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Kudos61 Stats

Please bring back the Network Security Map feature

The current version of Norton Security removed the "Network Security Map" feature that was available in earlier versions.

This feature was very handy (at least to me) and I would like to have it available again.

mike o'neill

Replies

Kudos0

Re: Please bring back the Network Security Map feature

Good evening,

I am not convinced by your most sharp comments today.
The Network Security Map feature was actually very interesting, even quite un-operational and ultimately pretty little used.

And yet for me, Norton listened to us and did not remain inactive.


Indeed, I wonder if finally the release of Norton Core with the following features will most certainly be a smart way to meet this demand and a effective way to meet your needs ?
+ OT device protection
+ Network level protection
+ Mobile-app network control
+ Security Score ...

We will know more soon.
cordially

Guillaume1024

Kudos0

Re: Please bring back the Network Security Map feature

And exactly how are we supposed to install that thing in a rack or even on
a shelf with "normal" box-shaped equipment? Like switches (3 ports only?),
the MODEM (!), and more. Norton needs to hire a
usability/ergonomics/equipment specialist and get rid of the trendy graphic
designer who came up with this.
 

Kudos0

Re: Please bring back the Network Security Map feature

Sure, let's give the non-responsive company a lot more dollars because they took away something that a lot of us used. As I've said before, I've been with Norton/Symantec since the original Norton Utilities. It appears that I will be finding another source for my security. I have already added Malwarebytes Anti-Malware, Anti-Exploit, and the Anti-Ransomware beta and make offline system images of each new W'10 update.

Sad to say, but it seems to be the norm these days that existing customers get short shrift and all of the corporate effort goes to getting new customers. They seem to think that we will never leave. Directv and Century Link found out that I have limits and Symantec will find out the same.

Kudos1 Stats

Re: Please bring back the Network Security Map feature

I am so surprised no one from Norton/Symantec have made a comment here. It is one of the highest posted on subjects on this part of the forum. As JST-DLM says above, how are we supposed to mount another piece of equipment in a rack of the proposed shape, and its also not available until later in 2017..??..!! I already have a good quality router/modem with 24 ports. This is aimed at the small home market obviously, but what about larger homes, small and larger businesses?  This was software that's already written and included in product sold previously - the reason for me buying the product, so why not re-instate it? We were not informed part of the product we purchased was going to be removed in an update (sorry - down grade)...

I read in one reply that it was because no one used it. The many replies here are from people that have taken the time to register on this forum and it represents only a small percentage of users that take the time to come onto these forums to give their views, so there must be thousands that DID use it.

Okay, this subject is now getting quite old, and I subscribed hoping that we could get it back - very unlikely now.

Kudos0

Re: Please bring back the Network Security Map feature

Hey Guillaume.  The solution to the issue is not to produce yet another wireless router in the marketplace that is already flooded with very good products but to FIX the issue in their software.  Why do you believe that Norton (a software company) has any expertise in providing a hardware product?  What makes you believe that they won’t abandon it once they find out what it takes to support hardware sales?  After all they have showen us that they simply abandon customers by ignoring our issues.

Kudos0

Re: Please bring back the Network Security Map feature

Hey Guillaume.  The solution to the issue is not to produce yet another wireless router in the marketplace that is already flooded with very good products but to FIX the issue in their software.  Why do you believe that Norton (a software company) has any expertise in providing a hardware product?  What makes you believe that they won’t abandon it once they find out what it takes to support hardware sales?  After all they have showen us that they simply abandon customers by ignoring our issues.

Follow this thread sporadically in the now lost hope that Symantec might pay attention to their user base 

Why would i buy another really stupid looking device !! to put on a desktop/shelf I have spent years decluttering ??

LOL: Design is appalling: no idea about efficacy ... not even looking....

Already have excellent HW from companies with long established, fiercely fought for and cherished reputations for equipment and SUPPORT tailored to my needs, mostly I might point out purchased when it became apparent Symantec was losing direction and trashing the user base it was built on.

No problems wirth evolving better products, but this is not it...

regards

Kudos0

Re: Please bring back the Network Security Map feature

I have followed this thread for over a year now. I did not allow my N360 to upgrade due to the removal of this feature. However, they have now made the cost of renewal too high as the cost of purchasing a new version is $30 cheaper. Here is my issue. I have a neighbor that has no f'n clue how to configure a network. He has wireless cameras all over his house that are pinging every network in the neighborhood. I have set my router to reject access to those damn devices. Unfortunately they actually connect to ANY wireless card, so they keep connecting to my laptop!!!!! The only way I knew of this was through the Network Security Map and only Norton allowed me to block access.

