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Device has not reported any activity - Android phone
I have been having problems with Norton Family on my son's devices for the past couple of months. I continue to get email messages stating: Device has not reported any activity. The following device(s) have not reported any activity in the last 1 days. Check the device(s) to make sure that Norton Family has not been turned off or uninstalled.
- Uninstalled and reinstalled Norton premier and Norton Family on his devices several times, and deleted/re-added device to his child profile under Parental Controls.
- Deleted his Child profile, created new Child, and re-added his devices to new profile
- I don't think he is uninstalling or turning off, because when I tested turning it off on his phone, I get a different email notification.
- When I check his activity for today it show 2 hours used, and 1.8 used yesterday, so obviously phone has been used. And he can go well beyond the 2 hrs that was set for him for daily use under House Rules. Some days also showed 0 hours which was not correct.
Phone is Moto G5 Plus and does not have a data plan, only uses wireless connection. Have same issue on his Samsung tablet, uninstalled Norton Family.