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Kudos0

how do you unblock a website

How can one unblock an acceptable website you want to view?

Replies

Kudos1 Stats

Re: how do you unblock a website

bjm_:
Irish Sunshine:  This is crazy. 

Norton Safe Web appears to be blocking hamptonpark.org and re-blocking as user navigates thru tabs at hamptonpark.org due to Phishing Attack at webmail.hamptonpark.org/owa

YMMV

The Norton Safe Web Team has re-evaluated your submission to the block page False Positive site. Our analysts have re-evaluated the issue of the suspected false positive site:hamptonpark.org.

The result of this re-evaluation is a change in the Norton Safe Web rating for this site.

  • Old Rating: UNSAFE
  • New Rating: SAFE

For details about this site report, you can go to:http://safeweb.norton.com/report/show_mobile?url=hamptonpark.org

For additional information, please visit: http://safeweb.norton.com/help/site_owners

Regards,
Norton Safe Web Team


@Irish Sunshine

Kudos1 Stats

Re: how do you unblock a website

Thanks bjm for posting the screen shots so I didn't have to.  I just checked the church website, and.it is now showing as safe with zero threats!!  Thank you so much for your help.

Kudos0

Re: how do you unblock a website

I would like to request that norwich dot valley dot net be unblocked. Thank you very much!

Kudos0

Re: how do you unblock a website

Marion Bates Crossroads:

I would like to request that norwich dot valley dot net be unblocked. Thank you very much!

Um, are you the website owner or are you a Norton user?
Um, is this the website?https://safeweb.norton.com/report/show?url=norwich.valley.net

Kudos0

Re: how do you unblock a website

Um, are you the website owner or Norton user?

Norton user.

Um, is this the website?
https://safeweb.norton.com/report/show?url=norwich.valley.net

Yes it is. 

Thank you!

-- MB

Kudos0

Re: how do you unblock a website

Marion Bates Crossroads:

Um, are you the website owner or Norton user?

Norton user.

Um, is this the website?
https://safeweb.norton.com/report/show?url=norwich.valley.net

Yes it is. 

Thank you!

-- MB


Report a Suspected Erroneous Detection (False Positive)
https://submit.symantec.com/false_positive/


Report an incorrect evaluation of a website

  1. Open your browser and go to the website that you think is evaluated incorrectly.

  2. On the Norton toolbar, click Norton Safe Web Indicator.

  3. In the pop-up that appears, click Report this site.

  4. In the confirmation dialog box, click Submit.

https://support.norton.com/sp/en/us/home/current/solutions/v6397353


Kudos2 Stats

Re: how do you unblock a website

Hello Marion Bates Cr...

I will notify the Safe Web Team that you are a user of Norwich.valley.net and would like to use that site. If the site is still malicious, you may not be able to use it.Please stay tuned to this thread for a response from the Safe Web Team on Thursday night after midnight EDT.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: how do you unblock a website

I have the same problem with this post. thank you for your all support. I will try it and reply result to you. This is a useful forum which I have ever joined in. Hope we can connect with together to resolve all of problem on computer and website. 

Kudos2 Stats

Re: how do you unblock a website

Hi Marion Bates Crossroads,

The site 'valley.net' had been submitted for analysis and is currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=valley.net

Cops

Kudos0

Re: how do you unblock a website

Thank you very much!  :) 

Kudos0

Re: how do you unblock a website

Hello trucdev88

Please provide the link for your website.

Please register with Safe Web

http://safeweb.norton.com/help/site_owners

 
Please paste Meta Tag here so that site can be verified.

If already verified, please let me know.

Once it is verified, I can then get it evaluated with Safe Web.

Thannks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: how do you unblock a website

hi few days ago a client told me that my site was being blocked by norton, so i ran a test and here is what it says https://safeweb.norton.com/report/show?url=excelbuilders.com, i dont think site has any problems can you guys help me out with this?

thanks

Kudos0

Re: how do you unblock a website

Hello svgarza

I just checked out your Safe Web report and the site is showing as green OK now. There shouldn't be any blockages. If you do see any blockages still, please post a screenshot of it. These instructions work also if you are using a cellphone. I have been told.

