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Kudos0

Automatic background tasks not working

Everything working OK up to yesterday & first boot of today. Thereafter automatic background tasks that require to be in idle, Live Update, Scan and other various items not working although computer shows in idle mode on performance tabs. Noticed on Desktop this morning (UK) all worked then not working thereafter. Tried on Laptop (not been on since Monday), initially all worked OK then stopped. Something happened in the first update today on both. Any one else with issues ?. Did notice Monday, 'Product Update' came thru' mid morning (after laptop shutdown), same came thru' mid day today on booting Laptop. Updated to 22.17 towards end of last week, no problems till today

Replies

Kudos0

Re: Automatic background tasks not working

Try running LiveUpdate manually a few times, restarting as necessary, until no updates are available? After the 22.17 update, I found another patch available when I manually ran LiveUpdate. That was required to fully update the Norton product.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Automatic background tasks not working

Installed 22.17, ran Live Update & rebooted a couple of times, ran Live update manually a few times that day. Automatic live update next day downloaded another product update file, no further patches received during manual updates. Been onto support 2 hours nearly - no help at all - level two apparently said live updates, quick scanning etc. and various other background tasks have to be done manually !!. Not automatically, most during idle as I have been used to. They ran Live update, scan etc MANUALLY and reckoned no problem - seemed unable to understand issue. Server issues put forward as well - had issue all day - 12 hours +. After updating March Windows 8.1 monthly updates, Action Centre red crossed to update Location settings, turned on Help improve, rebooted, all OK. Problem started today, went back and de-ticked the Help Improve button, rebooted both machines, all worked  as they should. BUT only the once, then issue returned.

Kudos0

Re: Automatic background tasks not working

Done a reboot on laptop, caught up with all background tasks. Had the same happen on desktop, both happened twice during the day. Various other reboots not worked. The recent laptop Auto Live update had 'missed' 4 occasions when it should have run under idle. Desktop once missed 4 occasions. All seems random if it works or not. Once on Desktop & once on laptop, whilst in Settings, had Norton 'Not Responding', it recovered. something amiss somewhere.

Kudos0

Re: Automatic background tasks not working

Hello

I been having issues as well since Tuesday. I got 22.17 the first day it came out and all was working. Auto Live Update, I had to do manually twice today to get any updates. Automatic quick scans ran once early Tues. morning, none for rest of the day even though I received 2 sets of SDS Definitions. Just tried Norton Insight, that has an unknown error tonight, that worked yesterday. Full System Scan ran at 3:30 AM Monday morning as it should. Issues started on Tuesday. Restart fixed temporarily, then back again. Windows 7 Pro latest Chrome. Norton Security with Backup.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Automatic background tasks not working

Kudos0

Re: Automatic background tasks not working

Been onto support. First attempt got an idiot, reckoned all OK as manual Live Update worked & manual scan worked. Could not get over to agent that was not the problem - the automatic bit not working. Apparently level 2 said you have to do manually - these things don't work automatically !!. Tried support again, not very helpful, then I was cut off. 3rd time got someone decent - ended up re-installing on both computers yesterday evening - now working OK. Mind you, it was working OK till yesterday morning (UK), everything OK on first boot, then stopped. Monday, from history, a Product Update ? came thru' PM, likewise Laptop yesterday afternoon (been off couple of days) - both then had issue starting yesterday - something to with that update ??. Can only wait & see. NIS 22.17 & Windows 8.1 if remains OK. Been promised a call back today from Norton - never received promised call back before !!

Kudos0

Re: Automatic background tasks not working

I can confirm the erratic behavior of idle activitys. ie Quick scan only works on 1st boot up then fail to run thereafter..

I also recieved NGC product update on 18th .

Migrons a couple of questions.

1 When they reinstalled Norton was it version 22.17.0.183

2 Have you checked for updates to see if NGC product update has been offered

info Running Windows 10

Kudos0

Re: Automatic background tasks not working

minddrifter48, Installed as latest version 22.17.0.183. Installation  contained 2 NGC product updates as per original upgrade. The rogue NGC product update arrived a few days later on the 19th. Next day after initial first boot and everything working that one time, issues started. This is exactly like when we had to sign into account before signing into Vault. Upgrade was then done to current version, few days later a Product update arrived, next boot had to go thru' the double sign in. Now that new versions will auto install, I hope Norton do a lot more testing & make sure release is 1005, their record has not been too good the last couple of years.

