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Kudos0

Norton Utilities

I have just renewed Norton and with the product I purchased it included a Utilities bundle which I also installed. As soon as it was loaded I ran all the diagnostic tools and everything seemed fine, however after I had shut down the laptop and restarted the next day I had a message that said preparing windows and then a completely different home screen with a message that said my log in details had not been recognised, after several attempts to log in I un-installed the Utilities and everything went back to normal. So what in the utilities was blocking me from signing in.

I have Security Deluxe for five devices.

Replies

Kudos0

Re: Norton Utilities

Hi Sparkvark ,

We are sorry for the inconvenience. May i request you to get the event viewer logs to narrow down this issue.

To get the event viewer logs please follow the below steps 

1.Click Windows Start button > Type event in Search programs and files field.
2.Select Event Viewer
4.Navigate to Windows Logs > Application, and then right click on the Application -> Save All Event As..

Save the logs, Zip it and send it to us by following the below steps

Just below the Add Reply section will be a "Log Files" area, where you can upload your logs securely.
    Add your log files:

  1.         Choose your log files
  2.         Click Upload
  3.         Add a comment to the text area of Add Reply
  4.         Click Save

Thanks