Here are the instructions on how to add a image to your post.

https://community.norton.com/en/forums/how-post-image-forums-0

Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: how do you unblock a website

I am unable to access www.pandora.com.  I've tried 3 different browsers, and I get the same "this site can't be reached" message on all of them.  I've checked your Safe Web and get the green light with this site.  I think it's being blocked, but I can't find a way to allow it.  Can you help?  I've attached a screenshot of what I'm seeing whenever I try to access the page.  This is Chrome's message, but Firefox and IE give me similar messages ... like the page can't be found.  I can access the website from my phone and my work PC, but my personal laptop (Windows 7) can't access the website.

File Attachment: 
Kudos0

Re: how do you unblock a website

Hello Katie

I also have Win 7. I just got to the Pandora site ok. I'm using I E 11. I think something else is blocking it. Do you have Norton on your phone? Do you have anything else on your laptop that could block it such as Java or Flash Player? If you do have them, are they up to date? Usually, if Norton blocks something, it would have the Norton/Symantec Logo on it.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: how do you unblock a website

I do have Norton on my phone, and Symantec on work PC as well.  Java just updated, but I'm not sure about Flash.  How do I know if Java or Flash is causing the block?

Kudos0

Re: how do you unblock a website

Hello Katie

Flash came out with a new update yesterday.

You can try cleaning out your cookies, temp files, caches, extensions. If your browser has extensions., make a list of the extensions that you have, then delete them. and test. If it works, then you can add back 1 extension at a time until it doesn't work. That one will be the culprit. If you have an ad blocker, that might be doing it.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: how do you unblock a website

Would the extensions really be the issue here?  What are the odds that all 3 browsers don't work because of that?  I didn't think they all used the same extensions.

I've cleaned the caches, cookies, etc.  In fact, I completely nuked the history, and that does not help.  

I'll try the new Flash update, but I'm not optimistic that is going to help.

I'm really stumped!  If it were only 1 browser, okay, but all 3?  IDK, seems strange.

Thanks for your suggestions ... I'll keep trying.

Kudos0

Re: how do you unblock a website

Katie

Do you use Norton ConnectSafe DNS service? If so, this could be related to an issue some have seen when trying to access HTTPS sites.

See this thread    https://community.norton.com/en/forums/norton-connectsafe-blocking-https

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: how do you unblock a website

Hello peterweb

If ConnectSafe was involved, wouldn't they put up some sort of blockage page.? The screenshot doesn't have any Norton  Logo or any mention of Connect Safe on it.

Hello Katie

Please flush your DNS servers and change to a different pair of free DNS servers and see  if that fixes it.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: how do you unblock a website

floplot

Hello peterweb

If ConnectSafe was involved, wouldn't they put up some sort of blockage page.? The screenshot doesn't have any Norton  Logo or any mention of Connect Safe on it.

@Rainbow_2 reported this in the past as an issue with ConnectSafe and https sites. I too have seen these messages, and when I turn on my Norton Wifi Privacy, which bypasses ConnectSafe settings, I can access the site.

Capture 1/2Capture 2/2

Things happen. Export/Backup your Identity Safe data.
Kudos1 Stats

Re: how do you unblock a website

peterweb

@Rainbow_2 reported this in the past as an issue with ConnectSafe and https sites. 

Peterweb is correct.  In my case it turned out to be a location related issue as other users in the same area  reported not being able to access https sites. I was able to access those sites in a continuative way after some time, as per my final posts in the two threads about the issue:

https://community.norton.com/en/comment/7597561#comment-7597561 

https://community.norton.com/en/comment/7597571#comment-7597571

P.S. Issue reported "UPSTAIRS" 

Windows 7 HP SP1 32-bit | Chrome 62.0.3202.94 | NS 22.11.2.7
Kudos0

Re: how do you unblock a website

Hello

That was one topic I didn't read about, so I was unaware. It is one thing I didn't know before and thanks for enlightening me. I did expect to see ConnectSafe mentioned on it.