As to now, about 18 hours after re-installs, neither automatic or manual Live Updates have brought up this rogue NGC Product update so whether it is still out there or been withdrawn who knows.

Kudos0

Re: Automatic background tasks not working

Yesterday (21st) both seemed OK except Password Manager Backup did not run on either, over 24 hours since last run, this seems to Backup in the background as opposed to waiting to Idle. Norton Insight I done manually as it was less than 24 hours since last run. Today Desktop booted & tasks run OK, Password Manager Backup ran OK. Thereafter no auto Live Updates etc. even though 3 occasions in Idle mode with Usage Graph showing as such, one occasion a Windows process running for 1st part of idle period but 5-10 minutes after nothing else happening. Switched on Laptop, Live Update Ran but then no tasks run even though in idle. No promised phone call received from Norton yesterday, proves customers are not valued. As Norton been reinstalled on both, can only come to conclusion something amiss. Windows 8.1 + NIS 22.17.0.183, cant understand why basically OK for a day, likewise when the issue started, day after that NGC Product update received. Laptop booted, Live Update ran OK but no follow up quick scan. Turned off NPWM backup to see if this makes any difference. Rebooted laptop, Quick Scan ran OK, then before the issue seem to have caused random behaviour.

Update - that made no difference, still no auto running

Kudos0

Re: Automatic background tasks not working

Been on to case manager support today for 2 2 hour stints. First cleaned up Windows files with scan-now, ran an app to clean out, changed Norton settings etc. Made no difference - well not actually true, ran manual quick scan, removed tracking cookies even though set on Ignore. Went back to support, full remove & reinstall. Live update auto ran during this time and picked up SDS defs. Later under idle, Quick scan ran without removing tracking cookies. Live update DID NOT run at appointed time. Still no further advance. Got to be a Norton Issue. Saw a thread today where Norton Insight not running - same here, Laptop been idle plenty of time for this to happen. Two promised phone calls from Norton did not happen.

Kudos0

Re: Automatic background tasks not working

Hello

For me this has been going on since Monday. I have been receiving the SDS definitions 3 times a day. On Thursday, no quick scans with plenty idle time. Auto Live Updates run very seldom. I have run a couple of manual Live Updates. When I do that, I end up getting 5 - 7 updates at a time. Today, received 3 SDS definitions, 1 quick scan after a day and a half. If I'm lucky, maybe 1 quick scan a day.

I am wondering if Norton is doing more things with using the cloud like they did away with doing scans every couple  of minutes years ago. I don't use the Backup Feature or the Password Manager, so I don't know about those errors.

Have a Good Night and

Thanks.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Automatic background tasks not working

I am having issues with tasks not updating...Live Update, BackUp, Quick Scan, Norton Insight, Insight Maintenance, etc  None of the auto tasks run automatically since latest update to 22.17.  Norton Support did uninstall (including removing all Norton files from my system) and doing complete new reinstall.  Still Insight Maintenance and other tasks that should run automatically in the background are not working! I have done all the reboots and checking for Live Updates etc but the problem still exists.  This looks like a failed product update.  I question if anyone at Norton tested it before release. I only have Norton Internet Security w/Backup on my computer.  Now it doesn't update anything unless I run manually!!  Norton Support was no help...did not seem to understand the product or that Insight Maintenance was a background task that runs automatically and can not be scheduled or run manually.  Kept trying to tell me how to schedule and run a Full Scan.....rude dumb agent!  Not happy.  Where is Norton response on this???

Kudos0

Re: Automatic background tasks not working

Yesterday evening after all works done by support and last posting, auto Live update did eventually work but lot later than it should have done, same time quick scan & Norton Insight ran. These were due to run prior to this, computer left in idle mode for best part of hour. Everything seems to work at random times, totally ignoring what used to be 'scheduled' time. Live update ranges from 1 hour (on schedule) to 4 hours. Looks as though reinstalling, clean reinstall, Norton cleaning Windows files etc. has no effect. Therefore as mentioned above has got to be a NORTON issue. AS Tibbies4Life mentions, the first support agent I chatted to had no idea of the workings of the product saying things like that automatic tasks have to be run manually anyway. Well they do now, not before the upgrade. The fact that Norton still seem unable to release a 'clean' version is worrying for the future as upgrades will be installed automatically. NORTON surely have got to do a lot more testing before release, these issues seem fairly fundamental, they were working properly, now they are not - WHY Norton ?

