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Kudos0

Scan is not working

I have just renewed my subcsribtion for Norton Security. Re-installation worked fine, things look good... but one small issue: scan does not work. No matter if it is quick scan or custom scan, whenever I hit the "scan" button nothing happens. Similar thing with "auto-protect" and "sonar" - both are disabled and I can't enable them. Moreover, the icon of Norton is marked with red "x" showing that Norton is not working. I've cheked windows options (win10) - Norton is set as the security provider, it is not locked or anything like this. It just does not work. Now, I don't know whether other issues work or not, at this point I'm focused on most basic functions.

Replies

Kudos0

Re: Scan is not working

Have you run LiveUpdate manually a few times, restarting as necessary, until no updates are available?

Also if you have Windows  Fast Startup feature enabled, you may not be getting a full system shutdown required to fully update software updates like Norton's.   If you use Windows 8/8.1 or 10, there can be an issue with the Windows Fast Startup feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Scan is not working

Open Norton and run "Get Support" from the Help menu.

Kudos0

Re: Scan is not working

failsafe:

I have just renewed my subcsribtion for Norton Security. Re-installation worked fine

Hi failsafe,

I'm a bit confused. If this was a subscription "renewal", why did you have to reinstall Norton?

Also, did you remember to remove Norton prior to reinstalling it?

Semper ubi sub ubi

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