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I have just renewed Norton and with the product I purchased it included a Utilities bundle which I also installed. As soon as it was loaded I ran all the diagnostic tools and everything seemed fine, however after I had shut down the laptop and restarted the next day I had a message that said preparing windows and then a completely different home screen with a message that said my log in details had not been recognised, after several attempts to log in I un-installed the Utilities and everything went back to normal. So what in the utilities was blocking me from signing in.
I have Security Deluxe for five devices.