Kudos0

Re: Automatic background tasks not working

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Automatic background tasks not working

There are 2 separate threads about this failed Upgrade 22.17 and I wonder if Norton is monitoring posts for issues following 22.17  release. I am concerned that Norton Internet Security is not protecting me 24/7 since monitoring tasks are not updating automatically (idle time and in use time....not happening) unless I initiate them.  Problems arose after last product update release I received on 3/19 and continue to today.  Norton Support does not understand how Norton Internet Security works and all they know to do is remote in and uninstall and reinstall and tell you all is working ok when it's not!  They can't tell you why monitoring tasks and system maintenance tasks we can't control,  aren't updating regularly and just instruct you how to set up a Full Scan scheduler...Grrr!!   That was my last 2 hour experience with Norton Support...rude and impatient because he/she couldn't answer my questions.  Norton is silent so far after problems starting 3/19.  An acknowledgement of issues would be helpful. 

My History shows 3 Norton Error Reports submitted every day since 3/19 yet when I run autofix no errors are detected.  I hope Norton is receiving and reviewing all these daily error submissions. I don't understand why Norton releases product updates same day as Windows Cumulative Updates.  Heaven knows Windows Updates can be buggy and bork systems so why does Norton choose to release product updates the same day?  It's frustrating enough dealing with Windows bugs then have to deal with  a buggy Norton antivirus. 

Issues:   Live Update not updating automatically, Quick Scan not running automatically, Backup not updating automatically, Norton Insight not updating automatically, Insight Maintenance runs intermittently if at all and other tasks not updating unless done manually.  

Kudos0

Re: Automatic background tasks not working

Same as Tibbies4Life comments. Everything after a re-install (last 22nd March) seems basically OK the next day, NPWM did not run, Norton Insight not due till this morning. This morning 1st boot downloaded SDS defs, NPWM backup ran, Quick Scan did not work, Norton Insight did not work, Insight Maintenance did not work. Latter also happened quite a while back which used to trigger Norton Insight - this took Norton 4-6 weeks to resolve. Laptop not on yesterday but so far all these have actually ran, Norton Insight not ran but cancelled (this happens on laptop when not on for a day or two), other tasks taking preference. Insight Maintenance OK.  Both computers Windows 8.1, Norton 22.17.0.183 with both loaded basically same set up, apps etc. both reacting differently. Norton just randomly running/not running various tasks, SDS def. for instance should trigger Quick scan. PLEASE NORTON, give us back 22.16 - that was OK. Seems as though a re-install may do most tasks OK for a day then loose it's way - do we need to reinstall every other day ? NORTON Please respond as a matter of urgency. Update - Laptop Norton Insight over-due - not auto run, Performance Usage shows as being in Idle Mode.

Update - Both computers now been in Idle Mode (Laptop under power) - no outstating background tasks have ran !!

Kudos0

Re: Automatic background tasks not working

Rebooted both computers, Laptop did not then touch, Desktop opened a couple of apps. Both left, both went into Idle, no due tasks ran at all. Both last live update on boot 3 hours ago, laptop Norton Insight nearly two days ago (off yesterday - see above). Desktop Norton Insight maintenance18 hours ago yesterday pm, Norton Insight 36 hours ago. Situation now getting worse. THIS NEEDS URGENT ATTENTION BY NORTON

Kudos0

Re: Automatic background tasks not working

Rebooted both computers, Laptop did not then touch, Desktop opened a couple of apps. Both left, both went into Idle, no due tasks ran at all. Both last live update on boot 3 hours ago, laptop Norton Insight nearly two days ago (off yesterday - see above). Desktop Norton Insight maintenance18 hours ago yesterday pm, Norton Insight 36 hours ago. Situation now getting worse. THIS NEEDS URGENT ATTENTION BY NORTON

Kudos0

Re: Automatic background tasks not working

For info:- Booted computer this morning. Live update ran before idle as usual.

Set idle time for 1 minute and sat back and watched graphs.  Computer showed idle after 1 minute

Idle tasks ran after 28 minutes including quick scan

Norton Insight finally ran after 30 minutes first time in 72 hours.

Suggest Norton go back to the drawing board on this one.