I also have 5 computers using Norton with 2 in kids rooms. That was the easiest way to verify if those computers were current, without having to run all over the house.

Norton...listen to your user base and bring this back or lose your market share.

Kudos0

Re: Please bring back the Network Security Map feature

I get the occasional Email about this thread since I first made a post.  I've bought Norton's since Peter Norton started it.  My solution was to buy McAfee's Internet Security.  Advantages are: Finding all the devices accessing your network and registering all those you want on a network map with better information than the old Norton map.  You don't have two different maps to track.  The second big factor is that you can use it on virtually all your devices (PCs, phones, tablets, etc) that you own on one license.  There are some remote management capabilities  also.

McAfee will show the cameras but you want to eliminate them permanently.  McAfee does let you mark intruders and hide them.  I would prefer to exclude them entirely.  For you immediate problem, the following suggestions are provided.  I don't know your particular setup so I may be way off base.  Not trying to preach.

Your router allows you to set up a unique broadcast name (SSID) for your wireless network (not the default SSID), it should allow you to set up WPA-2(AES) security with a NEW password, block other networks, and limit the devices that can log onto your network.  All modern routers have the capability to limit the number of IP addresses that can log in and use MAC addresses to statically map that number of machines to your network. In your case the Router, five PCs/Laptops, and probably a printer.  So set up a range of only six IP addresses and statically assign a MAC address to each.

There is a free program called inSSIDer3 by MetaGeek to search for all SSID in range.  Sometimes it's called inSSIDer3-Home.  That may help in identifying the SSID of the offending cameras or network (s).  It can also show you their address in either the 2.4G or 5G range.  If you have the capability to use the 5G address range, try using that with your 2.4G radio on a different address, or turned off.  Most cameras use 2.4G.

Some other things:  Make sure your workgroup , or homegroup name, is not the default.  Check your Advanced Sharing Settings  and do not allow guest or public access.  In turn, use the Private profile and the encryption and password protection on under All Networks.  If you have a private network with a unique work or home group name, the cameras should not be getting to your laptop card.

Good Luck!

Kudos0

Re: Please bring back the Network Security Map feature

I remember writing to this post a year ago. One solution I found was to load Norton 360 version (with map) on one of my other computers and using the license from my current version of Norton Security to activate the older 360. I use that for anytime I want to see what's on the network. Also can log into my router which gives a list of used IP addresses. Just an FYI if it helps anyone. By the way, I would think if McAfee has a good network map I would think Norton would want to keep up with the completion!

Kudos2 Stats

Re: Please bring back the Network Security Map feature

So I too was impacted by the elimination of the Network Map feature and nearly 2 years ago I wrote in this post hoping that Norton would see the error of their ways and return that feature.  But, as many have come to realize, Norton does not give a crap about its customers.  That feature was a huge help in debugging my home network when I was having issues as well as allowing me to control what devices could access what content on the devices I have in the house.  It is frustrating when you have a tool that works and then it is ripped from your fingers.

So over the last couple of years I have managed to piece together a couple of tools and made modifications to my computers to help harden my network and devices.  Sadly I still use Norton Internet Security as I have not been able to convince myself to break that bad habit (even after what it did to me today by wiping all my exe’s from my SW development area and cloud storage because it thought they were viruses).

So here is what I did and I know this is not as simple as using the Network Map.

For viewing what is on my network I use an android app called FING (it's also available for the iPhone).  It is a great little app that shows me everything that is (and has been) connected to my network.  It tells me if it the device is online or offline.   I can see everything including my computers, mobile phones, tablets, TVs, Blu-Ray, AV Amp, Printers, FireStick, basically every device that has an IP address and is connected to my network.   It tells me the IP address as well as the MAC Address and allows me to name my devices. This is handy for the devices that don’t respond with a device name.  For instance, all our phones are Samsung and I was able to rename the generic name of “Samsung mobile” to the person’s name.  Anyway this is a great little app and very handy as I don’t need to be on my computer to see what is connected to my network.

For blocking other people from getting onto my network.  Granted that the Network Map never could do this but people have mentioned this in the post.  Here is what I do.  I run a Netgear WNDR4300 wireless router with a WN2500RP extender.  I run WPA2-PSK so that anyone wanting to get into my network would need to have the password.  Also, in order to block anyone from getting into my network that should not be there I use the access control feature.  What this does is only allow certain MAC addresses to attach to my network.  The setup of that is pretty simple.  All you need to do is turn on all your devices and connect then go into the router settings - access control settings and allow all the devices you see (as long as you recognize them and block those that you don't).  Make sure you set the router to block all new devices from connecting.  If you have a laptop that you connect both by wireless as well as Ethernet then you need to make sure that both MAC address are registered.  Then turn on the Access Control feature.  When I have a new computer to add I simply turn off the Access Control feature, register the new MAC address as allowed and then turn the Access Control feature back on.  As a note here - Don’t ever set up static IP addressing in your network.   That is just bad practice and will lead to all sorts of problems when you go to add new devices.  Let the router assign the IPs through DHCP.  I only have 3 static IPs in my network.  The router, the extender and my Samsung printer.  The router and extender for obvious reasons will have static IPs and the Samsung printer because Samsung just don’t know how to write device handlers.