Thanks.                                                                                                                                            

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos1 Stats

Re: how do you unblock a website

Floplot:

That was one topic I didn't read about, so I was unaware. It is one thing I didn't know before and thanks for enlightening me. I did expect to see ConnectSafe mentioned on it.

Bold in the quote is mine.

Both links in my above post are in threads mentioning ConnectSafe in the titles/links:

- my post https://community.norton.com/en/comment/7597561#comment-7597561 is in the thread Norton ConnectSafe blocking HTTPS  https://community.norton.com/en/forums/norton-connectsafe-blocking-https

- my post https://community.norton.com/en/comment/7597571#comment-7597571 is in the thread Norton DNS not working.. :(  https://community.norton.com/en/forums/norton-dns-not-working

Cheers.

Windows 7 HP SP1 32-bit | Chrome 62.0.3202.94 | NS 22.11.2.7
Kudos1 Stats

Re: how do you unblock a website

The ConnectSafe issue seemed like it could be the culprit. Just for the sake of trying, I searched how to remove Norton ConnectSafe and went here:

https://support.norton.com/sp/en/us/home/current/solutions/v53246991_EndUserProfile_en_us

I followed the instructions, which had me reset my DNS settings, and BAM! Problem solved.  I can now open Pandora :)

Thanks to all of you who suggested solutions!

Kudos0

Re: how do you unblock a website

To those users unable to access https sites, at the link below you can check if this service is working correctly in your area (I've it in my bookmarks):

 https://status.norton.com/ 

Windows 7 HP SP1 32-bit | Chrome 62.0.3202.94 | NS 22.11.2.7
Kudos0

Re: how do you unblock a website

Hello

So I was correct also.


Hello Katie

Please flush your DNS servers and change to a different pair of free DNS servers and see  if that fixes it.

Thanks.


                 Permalink

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: how do you unblock a website

I have been having this problem for well over a year.

Just now Norton blocked Jazzradio.com. On other occasions, it has blocked BBC News, the Harvard Radio station WHRB, and many other sites that obviously are not malicious. The blockage does go away after a time but it should not happening. Just the number of posts in this thread shows that Symantec has a problem.

Complaining to tech support does no good. They either do not know what is going on or won't help you. Sometimes they have attempted to direct me to pages on the Symantec site that deal with this issue, but these pages seem to keep changing or disappearing. Other times I have been told that some would call me but that has not worked either, perhaps because I am often not available on an attempted call (I have received phone messages that they will call again but they don't).

As with other problems I suspect there is simply something wrong with NIS and on occasion tech support people have let slip evidence supporting that possibility. For example, I have been told that sites are blocked based on user input. But if this is true reports on malicious sites are not being checked and people are obviously abusing the system, such as by blocking sites (Al Jazeera or Daily Kos) that they don't like politically.

There seems to be only one solution; GET RID OF NORTON. It used to be the best product on the market but it has gone far downhill. This problem is only example.

Jim Murphy

Kudos0

Re: how do you unblock a website

Hello jimboston

If you could give me a list of sites, I could have the sites checked out by Safe Web. Team 

Hope this helps.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: how do you unblock a website

jemboston: Just now Norton blocked Jazzradio.com.

https://safeweb.norton.com/report/show?url=Jazzradio.com 

Kudos0

Re: how do you unblock a website

I mentioned sites in my post: www.jazzradio.com, www.whrb.org, www.bbc.com.

Checking those sites is a waste of time. It is obviously not the site, but rather Norton that is the problem.

This is just another example of how Norton Support just gives people a runaround rather than answering a question.

