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How to update manually - NOT clicking Dead Update!
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The Community Start New Post, Thread, Chat (whatever the new buzz words are today) drop-down that demands a product be picked, should carry all products, but doesn't so I picked the closest. My "Product" is listed as Norton Security Premium as well as Norton Security With Backup" take your pick. THAT'S NOT the "issue"
The issue is, I was just told by phone support that I have to manually do so-called "Live" Update "every 2 to 3 days" on all my devices by clicking the "Update" in the Norton GUI. I have 3 devices, Norton account online says 5. what-ever! I had no idea that "Live" meant the person that has to do it manually! When I do this... see Item 3 below - sigh!
Now the problem, When I do a manual update, I've let it run for 4 hours one day, another day 30 minutes, 10 minutes, another day for a hour, and every time, it ends with a error message that it was unable to update, to try again. More often than not, it just sits at "Checking for updates" and doesn't even get to download part.
Phone support ALWAYS wants to "take remote control" and when I've allowed that, the first time, I was left with a re-boot that could not find the O/S and ended up losing everything. Second time, years after the last foobar, the girl downloaded Norton removal tool, ran it, downloaded Norton installer, ran it, and that failed so she repeated it SEVENTEEN times in 5.10 hours! Just how many times removing it and reinstalling it was supposed to work is anyone's guess. So - no one from Norton is permitted to take my computer away again.
After calling back a couple times today, I finally found a agent that was willing to part with the 64 bit and 32 bit that are supposed to be the UN-LIVE method/version of finding, downloading and wedging in the latest fingerprints by hand - side-stepping Dead Update. A task I am told I need to do 2 - 3 times a week on 3 devices! HOWEVER, I wasn't told what the file will do... just that I should dload it, and run it.
Does anyone have the link that explains how to use the the .exe files suggested by Norton that forces one to manually download and install the fingerprints? Norton says I have to use the new method - "2 to 3 times a week" and that, is not mentioned anywhere in HELP (me buy more stuff) documents.
The file I have is called "20190415-007-core3sdsg2v5i32.exe". It took a few calls to get a agent to send it, now what do I do with it? Is it just going to open Norton, and run Dead Live update? Is it going to reboot to "Operating System NotFound" again, or is it just going to download Norton Removal, reboot (hopefully to a OS), and then download and re-install the problem again?
I know someone will ask, so ... I'd call them back, but I hate explaining why they can't access my rig, why I need this (because Live is Dead), and I already spent 4.45 hours with them today.
I wasn't born a facetious cynic, I was trained by Norton, Dell, HP, Google and Microsoft!
p.s. Anyone want to help me set up a GoFundMe to buy some coloured fonts for Norton Community?