Kudos0

Re: Automatic background tasks not working

Lap top caught me unawares by running live update 5 hours after boot, desktop still not run 7 hours after 1st boot download. No other tasks run in the meantime. Ran manual scan, manual Norton Insight. Only advance being Anti-Spam, Licencing & Product Maintenances which apparently do not require to be in idle mode. Looks as though this upgrade & Norton completely lost the plot AGAIN. Thought the last issue of having to log into Account prior to logging into Vault was bad enough - this beats that hands down. What is going on at Norton?

On each reinstall, receive 2 NGC Product updates but not the 3rd a which came down a couple or so later which seemed to start the problems. Has this now been incorporated in the 2 main ones and they are now 'bad'.

Still not certain whether this has been escalated or not, was inferred during chats but been told a number of things that were incorrect during this episode.

Kudos0

Re: Automatic background tasks not working

Think I am going mad. Shut down Desktop 3:23 pm, booted 3:45 pm for 4th time today, touched nothing, there was some disc activity, left until finished.  Auto scan ran 4:09 pm because auto live update ran @ 1:32 pm. Before shutting down, background tasks showed last running as 6:52 am which was following 1st boot of day @ 6:37 am (all delays set @ 10 minutes), between 1:32 pm and 4:23 pm computer was idle at least 3 times for 15-20 mins so scan could have run. Insight maintenance now updated to 4:01 pm whereas all today been showing mid yesterday afternoon. Perhaps this is what happened on Laptop ! although that has not run background tasks as at shut down (4:03 pm - Live update 11:30 am)  see last posting. So are some things happening but background task list not being updated ?. Made sure of situation prior to above 2:00 pm posting. Cant remember if I checked history - sure I did, 1:32 pm is showing now along with a manual done @ 12:35 pm. Plot thickens.

Kudos1 Stats

Re: Automatic background tasks not working

Hello

I left a notice with the Admins about many users having issues with many parts of Norton. I left a link to this thread. Perhaps on Monday, one of the Admins will stop by this thread. I don't think I mentioned the other thread. I hope it will help. I have been having 1 idle quick scan during the early morning hour every other day

For me, this all started a week after I got 22.17 and a week after I got windows updates. Win 7 Pro 64 bit. The 2 errors that have been showing up have to do with the Password Manager which I don't use.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Automatic background tasks not working

Floplot thank you! 

I would like to think Norton is busy trying to figure out what went wrong with release and not ignoring our posts and pleas for help.  Today none of my  auto tasks ran and zero Quick Scans after almost 18 hours from last scan.  CPU usage for Norton almost nil.  So much for periodic Scans to protect from threats!  What does it take to get Norton's attention?  Where is Sunil or other Norton Admin.???   All Norton maintenance tasks not updating automatically and over 18 hours ago with computer on. Nothing updated during Idle time.  No LU when I turn on computer unless I run it manually.   Seems like something in Norton broke when it launched same day as Windows March Cumulative updates which installed successfully and working fine.  I have Norton Internet Security w/back up.  I don't ever recall a time when there were so many function failure launches.  I am concerned that Norton isn't protecting me!

When ALL functions are not updating and scans not activating....are we protected from threats when our computers are idle when we're asleep?   NORTON where are you!  

Kudos0

Re: Automatic background tasks not working

Cottoned on this morning re. Live Update at least. This used to run in background without being in idle if had not run for 6 hours and idle state not being entered during that time, either computer being used or shut down during that 6 hours. A while back, that appeared to have changed to 7 hours. Yesterday, 1st boot of the day (been off overnight 12 hours +), LUD ran & got SDF defs. No other auto updates until 7 hours later, likewise the Insight Maintenance which runs in idle. Auto scan took something like 10 hours to trigger. Today, only LUD ran + 3 greyed items at bottom of list, here again been off overnight, scanning & insight maintenance still showing as yesterday's times. Norton Insight ran manually yesterday because it was overdue, see if runs auto at 10:25 am today. After yesterday's scan, no other auto tasks ran before shutdown just under 3 hours later. Also as stated above, the background DEFINITELY showed LUD last time run just before 7:00 am, on 4th boot of day at 3:45 pm, this had mysteriously changed to just before 2:00 pm as mentioned above. Looks like in the large part, the internal Norton time triggers have gone haywire along with registering in tasks listing.

During one of the chats, I was told this had been moved up to level 2, been on to level 2 twice I believe. Mind you been told other things that were not correct.

