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Ipad wont reinstall Norton Mobile Security App
I have the following devices with Norton 360 installed on; Apple iMac iOS Catalina 10.15.5 a PC and 2 x mobiles, all working fine. iPad - The real issue - No Chance!
Below is a copy of a Chat session with an agent from Norton on their online support. How can customers be expected to know prior to reinstalling a Norton product whether it will work or not?
Initial Question/Comment: Prior to my recent upgrade to 5 devices, Norton was installed & working on my iPad which although several years old is running the latest that it can run iOS 10.3.3 Now when I try & reinstall Norton I get message that Safari requires iOS 11.0 or l
System: Thank you for your patience. Your chat is very important to us but we are currently experiencing higher than expected wait times. Please stay online.
System: Connected with **************.
System: Welcome to Norton Support, my name is *************. Please give me a minute to go through the information you have provided.
Agent: Welcome to Norton Support Gary. My name is ************, I will certainly help you with the issue. While I am reading through your case details, could you please provide your email address and phone number? I apologize for asking it again.
Agent: Thank you. Please take note of case number *********** for future reference. You can contact us back with this same number if this chat session is disconnected.
Me: Got it
Agent: Are you trying to install the Norton Mobile Security or Norton Secure VPN?
Agent: Okay. Do you have any option to update the iOS and Safari?
Me: No. Have tried & I am operating the latest iOS software for this particular iPad. Also tried doing it via Google Chrome: requires iOS 12.0 & above and Firefox requires iOS 11.4 & above?
Agent: Okay. Did you try to restart the device and check it?
Me: Norton was working fine on the iPad until I had to change it because of an upgrade from 3 to 5 devices, which required me to download & reinstall it to iPad. and yes I have restarted the device.
Me: I'm now trying to restart it again.
Agent: Okay. I am afraid that the iO'S version on your device is not support.
Me: Thought you might say that; however prior to me attempting a reinstall, it was supported? So what else can I do?
Agent: I am sorry to say that it is not possible to download the previous version.
Me: Well thanks for that then & if your not sure, I am being ironic & slightly annoyed!
Agent: I can understand your situation but the old iOS version is not supported.
Me: I best throw that in the bin then; good day!!
This seems totally unfair that I now have an iPad that otherwise is totally functional; which I cannot get security for, because of it's age, approx 8 years?
Not impressed Norton at all?