My Router has  guest wifi capability and I leave that open (with a password) for when we have guests over so they can access the internet.  The guest wifi access has a separate SSID and does not expose my home network to others.  You can set up a separate password for the guest side and I use “BeMyGuest”.  They ask “Can we use your network?” and I say “Sure BeMyGuest”

Finally for managing what device in my network has access to what content on what computer, I use the file sharing capability built into Windows.  Yup I set up shared volumes and files on my computers and go ahead and set permissions on folders etc.  I know call me crazy but that feature is there in Windows.  For my media devices I use DLNA to share content.

Finally I use two different Android apps for monitoring the WiFi signals to make sure I can optimize my WIFI experience.  These are “WiFi Analyzer”  and “WiFi Analytics”.  Both are available from the Google Play Store.  I use these to help me decide if I need to change WiFi channels if it is getting too crowded.  Network Map could not do that but I thought I would throw that in for good measure.

Hope this helps all you that are disappointed in Norton dropping Network Map.

Kudos0

Re: Please bring back the Network Security Map feature

Thanks TJBlues for the FING suggestion - very useful and simple (relatively speaking).

Remembering one thing about the old Network Map though that I'm not seeing through FING; Network Map used to pick up on what I assume were my (apartment dwelling) neighbours' Bluetooth/WiFi MAC address broadcasts from their phones etc. & give me the option to block those MACs or not, FING's seeing none of that, just my network.

Good enough though, my internal network is enough to monitor.

Kudos0

Re: Please bring back the Network Security Map feature

TJBlues:  Thanks and kudos!  My router/extender setup is similar to yours, and I've tried several of the other actions you suggest, but FING was new to me.  I've installed it now, and like it a lot!  It's the missing link.

It's astonishing to me that Symantec hasn't seen fit to restore the functionality, or even deigned to respond to this long and long-lived thread.  That's a contempt for customers that I haven't seen in any other company; even my cable carrier is more responsive.  We're lucky that some of our fellow users are willing to help, and come up with useful suggestions and information.  Thanks again.

Kudos0

Re: Please bring back the Network Security Map feature

Thanks TJBlues, I have been following this thread for quite some time now hoping that Norton would bring this feature back, obviously they don't really care so it's great to have an alternative that will do the job instead :)

Kudos0

Re: Please bring back the Network Security Map feature

Hi MDW314.  I think you may not be remembering it correctly.  Network Map only had the ability to report on devices that were attached to your network.

Kudos0

Re: Please bring back the Network Security Map feature

TJBlues, appreciate the response even if it is a bit disconcerting.

Like you described for yourself, my router's been configured to block access to all but the MACs specified.  Nevertheless, Network Map would report on various MAC addresses attempting to establish a connection with my network, none of them would be allocated IP addresses.  Still got screenshots of the various what I called "Unknown" HTC, LG, Samsung & Sony devices with their Physical Addresses (MAC addresses) recorded & Trust Levels set to Restricted along with the settings appropriate for each of my own devices.  Remembering one MAC that showed up whose manufacturer I never could figure out unfortunately I don't seem to have captured a screenshot of it.  So, perhaps it was picking up the references through one of my device's Bluetooth vs the router's WiFi but they had to be coming from somewhere.  May never know for sure; just guessing it was the neighbours.

Kudos0

Re: Please bring back the Network Security Map feature

Hi MCW314.  I'm not sure what you find disconcerting about my reply.  Is it that I use several tools to get this information and secure my networks or is it that Norton will never again offer this very useful feature (or even look at or respond in this thread)?  Either way this is now the new reality of what we get with Norton.

Kudos0

Re: Please bring back the Network Security Map feature

TJBlues:  The "disconcerting" aspect was your earlier reference to "attached to your network".  The MACs discovered should not have been able to connect according to my router settings, they were offline at the time of screenshot so they had no IPs allocated.  Maybe they did find a way to connect & obtain an IP without me realizing which is now worrying, not just disconcerting.

Anyway, it would be great to know what it was Norton was observing but as you said, Norton's new reality means it'll probably be an open puzzle for some time.

