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Unblocking A Website
Hi. Norton Security Deluxe is blocking Tak Taraneh mistakenly.
I already submitted a form to "Security Response Anti-Fraud" section of Norton via this link: https://submit.symantec.com/false_positive/
Now, after 5 days, I didn't receive any response from them. So I decided to post a topic, so that maybe I get a response!
Also, I contacted with the administrator of the website and he confirmed that there is no malware on his website.
I tested the website on Virus Total online scanner which uses 66 Anti-Virus engines and it didn't detect any malware on the website. You can see the result in the link below:
https://www.virustotal.com/#/url/33d4edb15e07ebcd09d9e3c42e694733dfd108d...
PLEASE release an update as soon as possible for Norton Security Deluxe in order to unblock this website and post an answer here for me.
Thank you in advance.
Replies
Re: Unblocking A Website
Did you look at the detailed report for that site? https://safeweb.norton.com/report/show?url=www.4taktaraneh.org
The detection is for PUA.JScoinminer as shown at the bottom of this image. Have the developer check his site again, looking for this file.

Re: Unblocking A Website
Yes, I already looked and informed the website owner of this file; but he claimed that the site will not be loaded if he REMOVE this file!!! I don't know whether he tells the truth or not; Because I don't know anything about website programming!
And I have another question! WHY all those 66 anti-virus engines on Virus Total online scanner didn't detect this file as malicious? Is this a new threat detected ONLY BY NORTON?
Re: Unblocking A Website
Your reporting to Norton about a possible false positive is the best you can do for now. I too am not a programmer, so I could not comment on the necessity for that file.
But do you want to take the chance before getting a response from your false positive submission? Here is Symantec's write up on PUA.JScoinminer https://www.symantec.com/security_response/writeup.jsp?docid=2017-091515...
The fact that you submitted that site to virustotal and there were no other detections, is a good indicator that this may be a false positive.
Re: Unblocking A Website
I already did it 6 days ago!
I also already read that page and ran that software which was introduced and it has found NO malware on my PC! Because of this, I guess that this notification is really a false-positive.
I hope they send me an answer, soon!
Don't you know how I can inform them to send the answer sooner?
Re: Unblocking A Website
I have just submitted a false positive report. Lets see who gets a response first.
EDIT
From my confirmation email...
It is possible that you may have missed something in your submission that is causing a delay. Time will tell.
Re: Unblocking A Website
Hello Pitbull2020
I will submit this to the Safe Web Team who handles this.
Please stay tuned to this thread for a response on either Sunday or Monday night after midnight EST.
Have A Good Night and
Thanks.
Re: Unblocking A Website
Thank you.
I'm 100% sure that I filled the form completely! I read all sections of form carefully!
Still no response from Norton Team. :(
Re: Unblocking A Website
Hello floplot.
Thank you very much.
I checked the site right now and it's unblocked.
Did you submit the site via this link? https://submit.symantec.com/false_positive/
Re: Unblocking A Website
I did submit the site with the link you gave and got this reply at 6:22 am this morning. floplot has other channels to help with Safe Web issues.
So not sure if it was my submission that got it changed or if @floplot's contacts were able to help with the analysis of the site.
Re: Unblocking A Website
Hello
If it were my contact, the Safe Web Team would have posted in the thread. The False Positive Team has to contact Safe Web to get the information. I can do it directly with Safe Web. The wording that peterweb quoted is from False Positive. I had mentioned that it was submitted to False Positive. So it was both of us.
Have a Good Night and
Thanks.
EDIT: The important thing is that the site is now marked as Green OK. It really doesn't matter if peterweb was successful or that I was successful in getting it changed. Perhaps it was your own submission. False Positive does have to go through Safe Web, so Safe Web is involved.
Re: Unblocking A Website
Anyway, Thank you very much to you both! You helped me a lot.
Re: Unblocking A Website
Hi Pitbull2020
Your site '4taktaraneh.org' had been submitted for analysis and is currently rated green in safeweb.norton.com.