Kudos0

Re: Automatic background tasks not working

Just been having a snout around, don't know if this has any meaning. Looking in Program  Files, Norton Data Definitions - say SDS Defs, there is a folder newdefs-trigger containing a DAT file named trigger-data. This file shows properties as being 0 bytes, would have expected this to be a few bytes, assuming this would log last or next trigger time.The same applies to all folders/files under the respective definition headings, all show trigger files as 0 bytes. Still no further tasks run since previous post.

Update. Copied one of these .dat files, pasted elswhere, renamed. Opened with Notepad - file completely empty with no info so how can this act as a trigger unless it uses only the time file created ? Expected to include a date & time & other info. This is above my level of understanding.

Kudos0

Re: Automatic background tasks not working

mgirons:

Just been having a snout around, don't know if this has any meaning. Looking in Program  Files, Norton Data Definitions - say SDS Defs, there is a folder newdefs-trigger containing a DAT file named trigger-data. This file shows properties as being 0 bytes, would have expected this to be a few bytes...

I think that's normal, assuming your referring to the trigger.dat files.  For my NS v22.15.1.8 (the last version of Norton that is compatible with my Vista SP2 OS):

Instead, check the version number and creation date of your latest SDS Definition set at C:\Program Files\Norton Security\NortonData\<product version at installation>\Definitions\SDSDefs to see if it's similar to the version number of the latest available SDS Definition posted at Symantec's Virus Definitions & Security Updates web page at https://www.symantec.com/security_response/definitions.jsp.  I received the SDS (virus) Definition v20190325.002 today during my first Automatic LiveUpdate, which is actually slightly newer than the v20190325.001 (rev. 1, Sequence Number 50990460) currently listed on that Symantec web page.

Just an FYI that it's not unusual for the idletime Norton Insight task to go an entire day without running on my computer.  I'm not sure but I think Norton Insight has a relatively low priority compared to some other background tasks listed at Settings | Administrative Setting | Background Tasks | Configure.

If you want to confirm that Norton is failing to run background tasks during system idles it might be best to stop running these tasks manually while you're troubleshooting and just monitor your system for a while.  I reported an issue a few years where my Automatic LiveUpdates were running as expected but I went an entire week without receiving an SDS Definition (which also caused my Quick Scans to stop running for a week, since Quick Scans are only scheduled to run after a new SDS Definition set is delivered).  See CanadianSteve's thread NIS Downloading All Updates But SDS Definitions for further information.  In that case affected users could force a new SDS Definitions to download if we ran LiveUpdate manually, so the only way we could confirm with Norton staff that the problem hadn't been fixed was to stop running tasks like LiveUpdates and Quick Scans manually.

However, if scheduled background tasks like Automatic LiveUpdates aren't running at all on your system (or are running sporadically every few days), even after you decrease your Idle Time Out settings at Settings | Administrative Setting as minddrifter48 did <above> (e.g., Automatic Resume Delay From Sleep or Hibernation = 2 Min; Automatic Tasks Delay = 4 min; Idle Time Out = 1 min) and you allow your system to go into idle mode long enough to trigger these background tasks, that's a completely different problem that could be pointing to an issue with the Task Scheduler or Norton's ability to detect when your system enters idle mode.
----------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.1.8

Kudos0

Re: Automatic background tasks not working

Imacri. Thanks for that, I thing all posters are reporting basically as your last paragraph. Auto live updates till a few days after upgrading to latest version update, ran every hour provided computer had entered Idle mode . Now could be in idle for hours and none of the tasks run. Like today, LUD ran on boot am, downloaded SDS defs, left in idle for long periods before the hour was up, scan etc. not running. This afternoon, computer been off since 11 am, nothing updated during that time except 3 of the greyed out items at the bottom of background tasks, those notated that working not in idle, Insight maintenance not running but requires to be in idle. Rebooted 3:40 pm, todays SDS file updated to 2019325.02, this mornings download was for 24th, more than this 7 hours between LUD running, so that scheduler appears OK. Based in UK so used to get an updated version for previous day, early afternoon would get today's latest version. This is as it has been for ages. Norton insight should run every 24 hours during Idle, if this is missed runs next idle period although seems to have low priority, if say a LUD is due, that takes preference. Some-where the Norton task scheduler timer has gone adrift, Performance/Graphs/Usage showing computer in in Idle for long periods, no user input or anything else happening. All was working as should until a few days after updating to 22.17.0.183 which seems to be the general reporting. General census issue started 19th/20th, I noticed on 20th. Version released 11th/12th., I think I updated 15th/16th.

