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Kudos1 Stats

Setting the LAN address within the Core

I setup my Core by following the setup app, but don't see how to set my LAN's address to 192.168.1.xxx.  The default setup process gave me a LAN address of 172.16.0.xxx, but I have lots of hard-coded devices and need to set the LAN address.

Replies

Kudos1 Stats

Re: Setting the LAN address within the Core

You cannot, I asked Norton and this is what I was told. So, my Core is useless to me, a cheap router lets you set IP ranges and set static IPs for devices. I guess Norton thought this feature to be not very important to most people. 

Kudos2 Stats

Re: Setting the LAN address within the Core

@BobMillerWA At this point, Norton Core product is supporting only 172.16.x.x address range. We have excluded 192168.x.x range on our first release. 

@Charlie64 Norton Core is a product that tries to protect your home as a first priority. While building it we have tried to answer 2 main customer needs: simplicity and ease of use. In some cases, this hurts the more professionals customers with lack of flexibility.  That said, we have the request already in our backlog and we will consider adding it in one of our future releases. 

Kudos2 Stats

Re: Setting the LAN address within the Core

It would be nice if the documentation for Core indicated these kinds of limitations.

Kudos2 Stats

Re: Setting the LAN address within the Core

I am now stuck with a "cutting edge" router lacking basic router functions. 

Kudos2 Stats

Re: Setting the LAN address within the Core

I guess Norton thought this feature to be not very important to most people. 

Or in their view, it is more secure. 

I am now stuck with a "cutting edge" router lacking basic router functions. 

You are not stuck with it. There is a return policy if you are not satisfied. See this Norton Support article and scroll down to the Norton Core section.

Things happen. Export/Backup your Norton Password Manager data.
Kudos2 Stats

Re: Setting the LAN address within the Core

They just told me the same thing, though they are researching if it will be included in a future release.  

For an IoT protection device not being able to reserve IPs for specific devices based on MAC address kills a lot of home automation use cases.

Kudos1 Stats

Re: Setting the LAN address within the Core

Completely agree with Jay.  I'd be very interested in this feature.

Kudos1 Stats

Re: Setting the LAN address within the Core

I just tried to start the return process with Norton - they weren't able to give me an RMA number as that system was down, and wouldn't be up for a "few more days..."   I've got it packaged up ready for the return label and RMA number...

Kudos2 Stats

Re: Setting the LAN address within the Core

IMHO...

IP Reservations (based on MAC IDs) is a necessity for many SOHO periphery device IP interfacing utilizations.  There exists many long standing, and very well documented instances of "various shortcomings" associated with many manufacturer's (Hewlett Packard, Samsung, Brother, and Canon, just to name a few) IP interfaced periphery equipment (i.e., printers, scanners, document senders & storage devices, as well as other various networked MF periphery equipment).

Traditionally these shortcomings and the issues arising with them that are caused by "wandering IP assignments"  have been remediated by knowledgeable IT managers/staff who knew to assign the "interfacing problem equipment" fixed IPs via a MAC/IP reservation.

So - Because of these "well known limitations", IP Reservation and DHCP address pool - base & scope assignment, is an absolute mandatory requirement for my most basic needs of any router.

I think we are entitled to a straight answer as to whether or not this most basic router function will (sooner than later, if at all,) be implemented in the currently deployed (v1) Norton Cores -  A "We're considering it" is simply not an acceptable answer - particularly since I'm fairly certain that the clock is ticking away on the "allowable time window" for obtaining a Core RMA.

Kudos1 Stats

Re: Setting the LAN address within the Core

+1 on the need for being able to assign our own IP address.  Also the router has no option to run in stealth mode (TCP packet solicitation). See GRC.com for test.

Kudos1 Stats

Re: Setting the LAN address within the Core

Agreed. I'm about to return my unopened Core iswe cannot set DHCP scheme and ranges, as well as static IPs. If these features were guaranteed in future releases, I'd keep the Core until then.
Kudos0

Re: Setting the LAN address within the Core

That is a load of crap.  Absolute crap.  We're not idiots here.  You messed up in the amateurish design of the Core software.  That's what happened.  You didn't exclude the ability to set static IP addresses for it to be easier for us to use.  When you open the Core app and click the Menu button then click "Settings"  there are two submenus where could have easily placed it:  "Router" and "Network".

So you think adding static IP addresses, even under an advanced menu would be too difficult but you have DNS server settings, and port forwarding?

I understand it is not YOUR fault that this was overlooked but to patronize us, the ones that for the most part pre-ordered and waited for months needs to stop.  We were patronized during the calamity that was the shipping process and now with the features of the device.

A word of wisdom, in the future call it a Beta and deliver pre-orders 60 days BEFORE you go live with the general public (not 30 days after) and then ask the Beta users to submit feedback that you actually act on quickly.  Then, when you go live you have a much more stable, better product.

Kudos0

Re: Setting the LAN address within the Core

One note - this isn't really a solution as there is no current way to set the IP for the router.  I've never encountered a mid-range or -high-end router that didn't have this feature before.

Kudos0

Re: Setting the LAN address within the Core

I have no idea why they marked this as an "Accepted Solution" when all they did was patronize us with ridiculous claims about not including rudimentary features to make it easier on us.

It makes IoT devices, which they targeted as a benefit, almost useless in some cases.  It also causes problems with network printers and other devices one may wish to access on their network.

Kudos2 Stats

Re: Setting the LAN address within the Core

Jason_Koneman:

I have no idea why they marked this as an "Accepted Solution" when all they did was patronize us with ridiculous claims about not including rudimentary features to make it easier on us.

The user who created the thread gets to choose which reply (if any) solves his request. If you post your own thread you will have the same options.

Accepted Solution
Kudos1 Stats

Re: Setting the LAN address within the Core

Hi,

We are happy to announce that the Static IP feature has been implemented. Thank you. 

https://community.norton.com/en/forums/ip-reservation-feature-now-available

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos1 Stats

Re: Setting the LAN address within the Core

Gayathri_R:

Hi,

We are happy to announce that the Static IP feature has been implemented. Thank you. 

https://community.norton.com/en/forums/ip-reservation-feature-now-available

-Gayathri

That's great news Gayathri! Does the new Static IP (reservations) implementation include the ability to change the Core's LAN base address (it's DHCP address pool base) to something other than 172.16.x.x (e.g., to 192.168.x.x)?

Thanks!

Kudos1 Stats

Re: Setting the LAN address within the Core

No, you can't change the Core's LAN base address (DHCP address pool base).  It only lets you change it to 172.16.x.2.  I also don't not sure how they implemented this with just a Core app update and no apparent firmware update. 

Kudos1 Stats

Re: Setting the LAN address within the Core

For those fix IP devices just add another router (your old one maybe) after core and you can configure them anyway you want.  Core will complain that you have another router on the network, but you can ignore that.

Kudos1 Stats

Re: Setting the LAN address within the Core

Why would someone want to do that? If I needed to have two routers, I would have kept my old one that can do static IPs in any range I ask it to.  You just need to accept that the Core is not ready for Prime time yet. Mine has been returned and my Netgear Nighthawk is working great. Norton has lost a customer forever by their miscalculation of not having basic router functions available on their "cutting edge" router.   

Kudos1 Stats

Re: Setting the LAN address within the Core

Is everyone on the latest firmware version?

https://community.norton.com/en/comment/7647641#comment-7647641

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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