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Kudos0

Unable to Sign-in to Norton Password Manager on Edge

Since around 12:00 GMT on 13 December 2018, using my 1809 Surface, clicking on the Sign-in button on the Microsoft Edge extension doesn't complete connection to the cloudconnect server (the new web page it opens just 'blue-circles'). The Chrome extension works fine in Chrome and I can access by vault successfully by other means. I have the same issue with the MS Edge extension on another PC, so it is not the Surface. I have contacted Norton Support and they are calling me back within the next 48 hours. I have also posted a message on the MS Community. I have tried reinstalling the extension, clearing the cache and restarting the device, all to no avail. Has anybody else having the exact same issue please?

Replies

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Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

There seem to be a few disparate factors at play here, since some have had success with an update to NPM, some with the Network Cost Awareness fix, and some by using the "Windows Safe Mode (with Networking, but not "wireless", at least successfully I guess....).

Individually we have collectively spent too many man/woman hours troubleshooting and trying to remedy this issue.  I would propose that if your NPM issue hasn't resolved with these first, simple approaches, it would seem that it is up to Norton to further investigate and fix the issue.  Personally, I would just use Chrome for a while and await the next NPM version to come out, and end all the unsuccessful rebooting and Safe "Moding" - if that is a word.  If it persists beyond the next NPM update, then that is the time to reach out to Norton to let them know that your NPM version is still not working.

If only all this frustrating technical effort and work could be simultaneously redirected to solving some REAL problem of the world, like hunger or peace.  Collectively, we probably could have solved time travel by now.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Is there any further news on this? I've not been able to sign in for a few weeks now and it is very annoying.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

My problem is solved by Norton support true Facebook. First I had a chat contact and after that I turned to Facebook and informed them about my problem. After some time they solved it. Do not ask me how.

Kudos2 Stats

Re: Unable to Sign-in to Norton Password Manager on Edge

I may have workaround for this problem: Click NPM icon on browser, click login, then when blue circle spins, click browsers back button repeat about once a sec until login screen comes. I validated this on couple of my machines and it works for me.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I tried this and it worked on my machine. Thanks.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Thank you Marko  - your suggested workaround worked for me,

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Thank you Marko---your workaround worked for me too.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

This has worked for me too. I was intrigued by this workaround so I tried it and lo and behold it worked for me. I'm now able to use NPM in my Edge browser again. Thank you Marko, its just a pity Norton have still not formally resolved this apparently widespread problem. 

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Yep. That works.

Hopefully, the extension designers will permanently solve this issue. It is intermittent - works for a period of time, then stops working for a period of time, then works, etc. Firefox & my iPhone always seem to work, but not Edge.

Thank you for this workaround, Marko L.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Mine started working at some point as well...and now today, no luck again. 

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I used Marko's workaround and mine was working fine.

I just installed Windows Insider Preview 18312.1001 (rs_prelease) and my NPM wouldn't work again.

I uninstalled NPM for Edge.  Now when I try to Launch it from Microsoft Store it takes me into Edge, but won't install at all.

This release also deleted Third Party items from my Start Menu.  I also had to reinstall my ITunes in order to get it to work, as it removed my previous version.

Chrome still works fine.  I even reinstalled Norton Security and it didn't help.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

All: There are several other threads on the forums with this same issue. Norton and the teams associated with the product(s) are aware of the issue. Currently experiencing the issue on all my systems, I have personally asked for a confirmation as to whether this is an actual bug, IE: a failed attempt at hard coding or some other backend issue. Nothing to date to report. Stay tuned for something soon.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

It's now January 13th 2019 and as far as I can tell the Norton Password Manager Extension for Edge is still non functional (I just reinstalled it and still can't login to my vault). Is this problem ever going to be resolved (or if it has been does anyone know what the procedure is to make it work?)?

Kudos2 Stats

Re: Unable to Sign-in to Norton Password Manager on Edge

Issue status Update: 

Microsoft has identified and fixed the issue and will be releasing the fix via Insiders release.  Once the fix is validated via Insider’s they will make it available as part of their service update.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I just installed the new Windows Insider Preview release.  My NPM is working fine now.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hello

It looks like this issue was caused by something Microsoft either did or didn't do.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

 Waiting 3 more weeks and HOPE MS gets a fix through the insider program isn't cutting the mustard. They should be fixing it now and releasing the patch out of band. Better yet, do some real in house QA testing instead of relying on millions of insider users, whos data they cannot possibly review all of, to be the test for release. Simplicity equals solid solutions.

The last MS update to Edge, IE11, .NET and Windows Scripting Engine was within KB4480116. As a test, I plan on removal of this update as a test to see whether anything changes within PWM for the better or worse tomorrow morning. Things got totally worse after patch Tuesday so I hope things will revert back to a working state.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Update: Removing the update and a reboot didn't change anything related to the issue at hand. We'll just have to sit out the wait for Microsoft to issue the fix.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

 Just found this thread and it works great on Edge!

Thanks !

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

All: A possible workaround / solution was found here by user SecurePC. Give this a go as if MAY take care of the issues on Edge as well. Please let us know if it fixes your issues or doesn't.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I am a Windows Insider Preview Build user.  My NPM is working fine after the last update.

Hopefully they will get the fix out to everyone else soon.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hi Everyone,

We have released Norton Password Manager extension 6.3.0.20 update to address "Norton Account login issue while accessing online vault in Microsoft Edge browser version 44".  Latest Norton Password Manager extension is now available in Microsoft Store. Please update to latest version and let us know the Norton Password Manager login issue status. Thanks

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

FWIW!! The issue is still there. Edge version 44. Extension version 6.3.0.20. Multiple open and restarts of Edge give the same results.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

The update seems to have solved the problem for me  - all working properly again.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hi @SoulAsylum, Can you please try again and let us know the current login status? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Seems to have fixed it for me. A real pity it took so long to fix whatever the issue was but thank you.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

@Sunil_GA

 Just tested Edge again on my Dell laptop. Still NO JOY. The latest version of the extension is installed and on Edge version 44. Funny thing now is the IE issues is gone on all my systems. Vault no longer prompts for the account login and 2FA code before opening the vault. Just an FYI!!

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.270 on Android 1.93
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