Regards

Kudos0

Re: Automatic background tasks not working

Finally got overdue promised phone call from Norton, left answer phone message to contact chat support - eventually got thru' to level 2. Went thru' all problems involved. Agent started doing various thins outside \Norton, repeating some that had been done a few days ago. Altered some settings within Norton.Then done MANUAL Live update and said 'that's working OK, Pointed out it is the AUTOMATIC running that is the problem, never got a response to that. Showed him auto LUD had run 3 & half hours ago, asked him why this had not subsequent runt - no response. Then started on other things nothing to do with Norton, requested that I be informed before these were done - may have said to brick wall. Tried to intervene by typing into respond box but cursor operation from other end prevented me doing this. Got a remark back that I was interfering with what he was doing. Not impressed at all, Norton will cannot seem to understand the word 'AUTOMATIC'. Any queries I had were totally ignored, Norton will not accept it could be their product that is not functioning correctly. For the last 45 mins Desktop running scan & repair drive, now @ 10%, this was checked on previous chats by a different method. Only thing gained was that this has now gone to Level 3 support. Supposed to get a call back 48-72 hours time, would not give me a day, supposed to wait by phone for a call that no doubt will not come. Previous 2 assured call backs never happened, the voice mail left today 4 days overdue. Got to find something other than Norton - they have no respect for customers. Agents only hear what they want to here, need some coaching as what the word Automatic means.

Sent another couple of questions - other end sighed off without even saying goodbye - these are the people we have to deal with.

Kudos0

Re: Automatic background tasks not working

@mgirons,

This is same exact experience I had with Norton Online Support last week.  Might as well not bother contacting them because all they know to do is uninstall and reinstall product.  They started deleting files right and left to do uninstall and reinstall of latest update and when I tried to ask what they were doing I was told it was necessary to delete old Norton files on my computer before reinstall. No warning or permission just starting deleting files.  They don't understand how Norton products work and are rude and inpatient.   Couldn't tell me why automatic tasks weren't working properly after checking schedules, etc.    I too tried to convey to them what my problem is and they refused to allow me to communicate on the online connection and then proceeded to show me how to schedule Full Scan.  Then disconnected from session without giving me opportunity to finish my questions.  Very poor service.    It's as if Norton outsourced their online Norton Chat Support because they no longer care about quality of service and rush through the process and don't allow opportunity for dialogue while in remote session.  That is dangerous!!  Customer online support has really deteriorated from prior years!

I believe there is a "task" failure in last update and it's going to take Norton Admin. to solve his problem.  They have yet to to respond on this thread.  Meanwhile problems still exist.  My Quick Scan has not run automatically since 3/24 and SDS definitions updated this morning with more than ample idle time for Scan to run.  I'm waiting to see how long if ever, Quick Scan auto runs as periodic scans are supposed to run after SDS definition updates. As of today there have been zero automatic Quick Scans.  Latest product update is not working properly.  Where are you Norton??  HELLO?? 

Kudos0

Re: Automatic background tasks not working

@peterweb

You indicate there was a patch after your product update to 22.17.   No such update patch was pushed to me after multiple Live Update runs and reboots etc.  Uninstalled and reinstalled Norton Internet Security with help from Norton Support and verified I have last update 22.17.0.183.   Still problem with tasks not running automatically exists. 

Kudos0

Re: Automatic background tasks not working

Original install done, rebooted, ran Live updates, 2 NGC Product updates came down, done another reboot, Live Update, nothing else came down. I think it was 2 or 3 days after at 3:40 pm time (UK), had an out of the blue NGC Product update, Cant check now, had reinstalls so history has been cleared. Unable to check on Desktop as what ever todays chat support did, Check & Repair instigated by agent got stuck. Somewhere trying to cancel computer crashed out, would not boot, Repair could not do so. Had to take back to factory settings, lost all files (luckily done a backup  of all files this afternoon)

Kudos0

Re: Automatic background tasks not working

Hello

It looks like my effort to notify Norton here didn't work. My Automatic Live Update runs about 4 times now in a 24 hour period. I do get my SDS definitions every day. I am now down to 1 quick scan per day in the early hours of the morning of even dates of the week. My weekly full system scan was scheduled to run this morning at 3:30 AM. Today is the 25th,not my day it seems for 1 quick scan, so I guess that is why it didn't run today despite being scheduled.The weekly cleaning of temp files for Chrome and IE didn't occur either. Scans are not important since the default is now monthly.

