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Kudos0

The remove and reinstall page keeps coming up

Every time I start up my computer the warning page for Remove and Reinstall comes up.  When I click on the icon to start the procedure it does the remove but not the reinstall.  So I have to go to Norton and reinstall from my Norton page.  What's going on??  Norton has been very stable for me but this is maddening.  Is it safe to ignore the page?  I checked my task scheduling and it isn't on there.

Replies

Kudos0

Re: The remove and reinstall page keeps coming up

Hello Mary. In your system power settings check for "fast start" being enabled. If it is enabled disable it and reboot again. Here is how: https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

It sounds as though your system is not getting a 100% clean shutdown and usually this setting is the cause.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.316 / NCSP 22.16.4.15 / Norton Core v.270 on Android 1.93
Kudos1 Stats

Re: The remove and reinstall page keeps coming up

marykf48:

Every time I start up my computer the warning page for Remove and Reinstall comes up.  When I click on the icon to start the procedure it does the remove but not the reinstall.  So I have to go to Norton and reinstall from my Norton page.  What's going on??  Norton has been very stable for me but this is maddening.  Is it safe to ignore the page?  I checked my task scheduling and it isn't on there.

Just to verify you are referring to the following in regards to Task Scheduling:

https://community.norton.com/en/comment/6951451#comment-6951451

Kudos0

Re: The remove and reinstall page keeps coming up

After the uninstall portion of NRNR, when the system boots up, you need to be logging into a Windows Admin account for the reinstall portion to continue. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: The remove and reinstall page keeps coming up

I did that and it still shows up.

Kudos0

Re: The remove and reinstall page keeps coming up

The power setting is off for fast start.

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