Kudos0

Re: Please bring back the Network Security Map feature

Hey MDW314.  I see what you are saying. Since we no longer have Network Map I can't run a test to try and figure out what is going on.  Also; We are getting a little off topic here but I have looked into the devices attached to my Router and Extender.  A couple of things I found was that any device that is attached, was attached or tried to be attached will appear in the attached devices list.  On the Attached Devices page of my Router it states that it is showing: "2.4GHz Wireless Devices (Wireless intruders also show up here)" so any devices that tried to intrude on the network will show up but not be allocated an IP address.  You can at least check to see what kind of device it was (or who manufactured the device) by going to http://www.macvendorlookup.com/ and pasting the MAC address into the search box.  That will tell you who manufactured the device and may give a clue as to who tried to get in.  Now the interesting part; I found several MAC addresses in my tables that had no manufacturer listed according to the macvendorlookup site.  On further investigation (opening the range extender and looking at the attached devices list) I found out that it substitutes a virtual MAC address for any device that connects to it and then that virtual MAC address is registered in the router MAC address table and is displayed as the MAC for the device.  The range extender's Attached devices list contains a table that shows both the real MAC address as well as the Virtual MAC address it assigned to the device.  So you may want to look at that if you are running an extender.

Kudos0

Re: Please bring back the Network Security Map feature

I wouldn't worry too much about going off topic since Norton is apparently not monitoring this thread.  At this point it seems that the users are trying to resolve the base problem.  As I've said before, I just dropped off Norton altogether.  I'd also incorporated a number of the same hardware setups and have zero unknowns on my net.  I had some trouble before because of the numerous SSIDs in close to me, but no more now.  I did download  FING, really good stuff, thanks for the heads up TJBlues.  I need to do some more studying on it yet.  seems pretty clear though.

Kudos1 Stats

Re: Please bring back the Network Security Map feature

TJBlues: Thanks for the "Virtual MAC" suggestion; as mentioned briefly in the first reply, there was one unknown manufacturer's MAC that showed up in my Network Map back in the day but I missed getting a screenshot of it.  Perhaps that's what it was; a Virtual MAC.

Unfortunately, the router I'm using is starting to get a bit long in the tooth, it's been through several resets since Network Map was a thing.  Anything it's told me about "Attached Devices" has been somewhat spare, that's part of the reason why what Network Map appeared to be observing was so noteworthy.

Kudos1 Stats

Re: Please bring back the Network Security Map feature

I too am adding my voice to ask that the Network Security Map be added back to NIS. How can a product that prides itself on security take away such a great security tool!

Kudos1 Stats

Re: Please bring back the Network Security Map feature

Hi

Please it would be nice to have it back, informative.

Kudos0

Re: Please bring back the Network Security Map feature

My third and last post here... I forgot I had a second subscription to NIS, the first expired and the second will do so at the end of October.

However I had been trying to stick with the product up until this Thursday. On Thursday morning my system began crashing and on reboot would get to desktop and within seconds explorer.exe would become totally non responsive leaving the only option of hard reset and no way to diagnose. Fortunately I had a full backup made 2 days before, so I nuked the drive and performed a full clean install of windows and fully updated this to the point of no more updates available. The system was flying, I then downloaded NIS from my account at Norton and installed it, instantly the problem was back... explorer.exe non responsive. Using a laptop, no Norton installed I googled the problem, lo and behold I am not the first, so on the phone to Norton support to be advised there was no known problem, when I advised them to use google the tune changed to we can fix it in the next 24hrs, well they haven't fixed it since April so I think there is no hope and to be told just to wait and not use my computer is outrageous.

I have reinstalled Windows again, and am now using Malwarebytes, I now realise how badly Norton slowed my system, without Norton the system is a pleasure to use again. Well Norton you don't listen, don't care and to be frank don't give a toss about your customers so it's goodbye and good riddance.

Kudos1 Stats

Re: Please bring back the Network Security Map feature

This was indeed a very useful feature for a large wireless home network. I referred to it nearly everyday to check and make sure there were no intruders gaining access to my network and even caught a few that Norton's firewall had not prevented from gaining access. No software put out by anyone is completely invulnerable and the map pointed this out. I am guessing that was the main reason it was removed.

As it was very handy in helping keep intruders out, I too am requesting that this feature be brought back in that it would help your standing with everyone by helping us to make your program complete protection with the use of the Network Security Map.

Kudos1 Stats

Re: Please bring back the Network Security Map feature

Add Back the Security Map! That is a wonderful feature and should not be removed. It is nice to see what is accessing my network and be able to respond appropriately.

Kudos0

Re: Please bring back the Network Security Map feature

very useful feature, please bring it back