Have any of you noticed a frequency of when your quick scans do run? It seems like they aren't supposed to run any more after SDS definitions any more. I am really wondering if these activities are happening in the clouds now more frequently without telling us? Without the scans, how do we know if malware is present? Do we rely on the old fashioned icon that didn't get changed?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Automatic background tasks not working

All,

Symantec are aware of these threads.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Automatic background tasks not working

Krusty13, thank you for this information. It sure would be nice if Symantec Admin would post to let us know they are aware so we know they aren't ignoring  us.  

Kudos0

Re: Automatic background tasks not working

Floplot, my Quick Scans quit running automatically after last update to 12.17.  I have to run it manually after computer sitting idle for 12+ hours.  Automatic Live Updates only running once a day.  Yet when I run Live Update manually, there are about 4-5 updates each time and some are flagged as Critical.    Back up does not run automatically, Norton Insight does not update automatically and Insight Maintenance hasn't updated since 3/23.  All these updated automatically before last update.    I am concerned I'm not protected while waiting 24 hours to see if they auto update and of course they are not.  I have to manually update these functions. Not an optimum preference but that's all I can do for now.  I don't think it's expecting  too much for an antivirus to protect our computers by running tasks and scans automatically. We shouldn't have to "guess and hope" we are being protected. 

It's a Norton problem. Last update broke it and they need to fix it. 

I'm running Windows 10v1809  on HP Spectre laptop Home Edition, Browser is Chrome latest version.  Norton internet Security w/BU 22.17.0.183.  

Kudos0

Re: Automatic background tasks not working

I manually ran Live Update and received new SDS Definitions, then left my machine idle for many minutes.  No automatic Quick Scan has ran since.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Automatic background tasks not working

I wonder if Symantec's live update servers were affected like ASUS Live Update and Kaspersky servers were last week?  Could all this be related?  Kaspersky called it Operation ShadowHammer and is backdoor malware. Supposedly was done as publicity stunt by Kaspersky but it stayed on their servers for long time.  I read about it on AskWoody.com  today and blog on forum indicated 3 other vendors besides Kaspersky were also affected but how it didn't say.  You can find article post there.   Comments from Ask Woody members indicated Symantec knew about this  Operation ShadowHammer,  on or around 3/23 - 3/25.  These are the dates we all started having problems with auto updates.  Could this be related to this Kaspersky thing?   

Kudos0

Re: Automatic background tasks not working

@Tibbies4Life,

I'm not sure how that would affect background tasks and in my case, automatic quick scans from running though.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Automatic background tasks not working

Hello

I get about 4 Automatic Updates in 24 hours. 1 quick scan in the early mornings on the even dates. My weekly scan didn't run since it was scheduled for the 25th. For me, it started a week after I got the 22.17 update. It started on the 19th. It's a week now. At the same date, the 19th, we got a new firmware for the Norton Core. Don't know if these things are related or not. I don't think the others are on the Core though.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Automatic background tasks not working

Floplot. These 4 a day would I suppose  tie in  with LUD running in background if not having run in previous 7 hours. Laptop still with continuing issues. Desktop in for repair - first & other boots after last on-line support session kept getting stuck on Scan & repair, would not boot - eventually would not even start. During support, agent was checking/changing settings here there and everywhere OUTSIDE of Norton - they seem to be under the impression this is not a Norton issue. Thanks Norton for messing up my computer.

Still no response to Private Message sent 3 days ago.

Norton need to take this issue seriously, as stop gap just re-release 22.16 which was working OK - 'if it's working, don't mend it'

Picked up SDS Defs just before 6:00 am (been shut down 12 hours), only item than has run is Community Watch, been in Idle just under 20 minutes, At least important (Community Watch) working as it should. PWM backup caught up this morning, due 9:00 pm yesterday but computer not on that time.

Kudos0

Re: Automatic background tasks not working

After 3 days Insight Maintenance finally ran once and when I checked security History, there were 3 error reports generated and submitted. Ran auto fix but said no errors were detected. Quick Scans still not running automatically and Live Update does not update throughout the day...have to run that manually as well.  Hope this gets fixed soon. 

Kudos0

Re: Automatic background tasks not working

From Product Manual.

