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Kudos0

House Rules Change Automatically

Family House Rules for one kid change without warning. Time will change to 24 hrs (usually happens overnight). Blocked sites will become unblocked, Categories for web supervision changes. NO, the child is NOT making these changes. Android on a Moto. I (and Norton) have deleted and reinstalled the app. I have sent multiple screen shots to Norton, no help.

I'm really looking for whether others are getting the same problems and what they are doing about it.

Replies

Kudos0

Re: House Rules Change Automatically

Hi @Deanna L,
    We noticed that there are changes to the house rules being made from an Android device. So can you confirm if you have a parent app installed or logged in using your credentials in your child's device?

Regards,
Norton Family team