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Kudos0

After updating hardware, Norton failed to scan, and do Live updates.

Was running a full system scan without any issues, during this scan I decided to update my software and hardware.
While updating I cancelled the scan and restarted my computer several times due to the amount of updates I did, afterwards I decided to return to doing a full system scan and Norton refused to open. Upon another restart Norton took 2 minutes to load up and show its icon, I could then open it however when clicking on quick scan or full system scan it would do nothing, no error messages, clicking live update said it failed to connect. During all of that Norton still had its green tick on its icon.
I then uninstalled and reinstalled Norton and everything is now back to normal, I would like to know what caused this.

During the round of system updates the following got updated:

MSI Z370 Gaming Pro Carbon AC - Firmware BIOS update.
MSI Live Update 6.
Intel Chipset Drivers - Updated through MSI Live Update 6.
Intel ME Drivers - Updated through MSI Live Update 6.
MSI Command Center - Updated through MSI Live Update 6.
MSI X-Boost - Updated through MSI Live Update 6.
MSI App Manager - Updated through MSI Live Update 6.
Logitech Gaming Software.
Logitech G560 Speakers - Firmware updated through Logitech Gaming Software.
Razer Synapse.
Nvidia Graphics Drivers.
Corsair iQue.
Corsair Vengeance RGB PRO 32GB Memory - Firmware updated through Corsair iQue.
Corsair H150i PRO - Firmware updated through Corsair iQue.
Corsair Scimitar PRO RGB - Firmware updated through Corsair iQue.
Corsair Commander PRO - Firmware updated through Corsair iQue.
Corsair Lighting Node PRO - Firmware updated through Corsair iQue.

Core System Specifications:
Motherboard: MSI Z370 Gaming Pro Carbon AC
CPU: Intel i7 8700K Six Core
GPU: EVGA GeForce GTX 1080 SC
RAM: Corsair Vengeance RGB PRO 32GB DDR4-3200MHz

Replies

Kudos1 Stats

Re: After updating hardware, Norton failed to scan, and do Live updates.

Registered software is often tied to some hardware information stored in some database, or on the hardware itself. Although you did not physically change any hardware, with all the changes you made to firmware, you may have triggered some re evaluation of your system by the Norton product. Had you just restarted a few more times, Norton may have been able to catch up. But your reinstall would have re registered all the hardware and resolved your issue.

Things happen. Export/Backup your Norton Password Manager data.