Even if you have the latest version, always ensure that you have all the latest protection updates. LiveUpdate automates the process of obtaining and installing protection updates.

You can run LiveUpdate or turn on Automatic LiveUpdate to obtain the latest updates.

During idle time, your Norton service runs a Quick Scan when there is a definition update.

Kudos0

Re: Automatic background tasks not working

After being in idle for 10 minutes, auto live update ran (auto SDS defs received 3hrs 20 mins before) immediately by Quick Scan (quick scan last run 32 hrs ago with previous SDS being received 19 hrs ago). Computer on another 90 mins after, went into idle a few times with nothing more happening. Shut down then on again for 2 - 3 hours PM, no further tasks ran. Also Insight maintenance ran at same time as latest SDS & scan, last ran sometime on 25th, All timings we are having seem totally haphazard, only things with me that seem OK  are the '7 hour' rule for LUD & NPWM backups. Is Norton now using a sun-dial for timings, cloudy weather affecting results.

Kudos0

Re: Automatic background tasks not working

Tibbies4life

I don't think shadow hammer is connected with our problem. The date the problem started was the 19/03/19 before any mention of

shadow hammer. Reading AskWoody I understand it was only Asus auto update servers that were affected the other vendors mentioned Kasperky ,Symantec and MS issued Defs to detect it.

Kudos0

Re: Automatic background tasks not working

My issue definitely started on 20th, day before Norton insight did not run but put that down to the fact Anti Spam maintenance run a couple of minutes before which I have noticed postpones NI for 5 - 10 (if left in idle). shadow hammer mentioned above, seen no posting by Norton that they have this covered.

Kudos2 Stats

Re: Automatic background tasks not working

Hi Everyone,

Thanks for reporting in Norton Community Forums. I have sent a private message requesting for logs and more details for further investigation. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Automatic background tasks not working

Ran full scan this PM, came up all clear. During this running, best part of a couple of hours, Auto LUD & Quick scan ran. LUD 7 hour rule beaten by just under half an hour, Norton Insight Maintenance also ran for 1st time since yesterday. Norton Insight itself not run for 46 hours and that was manual. Will do manual now.

Kudos0

Re: Automatic background tasks not working

Hello

I had a Quick Idle Scan 2 early mornings in a row. That is a improvement over every other day. Discovered my Identity Definitions haven't been updating as often as they should either.  There seems to be more broken in Norton for me than is working for me. I never had so many issues at once for this long.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Automatic background tasks not working

Yesterday & today, 1st Boot of day, ALL background tasks that should, worked. Only one outstanding is Norton Insight which has not run Auto since issues commenced but this is quick & easy on manual, this I believe is low priority any way. Yesterday morning no further movement up to shut down. Early afternoon, only on for just over an hour, auto LUD ran and last 4 greyed tasks worked. Later afternoon, auto LUD & picked up SDS defs & auto scan ran. Then again no further action up to shutdown just over an hour and half later but may not been idle that time. Since first update today, since auto scan ran, have not be idle so auto LUD not had chance to run. Still can't comment on Desktop as still in for repair after on-line support session 23/24th fully crashed it out. Yesterday showed bit of an improvement but issues are still there.

Fairly certain, agent downloaded some logs while on connected support.

Be weary of support taking control of your computer - don't know if mine is a write off yet.

Kudos0

Re: Automatic background tasks not working

I turned my laptop on around 1:30pm today and checked history of tasks shortly thereafter and almost all of the tasks had auto run within minutes of each other.  There were a few that didn't but the important ones ran automatically including gray tasks. Insight Maintenance ran after not running since 3/26. Norton Insight ran as well as Automatic LU, Quick Scan, Full Scan, Norton Community Watch, Backup...the important ones.  Not sure if the issues have been fixed by Symantec but time will tell.  Hope it's not temporary. 

I agree with mgirons, be careful who you give access to at Norton Online Chat.  The last recent support session for me was very scary!  When an agent  working on your computer refuses to give back control so you can chat with them it's very dangerous!  I don't know that I will ever allow Norton Online Support to help me again!   I had some issues with 3 drivers after my online support session with Norton last week.  They move so fast it can be difficult to follow them and they need to relinquish control to customer when contact is being attempted, Failure to do so erodes confidence and trust in Norton Online Support.  

I would like to know if Sunil G A found a solution to these auto task issues and hope my auto updates today weren't a fluke.