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Kudos0

I use MS Office 2019 and Outlook. I have to turn off VPN to send an e-mail. Why. Anyone know?

Can anyone tell me why I have to turn off VPN to send an e-mail in MS Office 2019 with Outlook e-mail. I can receive mail just fine.

I'm using Norton 360.

Replies

Kudos0

Re: I use MS Office 2019 and Outlook. I have to turn off VPN to send an e-mail. Why. Anyone know?

Hello Don. What, if any, notification do you get when sending messages? You can post a screenshot into the forums for us to review.  here is how.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.535 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: I use MS Office 2019 and Outlook. I have to turn off VPN to send an e-mail. Why. Anyone know?

E-mails were setting in my outbox. On a reboot I discovered the e-mails were sent. VPN noted as enabled after reboot and e-mails were in sent folder. I tried sending another e-mail and it did not go out. I turned off VPN clicked on outbox called up e-mail hit send and boom gone. I have to do this every time I want to send an e-mail. It's become a pain in the neck. :( 

Kudos0

Re: I use MS Office 2019 and Outlook. I have to turn off VPN to send an e-mail. Why. Anyone know?

P.S. I had no problem with Outlook until I renewed my Norton subscription with the added VPN.

Kudos0

Re: I use MS Office 2019 and Outlook. I have to turn off VPN to send an e-mail. Why. Anyone know?

My suggestion would be to disable the VPN in services startup. Hopefully the VPN issues being seen throughout the forums will be corrected and the feature becomes a mature offering soon. I have my VPN disabled as shown below for those reasons.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.535 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: I use MS Office 2019 and Outlook. I have to turn off VPN to send an e-mail. Why. Anyone know?

I have exactly the same problem. 

I also use multiple email accounts in the one Outlook 365 which can cause problems when choosing to send from accounts other than my Primary Email Account. If I happen to forget to turn off VPN before sending from a non-primary account then once I turn VPN off the email is sent from my Primary Email Account rather than the one I initially attempted to send from. The recipient sees the Primary Account as the sender rather than the one intended. I expect this is an Outlook anomaly, however it would not occur if Norton 360 Deluxe VPN worked correctly.

Noel
Kudos0

Re: I use MS Office 2019 and Outlook. I have to turn off VPN to send an e-mail. Why. Anyone know?

VPN should not block email from sending or receiving. This is not what it is built for. I am using a Third Party VPN and do not have the same problem. Perhaps, you would like to consider a Third Party VPN instead of depending on Norton VPN. Honestly, Norton VPN is a poor product and it is still in its infancy.

Kudos0

Re: I use MS Office 2019 and Outlook. I have to turn off VPN to send an e-mail. Why. Anyone know?

All: Although I use an older version of Office and Outlook, Office Professional 2010,  I enabled Norton VPN in services and rebooted this laptop. I then sent several test messages and awaited their arrival into my inbox to check for VPN send/receive issues. I noted no issues sending or receiving. My ISP is Verizon FIOS, I am on the Norton Core router as well. All of you may want to have a look at this Microsoft article for possible fixes.

One thing noted: Clicking "Open" as shown above doesn't function  AT ALL. No info dialog appears with any information regarding the VPN connection.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.535 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX