Forced update expired trial version of NIS prevents reinstall activation
Posted: 20-Aug-2020 | 8:59AM · 31 Replies · Permalink
Earlier this year Norton forced an update via Live Update for Windows XP SP3 to NIS 188.8.131.52 from the previous version. Strangely, it installs as a trial version on an active account.
My 91 year old mother received the update, but wasn't aware that it needed to be activated. The 30 day trial version expired and is now preventing activation of an active subscription. When opening, I get an activation screen with two activation links. It tries to connect to the Symantec server, but fails or I get a blank subscription window other than the title or I get a message "Unexpected browser error".
So I uninstalled NIS through the control panel, complete including user data. I downloaded and reinstalled NIS version 184.108.40.206 and when opening, it activated successfully and shows an active subscription. In settings I have "look for new version and auto live update" set to off, but with the first manual live update, a new version is forced and installed with a 300+MB download. After two restarts it gets installed, but I continually end up with an expired trial version that is impossible to activate a subscription.
Activating links to Symantec servers fail and I ran the "get support" feature and it reports that my internet connect failed, even though I just download and installed two versions of NIS and ran live update to get the new version. Secondly, in the expired trial version, under Help, the links "Enter product key and Subscription status" under Account Information are missing.
Long story short, how do I get rid of the expired trial version that continually comes back to haunt me after many attempts at a reinstall and activate? Will the Norton removal/reinstall tool fix this?
Thanks for a resolution
Re: Forced update expired trial version of NIS prevents reinstall activation
Posted: 23-Aug-2020 | 11:43AM · Edited: 23-Aug-2020 | 11:44AM · Permalink
I found some time to work on this today.
I had a new product key that I had tried before but reported invalid and that live chat stated was used already.
Went to Norton.com enroll and signed in. Hadn't tried this method before.
Entered the same new product key and downloaded the download manager.
Installed and it started and I got the expired trial version activate screen again. Crapped my pants.
Clicked on activate and got the communicating with the Norton server message and a blank subscription window.
After a few seconds the blank subscription window showed "activating".
After a restart I got an active 220.127.116.11 without running live update.