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Kudos0

Installed Norton on a device, but is not displayed in Devices

In stalled Norton on my laptop and two android devices and they show up fine under My Devices, but the installation on my wife's laptop does not.  There seems to be no other issues with her installation. 

How can I get her In 10 device to show up in the Device List?

Replies

Kudos0

Re: Installed Norton on a device, but is not displayed in Devices

*How can I get her WINDOWS 10 device to show up in the Device List?

Accepted Solution
Kudos0

Re: Installed Norton on a device, but is not displayed in Devices

On her device, open Norton Security - Settings - Administrative Settings. Scroll down to Remote Management. Be sure that setting is turned on. Then go to the main Norton window and click on Help - Subscription Status to have your Norton product sync with the Norton servers. It may take a little time, but just keep checking.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Installed Norton on a device, but is not displayed in Devices

Thanks, Peter,

That worked. It was actually turned on, but settings was not fully "set" after installation.  I could not get settings to open, rebooted, and then settings opened, remote management was on, and her device showed up in the list.

Thanks,again!

Kudos0

Re: Installed Norton on a device, but is not displayed in Devices

Good news. Thanks for posting back.

Things happen. Export/Backup your Identity Safe data.