-check-for-desktop-solutions/  -  with the Norton Security Toolbar disabled.  I can live with that as my ISPs DNS servers block the phishing test page in ALL browsers, including Edge.  My FF 56.0 has multi-process enabled.

This setup will satisfy me until the Norton Security Toolbar receives the promised update.  There's only a few weeks until FF 57 is released now so I hope they (Symantec) are getting close.

A little bit of knowledge is... well a little bit of knowledge.

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