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Kudos0

Is the Equifax Breach popup a legitimate Norton and LifeLock popup?

Got a popup that Norton and Lifelock teamed up about the Equifax issue and prompted for an email to search for breaches. True?

Labels: Popup

Replies

Kudos0

Re: Is the Equifax Breach popup a legitimate Norton and LifeLock popup?

A Norton popup appeared this morning, with a red banner "Breach Alert" referring to Equifax data breach, offering "our email breach detection tool", with a yellow box to click "check now".  I found no such tool in Norton web sites.  Is this real?

Kudos1 Stats

Re: Is the Equifax Breach popup a legitimate Norton and LifeLock popup?

Hi Pathfinder19:

I found a similar question posted today in robertjjshaw's thread Did Norton team up with Lifelock concerning the Equifax breach?.

Many users have been complaining recently about unwanted, intrusive pop-up advertisements from Norton about their Norton Lifelock identity theft protection service - see MountRushRob's thread Disable Pop Up Tray Marketing Notifications.  I suspect what you're seeing is just the latest example one of these LifeLock advertisements, and if you don't want to see them disable your Special Offer Notifications (Settings | Administrative Settings | Special Offer Notification) and see if they disappear.
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Kudos0

Re: Is the Equifax Breach popup a legitimate Norton and LifeLock popup?

Kudos1 Stats

Re: Is the Equifax Breach popup a legitimate Norton and LifeLock popup?

Norton and LifeLock have joined forces to give you the protection that you need.

A major credit bureau just experienced a breach potentially impacting 143 million people. With your personal info, criminals can open accounts, file tax returns, buy property and more.

https://us.norton.com/lifelock-identity-theft-protection 

Kudos2 Stats

Re: Is the Equifax Breach popup a legitimate Norton and LifeLock popup?

The popup shown in @bjm_'s post above is a legitimate popup from your Norton product, alerting customers about the recent breach alert. The link goes to the LifeLock website, also a legitimate website. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Is the Equifax Breach popup a legitimate Norton and LifeLock popup?

Hello, I'm new here. Signed on to my computer and saw an alert from Norton regarding the Equifax Breach, does anybody know if this alert is legitimate about how to find out if your email/info was brecahed?

Kudos0

Re: Is the Equifax Breach popup a legitimate Norton and LifeLock popup?

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Is the Equifax Breach popup a legitimate Norton and LifeLock popup?

I checked the email breach icon and entered 3 email addresses which all came back as being comprised..I have Norton Security Premium and was under the impression that Norton was scanning  and protecting my email accounts.  Is this not true? 

Kudos3 Stats

Re: Is the Equifax Breach popup a legitimate Norton and LifeLock popup?

Hi YeVonne,

I think you are confusing different products, different types of protection, and the difference between an email account and an email address.

Norton can scan emails that you download to your computer, but it cannot scan remote servers that belong to your email service provider.  It can only protect the data stored on the machine on which it is installed.  It cannot protect an "account," which, again, is a service provided by your email company.

To protect an email account, you need to use a strong password that you do not use on any other website.  You should also use two-factor authentication, if your email provider offers it (most now do).  This will prevent any unauthorized access to your account.  The only way your email account can be compromised is if someone gets your password, which can only happen if you inadvertently disclose it (such as by entering it in a phishing email form) or if your email service provider gets hacked.  Note that Norton has no power to prevent either of these things, although it can often warn you about phishing attempts.

I think the breach tool you used looks for your email address on the dark internet, websites used by criminals.  The fact that your email addresses were found means that the addresses have somehow been collected by the bad guys, possibly from a data breach somewhere.  I don't think it means your accounts have necessarily been compromised.  Addresses and accounts are not the same thing.  I can know the address of the house you live in, but that doesn't mean I have a key to your front door that will let me in.

Kudos0

Re: Is the Equifax Breach popup a legitimate Norton and LifeLock popup?

I got the same Norton Equifax popup a few days ago, and just today my Amazon.com account was apparently breached by an email purportedly from China: my email was changed to <removed>. What's really weird, is that when you go to Amazon 'Orders,' the Sign-in page comes up and this changed email already appears pre-filled in the email field. It's freaking me out. I reported it to Amazon tonight, and they are investigating. I wonder if it has to do with this Norton Utilities notification about the Equifax security breach. Also, when I went to my 'Cart' page at Amazon there appeared a rectangular box with the little blue 'i' information symbol and a Chinese flag with a bunch of oriental symbols, which I assume to be Chinese, since it's certainly that country's orange-red flag with a large yellow star and 4 others at its circumference.

Kudos0

Re: Is the Equifax Breach popup a legitimate Norton and LifeLock popup?

It is possible that your Amazon account was compromised.  Unlikely that this had anything to do with Equifax, as they would not know your Amazon account password.  I would certainly suggest using two-factor authentication on Amazon, as well as all of your other accounts.

Kudos0

Re: Is the Equifax Breach popup a legitimate Norton and LifeLock popup?

YeVonne:

I checked the email breach icon and entered 3 email addresses which all came back as being comprised.....

Hi YeVonne:

The Norton LifeLock e-mail breach detection tool that users access when they click the Check Now button on the Equifax pop-up alert sounds similar to the Have I Been Pwned? website managed by Troy Hunt, a Microsoft Regional Director, at https://haveibeenpwned.com/.  When I enter the e-mail address I normally use for registering in public forums at the Have I Been PWned? site I can see that my Adobe and Malwarebytes accounts were involved in past data breaches.

In both those cases I was (eventually ) notified by Adobe (October 2013) and Malwarebytes (November 2014) that member records had been exposed when the servers hosting their user forums were hacked and that I should change the login password for my accounts.
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