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Kudos0

Heur.AdvMLB found that is just a part of my new Video-program

Recently I bought a Program called MAGIX Video Cut Premium over the net and the disc was sent to my postal adress.  I downloaded it from the disc, updated it online by the internet and in the beginning it worked fine. Then, after an update maybe by Norton a part of it was missing and when-ever I placed a video on the screen of that program and tried to listen to the attached audio-file the system told me that this is not working, except I would upload some extra file from the MAGIX company free of charge. I did so, downloaded it and was asked if I would allow them to make changes in my computer etc. I sais YES, BUT after a short time I had also the message that Norton has blocked a file that was called

magixaudioextpackage64.exe(Heur.AdvMLB) 

Magix is quite a large company with lots of programs and I doubt they send out malware with their discs

so obviously it would make sense to maybe take a closer look into that exe and let it work on my compter !!??

This is a link to the Company:  http://www.magix.com/at/

Replies

Kudos0

Re: Heur.AdvMLB found that is just a part of my new Video-program

Please > Report a Suspected Erroneous Detection (False Positive)
https://submit.symantec.com/false_positive/

For information regarding this event > from Norton pop-up > More Details > Copy to Clipboard and/or from Norton history > More Options > Copy to Clipboard > paste.

Um, is this your file.  http://www.isthisfilesafe.com/product/MagixAudioExtPackage64%20(en-US)_details.aspx

For second opinion choose File &/or Search hash at VirusTotal

Heur.AdvML.B https://www.symantec.com/security_response/writeup.jsp?docid=2016-051811-2400-99

Kudos0

Re: Heur.AdvMLB found that is just a part of my new Video-program

Thanks for your fast answer !

I am going through this now, BUT how can I give you a copy of the file, when it all works automatically through the program of magix.com/at by clicking on a link inside the program ?

b.t.w. reading and understanding this technical form is really hard work for someone who's mothertonge is german

Kudos0

Re: Heur.AdvMLB found that is just a part of my new Video-program

For information regarding this event > from Norton history > More Options > Copy to Clipboard > paste here.

Chat with Official Norton Support

http://www.magix.com/at/support/

Kudos0

Re: Heur.AdvMLB found that is just a part of my new Video-program

and finally after providing all of that stuff into the form the time was too long for your automatical file and I was kicked out and should try again ??!!

I am certainly NOT writeing all that stuff again !!!

Kudos0

Re: Heur.AdvMLB found that is just a part of my new Video-program

Thanks again for the new links:

1) Norton Support seems to be in german, BUT after fílling it out: "chat not available"  :-((

OK, its weekend !

Kudos0

Re: Heur.AdvMLB found that is just a part of my new Video-program

Hi @MM339,

Could you please let us know if you are still getting "Heur.AdvMLB" Norton detection for file magixaudioextpackage64.exe with latest Norton definitions installed? Thanks

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Heur.AdvMLB found that is just a part of my new Video-program

I clicked on the message that was given in the history of attacks that were blocked by Norton. And there was a place where I could click and state that I believe that this is no virus. Then I loaded the exe  again, it was not blocked anymore and now the video-cut is also working fine !

Kudos0

Re: Heur.AdvMLB found that is just a part of my new Video-program

Thanks for the update, @MM339, Could you please submit the file to False Positive report and share the submission tracking number for further investigation? You can find the file location from same detection history. 

 Report a Suspected Erroneous Detection (False Positive)
https://submit.symantec.com/false_positive/

Sunil_GA | Norton Forums Administrator | Symantec Corporation