• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Blocking program download and installation

I was trying to download a new version of a program I use to program my police scanner. First it blocked the download as Unsafe. I told norton 360 it was ok  and got it to download. Then,  when I tried to install the program it still blocks it as unsafe. I have windows 7 and this is for a whistler 1095 scanner.

Replies

Kudos0

Re: Blocking program download and installation

Please tell us what Norton is telling you regarding this event.
For information regarding event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.


Please review:
1) Restore an item from Quarantine
https://support.norton.com/sp/en/us/home/current/solutions/v6200368

2) My Norton product alerts that the file I downloaded is not safe, and deletes it
https://support.norton.com/sp/en/us/home/current/solutions/v80629965

3) My Norton product incorrectly alerts that a file is infected, or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832

4) Add items to the Signature Exclusions
https://support.norton.com/sp/en/us/home/current/solutions/v54298598

5) Turn off or turn on Download Intelligence
https://support.norton.com/sp/en/us/norton-security/current/solutions/v23920640

6) My Norton product detects a file or program as a threat even after I exclude it from scan
https://support.norton.com/sp/en/us/home/current/solutions/v115455517


Restore & exclude this file: is not the same as adding item(s) to Exclude from Auto-Protect nor the same as Exclude from All Detections.


If you believe a file has been mistakenly detected, you may submit a dispute at https://submit.symantec.com/false_positive.

For second opinion choose File &or Search hash at VirusTotal.


Exclusions / Low Risks options lets you exclude disks, folders, and files from risk and Auto-Protect scans. It provides a way for you to manage the items that have a low-security risk.  Excluding low-risk items from scans reduces your protection and should be used only if you have a specific need.
https://support.norton.com/sp/en/us/norton-security-with-backup/22.11.0.41/solutions/v15457075

This thread is closed from further comment. Please visit the forum to start a new thread.