What color is your maiden grandmother's hair? What did you eat for breakfast yesterday?

Do you know what the problem is or are you just going to keep questions until the customer give up?

Jim Murphy

Kudos0

Re: how do you unblock a website

jemboston: Checking those sites is a waste of time. It is obviously not the site, but rather Norton that is the problem.

This is just another example of how Norton Support just gives people a runaround rather than answering a question.

How to post an image in the forums

Um, perhaps you're referring to Norton ConnectSafe DNS?

Kudos0

Re: how do you unblock a website

Do you know what the problem is or are you just going to keep questions until the customer give up?

I understand your frustration here. But you have to remember that these forums are mostly answered by users like you. Even the Gurus are not employees or connected in any way. We just volunteer our time to try to help other users from our experience with the Norton products.

You may feel that the questions are not useful, but again you have to remember that we cannot see your system, and need to ask these questions to help fully understand what is happening on your system. What might seem a meaningless piece of information can often be the key to helping with your issue.

If you have another site block, you can use the information in bjm_'s post above to post a screenshot of the block message. That way we can determine which feature of Norton is involved.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: how do you unblock a website

Hello jimboston

I just checked the 2 sites and there aren't any blockages. bim checked the 3rd site. As bjm has asked, perhaps you have seen ConnectSafe blockages. We can have the thread moved to the Other Products Board for better exposure.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: how do you unblock a website

As I and others I have said, I frequently get messages telling me that a site is unsafe and is being blocked. Sometimes I am able to ignore them, sometimes they won't let me access the site. But as I and others have said, these sites are not malicious. And as I have pointed out, the same sites accessed at a different time are not blocked.

So basically you are saying you don't know what is happening. So I suspect that moving the thread to another board will do not good because no one there will know either. Wouldn't it make more sense for you to go find someone in Symantec who does know the answer and post it here?

As I have also said - but you don't seem to understand this either - other Norton staff have said that the list of blocked sites is based on subscriber submissions. That suggests to me that people are abusing the system by falsely reporting sites as dangerous.

This is not the only problem I have had with Norton and in no conversation with tech support have I ever had an explanation of what the problem was. You cannot expect people to continue with Norton if there is no way to get decent support.

Kudos0

Re: how do you unblock a website

How to post an image in the forums

...are you seeing Norton SafeWeb page block or Norton ConnectSafe page block?

Kudos0

Re: how do you unblock a website

Hello,

We are using the B level servers. 

Trying to visit davidnaafs.wordpress.com yields this:

Hit Continue, you get:

Clicking "visit anyway" just redirects to search.dnsadvantage.com. 

Clicking "detailed report" shows:

Additionally: When I visit the site from a host that is NOT using ConnectSafe, I get no warnings. Viewing details on the certificate shows that it is valid and issued by GoDaddy.

Can we please get this unblocked? 

Thank you!

-- MB

Kudos0

Re: how do you unblock a website

Hello

Requested the above post to be moved to ConnectSafe.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: how do you unblock a website

Hello,

Could we please get this site tested/unblocked?

fsa.fordsayre.org

Thank you!

-- MB

Kudos0

Re: how do you unblock a website

Hello Marion Bates Cr...

I just checked your website now and it is now re-evaluated as Green OK. Your  first screenshot shows the site as malicious.

The 2nd one shows  the site in the process of getting evaluated.

I saw the finished product---the Green OK

Good Luck with the Re-evaluated Green OK site.

Have a Nice Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: how do you unblock a website

Thank you very much!

-- MB

Kudos0

Re: how do you unblock a website

Hello Marion Bates Cr... 

You are very welcome. Good Luck with your site

Have a Good Night and

Thanks.

P.S. Are  your Connect Safe issues fixed now also? They would get fixed  by the Connect  Safe Team.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.2.7 Core 202 I E 11
Kudos0

Re: how do you unblock a website

I'm trying to access thongtindaotao.sgu.edu.vn it was a save website. Please check it.