Cops
Re: Unblocking A Website
Hi Console_Ops
I know that! The submissions were from me and two other people who you can see their IDs above!
And my question is WHY didn't you check the site when I submitted the form? Was my form incomplete? I don't think so!
I filled the form 2 times in 2 different days and I'm 100% sure that I filled the form completely with full information about the site!
I think Safe Web team checks the forms so so so slow! The reason that I'm telling this, is that I submitted a form at the same time for a false-positive of file detection and the False-Positive team checked it and sent an answer to me in less than a day!!!
Please leave an answer here for me about my question!
Re: Unblocking A Website
Pitbull2020
The Consol_Ops is not one user but a team. They do not get the false positive submissions directly, because the same link can be used for a false positive malware detection. Where ever the FP submissions go, they are triaged and then sent on the the appropriate departments. So Consol_Ops cannot answer any question about your specific submission.
Also, they do not monitor the forums directly. Users here, mostly @floplot, help out by checking that the initial steps have been taken to register the web site with Norton, and if all is ready to be checked, she will contact the Safe Web team through her connections.
We are not employees or affiliated in any way with Norton.
Re: Unblocking A Website
I knew that he's not a normal user like us, here! Because of this, I asked him that why they didn't respond me!
I know that he can not directly monitor our requests; but my submissions were sent successfully to the Safe Web team department and they didn't answer!
At last, here, floplot and you helped me thru this submission!
I don't think it would be good for a big company like Symantec that every time a site is blocked mistakenly, a topic opens here! They MUST check all submissions to avoid this!
Safe Web team MUST check all submissions ASAP! Just like False-Positive department that I explained about it in the post above!
Re: Unblocking A Website
Hello
Almost correct. Using the False Positive form for websites is what slows down the process. False Positive form is supposed to be used for files that are marked as malicious, but they are not malicious.
If a website is blocked as being malicious when it isn't, then that is supposed to be handled by Safe Web after going thru a process to get the website registered first.
Sending a website to False Positive slows down the process because False Positive then has to send the website to Safe Web to get the results and then they have to notify False Positive.
Thank you peterweb for your response to Pitbull
Have a Good Night and
Thanks.
Re: Unblocking A Website
As I said above, I don't think it would be good for Symantec!
Users should be able to send the mistakenly blocked websites directly to Safe Web team (without need of registering the website)! Because registration of the website can be done ONLY by its administrator as I found out before...
And by the way, in my case, this website's admin didn't accept registering his website! And I had to open this topic in order to get the website unblocked sooner...
Re: Unblocking A Website
Hello Pitbull
Since you are not the owner of the website, I can send the request directly to Safe Web Team. If anyone other than the owner of the website thinks the blockage is incorrect, they just have to post that complaint here and I would have taken care of it. I don't think using False Positive in the case of websites is the proper way of handling it. I'm not a Norton Employee, but that's my understanding. False Positives are used for bad files. It seems to be more direct to send it directly to Safe Web. That's just the way I learned how to handle it. I'm not the one to make up the rules though, so no arguments from me. There isn't currently a form made up for users to directly notify Safe Web that I know of.
Have a Good Night and
Thanks.
Re: Unblocking A Website
https://submit.symantec.com/false_positive/
Re: Unblocking A Website
Hello bjm
Not being argumentative, but I don't see those choices when I click on the link you gave.. My choices are marked A and yours are C?
Thanks.
Re: Unblocking A Website
try A4 with Next > B5 with Next > C7 with Next > https://submit.symantec.com/antifraud/false_positive.cgi
we have a form ....as to whether the form should be used and as to whether the form works.....is ?
Re: Unblocking A Website
Thank you for your comment, bjm_
I EXACTLY went thru these options and submitted 2 forms already (before creation of this topic).
The interesting thing about this, is that I did NOT receive any response from them UNTIL RIGHT NOW!!!
Re: Unblocking A Website
we have a form ....as to whether the form should be used and as to whether the form works.....is ?
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