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Kudos0

Renewing your Subscription to Norton...?

Posted: 09-Dec-2008 | 10:20AM · 6 Replies ·

Hi guys.

In my house there are 3 computers, all connected via a wireless router. A year ago, we bought a disc that would allow us to install Norton Anti-virus on each of the 3 computers (individually inserting it into each ones disk drive and installing the software), and since then its worked fine and we're happy with the service we're receiving. Now, its time to update, and the software on each of the computers says '3 days left, time to renew!' - just wondering, if I re-subscribe to norton, from say, my single personal computer, will that cover the other two computers also, that are on the network? or...will I have to click on 're-new subscription' on each of the 3 computers individually, and pay the re-subscription fee three times over?

hope that question's clear

thanks for any help you can give me!

- jay

Message Edited by Jay182 on 12-09-2008 10:22 AM

Replies

Kudos0

Re: Renewing your Subscription to Norton...?

Posted: 09-Dec-2008 | 10:20AM · Permalink

Hi guys.

In my house there are 3 computers, all connected via a wireless router. A year ago, we bought a disc that would allow us to install Norton Anti-virus on each of the 3 computers (individually inserting it into each ones disk drive and installing the software), and since then its worked fine and we're happy with the service we're receiving. Now, its time to update, and the software on each of the computers says '3 days left, time to renew!' - just wondering, if I re-subscribe to norton, from say, my single personal computer, will that cover the other two computers also, that are on the network? or...will I have to click on 're-new subscription' on each of the 3 computers individually, and pay the re-subscription fee three times over?

hope that question's clear

thanks for any help you can give me!

- jay

Message Edited by Jay182 on 12-09-2008 10:22 AM
Kudos1 Stats

Re: Renewing your Subscription to Norton...?

Posted: 09-Dec-2008 | 10:39AM · Permalink

The simple answer should be that you will be alright and that renewal will do just that -- give you a 3 PC licence if you have a 3 PC version ..... but I can't see anything that indicates that the Renewal site on the Norton Store knows about 1, 3 and 5 PC versions, if they exist for NAV ( I know they do for NIS since I've seen them in the stores).

But I don't see anything on the Norton Website other than for a 1 year 1 PC version of NAV2009 at $39.99 to purchase and the same to Upgrade/Renew.

Are you sure you have Norton AntiVirus and not Norton Internet Security?

Hugh
Kudos0

Re: Renewing your Subscription to Norton...?

Posted: 09-Dec-2008 | 10:49AM · Permalink

hiya! thanks for the help so far.

I've just looked on the software and here are the details of my version:

product name: Norton 360

version: 2.5.0.5

product type: symantec

and ive also clicked 'renew'

when it prompted me, and was given 3 options. I was ecouraged to 'renew' to the following version:

'Renew 

Your current product subscription expires on
13-Dec-2008

Renew to

Norton 360 Subscription 

£54.99*'

oh, I've also seen that it says that as a feature of that Norton 360 renewal subscription, is gives:

'Protection for up to 3 household PCs'

so that should be ok, right?

if I renew from my one computer, the version I renew to should somehow also renew the Norton 360 on the other two computers?

again, I really appreciate your help!

I'm a dunce when it comes to this stuff.

Kudos1 Stats

Re: Renewing your Subscription to Norton...?

Posted: 09-Dec-2008 | 11:24AM · Permalink

The Answer is YES!

If you renew for one computer, that will also extend the subscription for other two computers. You may have used the same Product Key for all the 3 computers. Hence, renewing subscription on 1 computer will reflect on all those 3 computers. After renewing subscription in 1 computer, synchronize the Norton 360 with subscription server on other two computers.

1. Start Norton 360.

2. Click My Account.

3. Click Renew Subscription.

4. Click I have already purchased a subscription. Please check my subscription status.

5. Click Next.

6. Make sure that you are connected to the Internet, then click Next. Your subscription status is verified, and you see the number of days that remain for your subscription.

7. Click Finish.

Kudos0

Re: Renewing your Subscription to Norton...?

Posted: 09-Dec-2008 | 12:27PM · Permalink

Great, guys

it worked

thanks a lot! really appreciate it.

Kudos0

Re: Renewing your Subscription to Norton...?

Posted: 09-Dec-2008 | 1:43PM · Permalink

Ah -- that explains part of it -- that it was not NAV.

N360 is a good fit and forget program with some extra features that can be useful to have available. However it is not yet of the same generation as NAV/NIS2009 although Symantec is working on N360 V3 at present and there is a thread running in the Norton 360 Forum here asking for suggestions and feedback, if there's anything you find could be better. V3 is likely to use the vastly improved engine of NAV 2009.

You are not losing out however if N360 does all the security you want since when N360 V3 is released -- probably in the spring -- you will be entitled to a free upgrade for the balance of the subscription you just renewed.

On your multiuser question -- it is the KEY itself which records what type of licence you have so what you have done is going to apply to the other PCs using the same KEY. And by using Renew within the program it takes care of the different number of PCs automatically.

Hugh