• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

VPN stopped Workin

I upgraded to Norton 360 Premium 1.  The VPN feature worked for a short time then refused to turn on from the MY Norton controls page. The button is there but is not responsive. I am running the most recent version Win 10.  Can anyone help? Thanks

Replies

Kudos0

Re: VPN stopped Workin

Other users have been seeing the same kind of issue with the VPN feature in the new 360 product.  Norton is aware of this issue.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: VPN stopped Workin

@ peterweb.  

When does Norton expect to have a fix for this?  I purchased 360 Deluxe and the Secure VPN was a part of the package.  It worked fine for a couple of weeks.  Now nothing.  This is on my Windows 10 Laptop.  On the other hand, I am not having any issues with it (currently) on the mobile phone I installed it on.

Kudos0

Re: VPN stopped Workin

Norton never gives time frames for updates. 

Your mobile version of Secure VPN is obviously different code for a mobile device. So it would not have the same problems as a Windows version.

Things happen. Export/Backup your Norton Password Manager data.