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Kudos0

My child's laptop is not responding to me Initiating School Time

Posted: 09-Feb-2021 | 11:36AM · 5 Replies ·

My son has an HP laptop running Windows 10. We have Norton Family Version 3.8.3.17. I'm trying to initiate school time on his laptop, from the Norton Family app on my phone. My app says it's initiated, but it doesn't show up on his laptop. It initiated just fine yesterday (although it did not block the website that I added to the list of restricted websites). Some days Norton Family functions great (and blocks what it should) other days it doesn't. Drives me crazy and I waste so much time trying to "fix" Norton each week! I have tried restarting his laptop, rebooting my phone, initiating school time from the website instead of the app.... nothing is working! And my internet is working just fine and is very fast, so that's not the issue. Meanwhile my son is not getting his math done while I am trying to resolve this issue! So frustrating, Norton!! Please help!!
Labels: Norton Family, Website Blocking, Google Chrome, Time Supervision

Replies

Kudos0

Re: My child's laptop is not responding to me Initiating School Time

Posted: 10-Feb-2021 | 7:05AM · Permalink

Hi AmberH,

We are currently looking in to the issue. Will revert back once we identify the cause.

Thanks.

Kudos0

Re: My child's laptop is not responding to me Initiating School Time

Posted: 15-Feb-2021 | 8:53AM · Permalink

Hi AmberH,

We had a technical glitch with one of our backend services which caused the issue. It is resolved now. Could you check and revert back if you still experience the issue.

Thanks.

Kudos0

Re: My child's laptop is not responding to me Initiating School Time

Posted: 25-Feb-2021 | 3:12AM · Permalink

I am having the same issues on my step daughters laptop. Blocked websites are still accessible during school time.
Kudos0

Re: My child's laptop is not responding to me Initiating School Time

Posted: 27-Feb-2021 | 1:47PM · Permalink

Yes, School Time is working now but the other issues still remain.... Even though my daughter is on School Time, I added websites to the blocked list, (and they show up there when I check), but she can still access them!! What's the point then?!
Kudos0

Re: My child's laptop is not responding to me Initiating School Time

Posted: 28-Feb-2021 | 10:30PM · Permalink

Hi AmberH,
Based on our analysis we noticed that Microsoft Edge was used in the child's device.
Could you please confirm on which browser you observed this issue of website not getting blocked during school time?
Also please share us the screenshot captured while you are observing the issue in the browser on your child's device.

You can use any of the following links on how to post the screenshot in the forum.
https://community.norton.com/en/comment/8292611#comment-8292611
https://community.norton.com/en/forums/how-post-image-forums-0

Regards,
Norton Family Team

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