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Kudos0

Touch ID not functioning in Norton Passowrd Manager 6.4.43

I am using Norton password manager version 6.4.43 running on an IPhone SE running IOS 12.2 and the touch id option is not functioning, when you log in it just jumps between pin and password as your login options.  Any ideas?

Replies

Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

The fingerprint ID is still working for me  on my iPhone 6s on iOS 12.2 and NPM 6.4.43. Was it working correctly before  the OS update and the NPM update?

I know your device would have been restarted during the OS update, but have you tried one more restart of the device?

If that does not help, try resetting your PIN in NPM, Then restart NPM and see if you are able to use the fingerprint again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

I have tried resetting my pin and I have also deleted and reinstalled the app with the same result. I am at a loss.

Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

Did you try restarting your device?

Does the fingerprint ID work in other apps or for logging into the device?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

this is the only app with the problem, I even tried a full phone refresh with an apple genius tech person.

Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

When you get to the vault login, after setting up a PIN, did you tap on Touch ID at the top right?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

yes the little logo spins and the pin box stays highlighted in blue and the portion underneath changes from enter your pin, to vault password, each time you touch the "touch id" box.

Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

Are you able to open your vault with a PIN or password?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

Pin and password both work, when I delete my finger print I get the following message when I press the touch-id box in the app. “To access your vault with fingerprint recognition, register with your device’s Touch ID”. I’m not sure what they mean by that or what to do. When I re-add my fingerprint I’m back to my same old problem.
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

“To access your vault with fingerprint recognition, register with your device’s Touch ID”

If you have deleted your fingerprint from your device, this message is just telling you that you need to register your fingerprint in the iOS Settings.

This one has me stumped. There may be some difference in the SE and 6S model iPhones we have. I'll ask my contacts for some advise on this.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

My contacts have passed this issue along to the appropriate team.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

Enclosed request

[Admin Edit: Removed attachment with email address]

Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

@Miklos Cseh and @Ron633

I have been informed that there is an update to NPM that allows better telemetry for diagnosing this problem. Please update your NPM app and ensure you accept any prompt to allow NPM to allow Norton to provide feedback.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

When will this update occur I don’t see it in the App Store yet for update
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

It came out a few days ago.  It is version 6.4.47

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

I downloaded that already got and it didn’t work.
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

It didn’t work I downloaded it already
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

My post above notes that the update just allows for better telemetry between your device and Norton to help diagnose the issue. It does not fix the issue.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

Thank you for clarifying that,it’s much Appreciated
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

Is there a update yet for the Face ID,is anything getting done about it.
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

No news yet. Users with the issue need to be using the product to produce the telemetry for Norton to examine.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

this as been fixed with release 6.4.56 all three opinions to login - pin, password, touch Id are all functioning correctly.

Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

Miklos Cseh

Great news. Thanks for posting back.

Ron633

Can you check to see if this update resolves your face recognition issue?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

It’s working perfectly,thank everyone for me,have a great day,I new Norton would fix this eventually .
Kudos0

Re: Touch ID not functioning in Norton Passowrd Manager 6.4.43

Good news Ron. Thanks for confirming.

I have already notified my contacts that the issue is resolved.

Things happen. Export/Backup your Norton Password Manager data.